TAP Air Portugal bookings: changes, cancellations and refunds with Touriyo

Only bookings made directly with TAP (online, counters, Contact Center or stores) with tickets issued more than 24 h ago can be changed online in Manage your Booking, and only dates/times, not the route or origin/destination. Not changeable online: bookings made through travel agencies, TAP Miles&Go or FORBIZ, promo-code bookings, group bookings, and bookings with special services (unaccompanied minors, sports equipment, extra baggage, animals, bicycles, special needs, weapons). Route changes, post-check-in changes and the excluded cases go through the Contact Center or a TAP store; agency bookings go through the agency. Ticket changes on the fares page: Europe and North Africa Economy - additional cost on Discount and Classic, included on Plus; Europe and North Africa Business - additional cost on Executive, included on Top Executive. Intercontinental Economy - additional cost on Discount and Basic, included on Classic and Plus; Economy Prime - additional cost on Prime, included on Top Prime; Business - additional cost on Executive, included on Top Executive. A reissue service fee may be charged on changes. A booking cannot be cancelled in Manage your Booking: it is cancelled only through the refund request.

Voluntary refunds follow the refund rules per fare and route. Europe & Morocco: Discount, Classic and Executive refund airport taxes only; Basic is non-refundable; Plus and Top Executive are fully refundable (only if no leg was flown). Americas & Africa (except Morocco): Discount and Basic refund airport taxes only; Classic refunds the fare minus a penalty of at least 115 EUR / 160 USD / 160 CAD per leg; Prime and Executive minus at least 200 EUR / 250 USD / 250 CAD per leg; Plus, Top Prime and Top Executive are fully refundable. Online refund requests carry no fee; requests through the Contact Center or a TAP sales desk cost 40 EUR / 50 USD / 60 CAD per ticket. Refunds go back to the original form of payment. Involuntary (cancellation or delay over 5 h, if you do not take an alternative flight): free rebooking or full refund of the unflown routes. Flights to/from the USA: automatic refund (DOT rule) for delays over 6 h, cancellations, downgrades, route or destination changes if you do not accept the alternative. Online refund requests are only available for tickets bought directly from TAP; agency bookings must be refunded through the agency, and only if the agency cannot resolve it should you contact the TAP Contact Center. Bookings cannot be cancelled in Manage your Booking; a booking is cancelled only through the refund request. Refund timing (FAQ): credit-card purchases are refunded in 7 days; debit-card purchases by bank transfer within 21 days; a voluntary refund request can be submitted up to one year from the ticket's issue date (if TAP cancelled the flight, the deadline follows the national law that applies).

Refundable tickets: Fully refundable: Plus, Top Prime, Top Executive (Americas/Africa) and Plus, Top Executive (Europe/Morocco), only if neither leg was flown. Penalty-based: Classic (>= 115 EUR/160 USD/160 CAD per leg), Prime and Executive (>= 200 EUR/250 USD/250 CAD per leg) on Americas/Africa routes. Taxes only: Discount, Classic (Europe), Executive (Europe), Basic (Americas/Africa). Non-refundable: Basic (Europe/Morocco). Service fee 40 EUR/50 USD/60 CAD per ticket when requested via Contact Center or sales desk; free online.

All fares are refundable with no penalty if the refund is requested within the first 24 h after purchase and the trip was booked at least seven days before departure. No fee online; via Call Center or sales counter a 40 EUR / 50 USD / 60 CAD service fee applies, except for tickets issued in the USA, Canada and Brazil, where no processing fee applies within 24 h regardless of channel. Does not apply to a no-show on a flight within the first 24 h of purchase.

Carry-on: Hand baggage: max 10 kg / 22 lbs and 55 x 40 x 25 cm / 22 x 16 x 10 in (height x length x width). Economy and Economy Prime: 1 item. Business to/from North America: 1 item; Business to/from Europe, Africa, South America and on domestic flights: 2 items. Plus one free personal item: max 2 kg / 4.4 lbs and 40 x 30 x 15 cm / 16 x 12 x 5 in, must fit under the seat in front. On full flights some hand baggage may be moved to the hold at no charge.

Checked bags: Free pieces by fare. Flights to Europe and Morocco: Top Executive/Executive 2 x 32 kg / 70 lbs; Plus and Classic 1 x 23 kg / 50 lbs; Basic, Discount, Prime and Top Prime: none shown. Intercontinental flights: Top Executive/Executive 2 x 32 kg; Top Prime/Prime 2 x 23 kg; Plus 1 x 23 kg ('1 items up to 23 kg... each' as printed); Classic 1 x 23 kg; Basic 1 x 23 kg; Discount none (additional cost). Between mainland Portugal and the islands: Executive 2 x 32 kg; Plus 2 x 23 kg; Classic 1 x 23 kg; others none. Flights to/from Africa (medium and long haul): Plus and Classic get two 23 kg items; Luanda/Maputo have exceptions. Maximum 23 kg / 50 lbs per piece in Economy and 32 kg / 70 lbs in Business; maximum size 158 cm / 62 in (height + length + width); over 32 kg must travel as Cargo. Navigator, TAP Miles&Go Gold, Star Alliance Gold or TAP card Platinum Visa: 1 extra piece regardless of fare (Economy/Economy Prime 23 kg, Business 32 kg). Group tickets: allowance equal to the individual Basic fare.

Fees: Extra hold bag bought online in advance: from 30 EUR / 37 USD / 49 CAD per piece (price varies with purchase channel, how far in advance, trip date and origin/destination; the exact fee is shown in the booking flow or Manage your Booking; outside Europe the fee is converted from a fixed USD amount, except Canada; non-refundable). Excess weight (23 to 32 kg) or oversize (over 158 cm), each, and both together, per piece. Flights between North America and Europe/Morocco and flights between Brazil/Venezuela/Mexico and Europe/Morocco: low season 130 EUR / 160 USD / 221 CAD each and 260 EUR / 320 USD / 442 CAD both; high season 150 EUR / 183 USD / 254 CAD each and 300 EUR / 366 USD / 507 CAD both. Flights between Portugal/Morocco and Europe: low season 75 EUR / 92 USD / 127 CAD each and 150 EUR / 183 USD / 254 CAD both; high season 90 EUR / 109 USD / 151 CAD each and 180 EUR / 218 USD / 302 CAD both. Colombia and India routes are not named in TAP's table. High season for all other destinations: 11 December 2026 to 4 January 2027, 19 March to 5 April 2027, 1 July to 31 August 2027; low season is the rest of the year (African destinations have their own high-season dates and no excess baggage is allowed in them). Special value declaration: TAP charges 15% of the declared value, at most 2,500 USD declared. If booked through a travel agency, extra baggage can be bought from the agent.

Corrections of an incorrect, misspelled or incomplete name are possible through the Contact Center for tickets bought directly from TAP. Free if the ticket was issued in Brazil or a European country. Agency tickets: contact the agent. Name changes (a different passenger) are not allowed on issued tickets.

TAP's FAQ tells passengers to cancel before the trip start date to avoid a no-show (failure to appear for boarding), and states that the 24-hour penalty-free refund does not apply in case of no-show within the first 24 h.

Group = 10 to 40 passengers (adults and children 2-12 count; babies do not); quote request at least 21 days before travel; reply within two business days; two-phase payment; no changes or refunds once issued. US quotes: tapgroupsusa@tap.pt (link on the FAQ).

Cancellation or delay of more than 3 h at arrival not caused by extraordinary circumstances or with adequate prior notice: compensation between 125 EUR and 250 EUR (flights up to 1 500 km), between 200 EUR and 400 EUR (intra-community over 1 500 km and all other 1 500-3 500 km), between 300 EUR and 600 EUR (over 3 500 km), requested through the complaints form. Meals/drinks during the wait and accommodation overnight; reimbursable expenses listed; refund of the ticket for cancellation or delay over 5 h.

TAP Air Portugal sells these fare families, each with its own change, refund and baggage rules:

• Discount
• Basic (intercontinental only)
• Classic
• Plus
• Prime (Economy Prime, intercontinental)
• Top Prime
• Executive
• Top Executive

TAP Air Portugal's loyalty program is TAP Miles&Go. Miles and status are managed with TAP Air Portugal, not with Touriyo.

No dated cash-fare policy change notice seen. The FAQ announces the new Economy Prime cabin (tickets on sale from 31 March 2026, flying from 1 June 2026, long-haul only) and says Miles&Go bookings made before 28 July 2026 keep the original mileage requirements (a miles-programme rule). The refund page cites the US Refunds and Other Consumer Protections Act (2024 FAA Reauthorization) for automatic refunds on US flights.

TAP states it explicitly: bookings made through travel agencies cannot be changed online and must be changed through the agency; online refund requests are only available for tickets purchased directly from TAP (agency bookings are refunded through the agency; TAP Contact Center only if the agency cannot resolve it); name corrections on agency tickets go through the agent; after online check-in, agency bookings must also go back to the agency.