Viva Aerobus bookings: changes, cancellations and refunds with Touriyo

Flight change (route, date or time): free of change fee for Light and Smart fares, paying only the fare difference and/or TUA, up to 4 hours before departure and preferably before check-in (check-in must be undone to change); same country of origin/destination must be kept (no domestic-to-international swaps); Zero fare bookings are not eligible unless upgraded; not available for bookings made with the Viva Fan membership or on partner-airline flights (Viva lists IB, AV, ZV as partners). Changes requested through a point of sale or the Call Center carry a 'Cambio de itinerario' charge of $999 MXN (domestic) / $79 USD (international) per passenger per segment. Fare upgrade (Zero/Light to a higher fare) is possible for a charge. 'Adelanto de vuelo' (fly earlier) is a separate paid service.

T&C 3.0: a booking can be cancelled within the first 24 hours after it is created and up to 4 hours before the scheduled departure; if cancelled within that window the amount paid is refunded. Refunds go to the same card used; non-card payments are refunded by bank transfer or a 'Certificado de Vuelo' (flight certificate) at the passenger's choice, only when cancelled within the first 24 hours; cancellations requested less than 4 calendar days before departure are refunded only as a Certificado de Vuelo regardless of payment method; refunds are processed within 10 calendar days and only for fully paid bookings. After those deadlines no cancellation or refund is possible; the policy applies to all fares and combos on Viva-operated flights. TUA (airport fee) paid in full can be refunded up to 30 calendar days after the unused flight if no flight of the booking was used. Exceptional cancellations (death of a close relative or serious illness, with certificate sent to atencion.clientes@vivaaerobus.com before check-in) may be authorised at Viva's discretion, refunded as a Certificado de Vuelo. The optional 'Tarifa Reembolsable' add-on ($449 MXN / $35 USD, bought at booking or up to 24 h after purchase, flights departing more than 48 h later) allows a full refund of the booking on cancellation; the add-on itself is not refunded.

Refundable tickets: All fares: refundable only inside the 24 h-after-booking window (and at least 4 h before departure); otherwise only TUA refund, force majeure or the paid 'Tarifa Reembolsable' add-on.

Credits and vouchers: Certificado de Vuelo (flight credit) is used for non-card payments, late cancellations (<4 days before departure) and exceptional cancellations; terms in the compensation policy https://www.vivaaerobus.com/es-mx/legal/politica-de-compensacion. Viva Cash refunds are immediate to Viva Cash.

All fares, all Viva-operated domestic and international flights: cancellation within the first 24 hours after the booking is created, provided it is at least 4 hours before departure, with refund of the amount paid (T&C 3.0). Not a US-DOT-specific statement; it is Viva's general policy.

Carry-on: Personal item included in all fares. Carry-on by fare/combo: 'Maleta de mano de 10 kg' or 'Maleta de mano (15 kg)'; Zero fare includes only the personal item (carry-on sold separately).

Checked bags: Checked bag allowance depends on the fare/combo: 15 kg or 25 kg, max 158 cm linear. Extra bags of 15, 20, 25 or 32 kg can be bought; weight increases from 20 to 32 kg are sold as 'Incremento equipaje'.

Fees: Fee page updated February 2026 (per passenger per segment; ranges by route/season/channel). Domestic MXN - online / point of sale / airport: Maleta de mano 10 kg $561 / $583-$1520 / $1321-$1520; Maleta de mano 15 kg $701 / $729-$1899 / $1651-$1899; Maleta extra 15 kg $728-$1300 / $728-$1544 / -; Maleta extra 20 kg $770-$1597 / $1898-$2798 / $2433-$2798; Maleta extra 25 kg $922-$1950 / $2317-$3432 / $2984-$3432; Maleta extra 32 kg $1004-$2148 / $2152-$3450 / $2999-$3450; Incremento 20 kg $186 / $425-$575 / $500-$575; Incremento 25 kg $344 / $850-$1150 / $1000-$1150; Exceso en dimensiones $920 (POS) / $800-$920 (airport); Documentación en puertas $2798 / $2433-$2798. International USD (web JFK/ORD/LAX/DEN vs other destinations; airport): carry-on 10 kg $31-$34 / $43-$61 (airport $92); carry-on 15 kg $38-$43 / $53-$76 (airport $115); extra bag 15 kg $40-$90 / $75 (airport $90); extra 20 kg $42-$162 / $115-$120 (airport $138-$180); extra 25 kg $50-$246 / $154-$160 (airport $188-$273); extra 32 kg $55-$291 / $161-$169 (airport $215-$323); oversize $131 / $114 at airport.

Corrección de Datos del Pasajero (T&C 2.1.1): changes of up to 3 characters in name or surname, or gender/nationality, done only on the website, at the latest 2 hours before the first flight and before check-in; one free correction per booking; not available on the Zero fare (upgrade to Light or Smart first); not available once the first flight was used; excludes agencies, GDS, OTAs, corporate and Viva Fan bookings. Cambio de Nombre (2.1.2): replacing a passenger or changing 4+ characters, up to 2 hours before the first flight, website only, Light and Smart fares only, charge per passenger; not for Zero (upgrade first), Viva Fan members or Doters members; excludes agency/GDS/OTA bookings.

Not expressly defined as 'no show' in the sections read; the T&Cs set documentation and gate deadlines (boarding may be denied to passengers who do not present themselves in time) and the change/cancellation windows (changes up to 4 h before departure; cancellations within 24 h of booking) - outside them 'no será posible realizar la cancelación de tu Reservación y no procederán los Reembolsos'. TUA refund remains available within 30 days if no segment was flown.

Minimum 10 passengers; prices include fare, TUA, taxes and regular seat selection (zones 2 and 4); baggage modes Switch (personal item + either 10 kg carry-on or 15 kg checked) or Smart (personal item + 15 kg carry-on + 25 kg checked + seat); 25% deposit, balance at least 30 days before the first flight or the booking is cancelled and the deposit forfeited; card payments only if departure is more than 30 days away; names free of charge up to 5 days before departure; infants registered via vivagrupos@vivaaerobus.com up to 1 business day before.

Viva Aerobus sells these fare families, each with its own change, refund and baggage rules:

• Zero (personal item only; no changes, no name correction/change unless upgraded)
• Light (adds carry-on; free flight changes, name correction/change allowed)
• Smart (adds checked bag and seat; free flight changes)
• Combos de equipaje and the optional 'Tarifa Reembolsable' add-on; fares listed in T&C section 1.2.1 'Nuestras Tarifas/Combos'

Viva Aerobus' loyalty program is Doters (points program) and the paid 'Membresía Viva Fan'. Miles and status are managed with Viva Aerobus, not with Touriyo.

Fee page 'Última actualización: febrero, 2026'. T&Cs are modified without notice (1.1).

• Viva fee page (Feb 2026). Checked on 18 October 2026.

Viva's T&Cs explicitly exclude agency, GDS, NDC, corporate, EVT, OTA and staff bookings from the self-service name correction, name change, fare upgrade and flight change benefits ('excluidas agencias, GDS, NDS, empresas, EVTs, OTAs, Staff u otros'); section 8.0 'Reservas con OTA' covers bookings made through authorised online agencies, and Viva runs separate portals 'Viva Agencias México', 'Viva Agencias Internacional' and 'Viva Agencias GDS' with their own terms.