KLM Royal Dutch Airlines bookings: changes, cancellations and refunds with Touriyo

KLM Royal Dutch Airlines publishes conflicting information about its change fees on its own website, so no fee is repeated here. Compare the pages listed below, or ask KLM Royal Dutch Airlines directly.

You may cancel any time after booking without giving a reason and request a refund online; the amount depends on route, class and ticket type. Economy and Premium Comfort: Basic, Light and Standard are not refundable; Flex is refundable (free or for a fee depending on the fare paid); Business conditions vary by flight and are shown at booking or in the confirmation e-mail. Even with a non-refundable ticket you can recover unused airport taxes if you did not board. Booking fees, reissue fee and payment surcharges are not refunded. Processing is normally 2-4 weeks and all flights in the booking are cancelled when you request a refund; phone requests may carry a fee. Cash refund is always possible if: your flight was cancelled and you took no alternative; the schedule changed by at least 3 h (Europe) or 5 h (intercontinental); or an outbound flight within Europe was delayed over 90 minutes with a same-day return. Extraordinary circumstances: travel voucher before departure (medical reason, death of an immediate family member), extended ticket validity after departure, or exceptional refund to the original payment method (visa denied, death of the passenger). Agency/third-party tickets cannot use the online refund system: the CO/MX/ES/GB/US/IN pages say contact the agency first and KLM if the agent refuses or there are difficulties; the NL page says contact KLM directly (or the company you booked with). US market: KLM follows US DOT rules for flights to and from the US; for credit-card purchases it processes a refund within seven business days, for debit-card, cash or check purchases within twenty calendar days, with no processing fee retained on refunds that are due; refunds of tickets bought from a travel agent go back to the agency when the agent is the merchant of record; a travel credit offered for public-health restitution is valid for 5 years and transferable. Elsewhere KLM says processing is usually two to four weeks.

Refundable tickets: Economy/Premium Comfort: Basic, Light, Standard = not refundable (airport taxes recoverable if unflown); Flex = refundable, free or for a fee depending on the fare paid. Business: varies per flight. Non-refundable items: booking fees, reissue fee, payment surcharges. Processing 2-4 weeks.

Credits and vouchers: Voucher number has 13 digits starting with 074, valid 1 year after receipt; usable for KLM, Air France, Delta Air Lines or Virgin Atlantic tickets and extras (not KLM Holidays, not taxes on Flying Blue reward tickets); unspent amount becomes a new voucher; a refundable voucher can be exchanged for cash within one year of receiving it. Change-fee refunds: if a new flight is cheaper you receive a voucher for the remaining value.

US market only: the US 'Customer commitment' page says 'Customer First Programme: Ticket refund within 24 hours of purchase. For flights to or from the USA only: if you booked a flight on klm.us, you can apply for a refund within 24 hours after booking (together with any paid option purchased at that time)'.

Carry-on: Always 1 small bag (max 40 x 30 x 15 cm, under the seat). Economy Light, Standard and Flex also 1 hand baggage (max 55 x 35 x 25 cm incl. handles and wheels, overhead bin); Economy Basic: small bag only (1 hand baggage can be bought in My Trip up to 4 h before departure). Premium Comfort: small bag + 2 hand baggage. Business: small bag + 2 hand baggage. Combined weight max 12 kg (18 kg in Business). Departing the US, TSA limits to 1 hand baggage + 1 small bag. Full flights: gate-check of hand baggage can be requested free of charge.

Checked bags: Economy Basic and Light: none included. Economy Standard and Flex: 1 piece up to 23 kg. Premium Comfort Light: none; Standard and Flex: 2 pieces up to 23 kg each. Business Light: 1 piece up to 32 kg; Standard and Flex: 2 pieces up to 32 kg each. Max 158 cm (length + width + height). On some routes 1 additional piece on top of the allowance; exact allowance shown in My Trip.

Fees: Extra checked bag (23 kg) bought at least 24 h before departure: EUR 20-70 per piece within Europe; EUR 30-240 intercontinental (price depends on the flight; exact price in My Trip; often more at the airport). Oversized (over 158 cm) or overweight (over 23 kg; 32 kg in Business): EUR 75-100 within Europe; EUR 100-300 intercontinental. Over 300 cm or 32 kg: cargo. Up to 10 extra pieces per person (contact KLM above 3). Flying Blue Ultimate/Platinum: 2 extra pieces free; Gold/Silver: 1 free. US-MARKET PAGE: extra checked bag on top of the allowance, 1st / 2nd / 3rd piece - standard EUR 85 or USD 100 / EUR 100 or USD 110 / EUR 200 or USD 220; flights between the US or Canada and Papeete, or the US or Canada and Europe: EUR 70, USD 75 or CAD 105 / EUR 85, USD 100 or CAD 130 / EUR 240, USD 285 or CAD 370; US or Canada and the rest of the world: EUR 110, USD 120 or CAD 175 (1st and 2nd) / EUR 240, USD 285 or CAD 370 (3rd). Heavy (23-32 kg) or oversized (over 158 cm) bag, paid at the check-in desk only, within the last 24 hours before departure: EUR 240, USD 285 or CAD 330 for each condition on flights between the US/Canada (or Mexico and Europe) and Papeete, Europe or the rest of the world; at an increasing number of airports a per-weight fee applies instead (Europe - USA/Canada: 23-26.4 kg EUR 40, USD 45, CAD 65; 26.5-29.4 kg EUR 80, USD 90, CAD 130; 29.5-32 kg EUR 120, USD 140, CAD 200; rest of the world - USA/Canada: EUR 60, USD 70, CAD 100; EUR 120, USD 140, CAD 200; EUR 180, USD 210, CAD 300). Over 32 kg or longer than 330 cm: cargo. Special baggage (bicycle, surfboard, scuba tank) US-Europe EUR 125 or USD 150; pets US-Europe in cabin EUR 200 or USD 225, in hold EUR 400 or USD 450.

A typo in a name on a KLM-booked ticket (KLM, Air France or Delta flights) can be corrected by contacting KLM; you receive a ticket with the right name. If one flight is operated by a partner airline, send the request at least 72 hours before departure. A name cannot be replaced by another person's name. Not needed when only the first of several given names shows, when a maiden name matches the passport MRZ, or when the name shows without spaces. Agency tickets: contact the agent directly, well in advance. Flying Blue reward tickets: contact Flying Blue customer service. The name on the boarding pass must match the passport.

KLM says tickets can be cancelled 'at any time... even right before departure' and that unused airport taxes are recoverable if you did not board.

Group travel is for 10 or more people who travel together on at least one flight (flights operated by KLM, Air France and Delta); request a quotation up to 11 months before departure with the application form on the KLM website of the country where you live or where your company is registered; quotation within three working days; option on the booking free for up to 14 days; names can be changed free of charge before tickets are issued; seats free of charge within eight days before departure; hold baggage included in prices outside Europe. Parties of 10 or more are told to contact KLM instead of using My Trip. The form was not submitted.

KLM states you may get fixed compensation if (1) the flight was cancelled, or arrived more than 3 hours late, (2) you travelled to or from a European destination and (3) the cause was not 'special circumstances' (extreme weather, political instability, third-party strikes). Compensation is paid as a travel voucher: Type A (flights up to 1,500 km) EUR 350 non-refundable voucher or EUR 250 cash; Type B (within the EU over 1,500 km, or outside the EU 1,500-3,500 km) EUR 500 voucher or EUR 400 cash; Type C (outside the EU over 3,500 km) EUR 800 voucher or EUR 600 cash. Compensation may be reduced by 50% if you arrived less than 2 h (Type A), 3 h (Type B) or 4 h (Type C) after the original arrival. Reimbursement of unforeseen expenses (meals, phone calls) can be requested separately.

KLM Royal Dutch Airlines sells these fare families, each with its own change, refund and baggage rules:

• Economy: Basic (select routes), Light, Standard, Flex
• Premium Comfort: Light, Standard, Flex
• Business: Light, Standard, Flex

KLM Royal Dutch Airlines' loyalty program is Flying Blue. Miles and status are managed with KLM Royal Dutch Airlines, not with Touriyo.

No dated policy-change notice seen. Operational banners on 18-oct-2026: the MX, UK, US and NL contact pages say response times may be longer than usual due to high demand ('Submit, change or track a request' link); the NL page reports an IT outage affecting Self-Service Passport Control at Amsterdam Schiphol.

KLM's wording differs by market. Cancel page (all markets): 'If you booked your flight via a travel agent, please contact them directly to cancel your trip.' Refund pages on the Colombia, Mexico, Spain, UK, US and India sites: contact the travel agency first; if the agent does not accept the request or there are difficulties, contact KLM; the online refund system cannot be used for agency bookings. The Netherlands site is more open: 'Booked through a travel agent or another company... Contact us to rebook your flight or request a refund... You cannot use our online refund system.' Name correction on agency tickets: contact the agent directly in advance; KLM charges EUR 30 (only on the day of departure) if the ticket has to be corrected on its side. Booking fees: none online at klm.com; fees apply via the KLM Customer Contact Center or a KLM ticket office; travel agencies apply their own booking fees; service fees for changes or cancellations made with an agent are non-refundable. US-market addition: 'Requests for refunds of tickets purchased from a travel agent should be referred back to the agency for processing if the travel agent is the merchant of record'; US fees page: a USD 35 service fee applies when KLM changes a ticket bought through a travel agency or third-party website, and KLM says to send refund requests for such tickets to the agency or website.