Air Canada bookings: changes, cancellations and refunds with Touriyo

Fare Options & Fees matrix (Air Canada, region Canada, Economy): Basic - no changes permitted; Standard - any-time change CA$100 - $120 plus fare difference, same-day airport change CA$100 - $120; Flex - any-time change fare difference only, same-day airport change CA$100 - $120; Comfort and Latitude - fare difference only, same-day airport change and standby included. Premium Economy and Business Class fares are now named Standard (ex 'lowest') and Latitude (ex 'flexible'). Changes to direct bookings by phone 1-888-247-2262 or online; agency bookings only through the agency. Within 24 hours of purchase any ticket can be cancelled and fully refunded (then rebooked).

Cancel within 24 hours of purchase: refund to the original payment method (direct bookings via 'Trips' > 'Retrieve my booking'). After 24 hours refundability depends on the fare: matrix (Canada region) Basic 'No refund / No future travel credit'; Standard 'No refund'; Flex 'No refund'; Comfort and Latitude 'Refundable'. Voluntary cancellations may be given AC Wallet or future travel credit instead; travel credit is non-transferable. Eligible refunds within 30 calendar days of the date Air Canada is required to process them; flights to/from the U.S.: 7 business days for credit cards, 20 calendar days for other payment forms (U.S. DOT). Air Canada cancels, delays 3 h or more, re-routes to another airport, adds stopovers or downgrades (U.S.): refund of the unused portion if you decline the rebooking. Air Canada 'has never charged a refund processing fee' to customers or travel agencies. Agency bookings: 'please reach out to them directly'. Baggage fee refund form if the flight is cancelled and you do not travel.

Refundable tickets: Comfort and Latitude (and Premium Economy / Business Latitude) refundable; Basic, Standard and Flex non-refundable after 24 h (credit may be offered for voluntary changes); taxes such as the Air Travellers Security Charge refundable within 24 months on refundable tickets if no Canadian departure occurred.

Credits and vouchers: AC Wallet or future travel credit offered for voluntary cancellations of non-refundable fares; credit must be used by the person named on the original ticket (customer service plan).

'Air Canada will cancel any purchased ticket and provide a full refund without penalty up to 24 hours after purchase' (Customer Service Plan); the refund page applies it to flights cancelled within 24 hours of purchase for direct bookings (website, app, Contact Centres, Aeroplan, Kayak, Google Flights, Skyscanner).

Carry-on: Standard article 23 x 40 x 55 cm (9 x 15.5 x 21.5 in) plus personal item 33 x 43 x 16 cm (13 x 17 x 6 in); no weight limit but must be lifted unaided. Economy Basic fares bought on or after January 3, 2025 allow only one personal item within Canada and to/from the U.S. (standard carry-on allowed when connecting to an international destination). Extra items allowed: small purse 25 x 30 x 14 cm, coat, stroller, food, duty-free.

Checked bags: Each bag max 23 kg / 50 lb and 158 cm / 62 in linear (wheels and handles included); fees per direction depend on fare and route (matrix Canada region: Basic and Standard 1st bag CA$35 - $42, 2nd CA$50 - $60; Flex 1st free, 2nd CA$50 - $60; Comfort and Latitude 2 bags). Star Alliance Gold and Aeroplan 25K: +1 bag. Military: 3 bags up to 32 kg.

Fees: Overweight/oversize fees apply; bags over 32 kg / 203 cm / 292 cm go as cargo; arrive 120 minutes early with extra bags; fees charged in local currency outside Canada.

Standard and Flex are non-refundable after 24 h, which effectively governs no-shows.

'Air Canada Group Travel is for groups of ten or more passengers travelling together to the same destination on the same date and on the same flight'; booking fee deposit, balance closer to departure, complimentary tickets by group size, dedicated check-in at nine Canadian airports; the page says 'Contact your preferred service provider' (travel agency) to book; groups from several origins use Meetings and Events

Air Canada sells these fare families, each with its own change, refund and baggage rules:

• Economy Basic
• Economy Standard
• Economy Flex
• Economy Comfort
• Economy Latitude
• Premium Economy Standard (ex 'lowest')
• Premium Economy Latitude (ex 'flexible')
• Business Class Standard
• Business Class Latitude

Air Canada's loyalty program is Aeroplan (Status Qualifying Credits; 25K/35K/50K/75K/Super Elite). Miles and status are managed with Air Canada, not with Touriyo.

Support page: 'If you booked via an online travel agency such as Expedia, Priceline or Flight Centre, or with a real-life travel agent, please contact them directly; they use unique booking systems that we cannot access.' The 1-888-247-2262 line handles changes/cancellations on direct bookings only. Refund page: agency tickets 'please reach out to them directly'; Air Canada has never charged refund processing fees to customers or agencies - questions about agency fees go to the agency. Group travel is booked through 'your preferred service provider'.