Philippine Airlines bookings: changes, cancellations and refunds with Touriyo

Fare rules for routes involving the United States. Change fee per transaction plus fare difference. Philippines-US tickets issued on/after 05SEP23: Economy SuperSaver USD 300, Saver USD 250, Value USD 200, Flex and Premium Economy first rebooking free then USD 100. US-Philippines tickets issued on/before 10MAY26: SuperSaver 300, Saver 250, Value 200, Flex no change fee (fare difference only), Premium Economy first rebooking free then USD 100; issued on/after 11MAY26: SuperSaver USD 350, Saver USD 300, Value USD 250, Flex no change fee, Premium Economy first rebooking free then USD 150. Business Value first rebooking free then USD 100 (USD 150 on US-PH tickets issued from 11MAY26); Business Flex no change fee. Voluntary rebooking online in Manage My Booking, except group bookings (10 or more), tickets with other airline segments, no-show downline cancellations, Mabuhay Miles tickets and bookings made through partner travel agencies; those, and requests after the cut-off, go through the Reservations Hotline or a ticket office.

Refund fee for a totally unused ticket, Philippines-US (and US-Philippines issued before 11MAY26): SuperSaver non-refundable; Saver USD 250; Value USD 200; Flex free; Premium Economy USD 250; partially used: SuperSaver/Saver/Value non-refundable, Flex and Premium Economy USD 100. US-Philippines issued on/after 11MAY26: unused SuperSaver non-refundable, Saver USD 300, Value USD 250, Flex free, Premium Economy USD 300; partially used Flex and Premium USD 150. Business: unused Value USD 250 (USD 300 US-PH from 11MAY26), Flex free; partially used Value non-refundable, Flex USD 150 (USD 200 US-PH from 11MAY26). A non-refundable ticket still returns taxes. Voluntary refunds: cancel at least 24 hours before departure to avoid late cancellation and refund service fees; file through the PAL Help page / Manage My Booking (exceptions: reissued tickets, award tickets, split payments, cash/Billease/DragonPay/voucher payments, which go through the hotline or a ticket office). Refund initiated after 5-10 banking days to the original form of payment; for PAL flights to/from the US: 7 business days for credit cards and 20 calendar days for cash and other payments (up to three billing cycles to show on the card). Travel-agency tickets: refund requests go to the original issuing office. If PAL cancels, an involuntary refund applies per the Conditions of Carriage.

Refundable tickets: Flex and Business Flex refundable free when unused; SuperSaver non-refundable; Saver/Value/Premium/Business Value carry fees; non-refundable fares refund taxes only.

Credits and vouchers: No-show downline: the ticket 'remains valid and can be rebooked, converted to Travel Credits, or refunded, subject to fare rules'; compensation vouchers and travel credits have their own FAQ pages.

Customer Satisfaction commitment, applicable only to PAL flights to or from the United States: a ticketed reservation (also Mabuhay Miles reward tickets) can be cancelled with a 100% refund if cancelled within 24 hours of purchase AND the purchase was made one week or more before the scheduled departure.

Carry-on: One carry-on piece up to 56 x 36 x 23 cm (22 x 14 x 9 in) and 7 kg (15 lb) plus one personal item (handbag, coat, laptop with case 45 x 35 x 20 cm, duty-free bag, infant food, reading material). 'Intercepted Hand Carry Fee' USD 125 / CAD 125 for non-compliant hand-carry from Seattle, San Francisco, Vancouver and Toronto.

Checked bags: US routes (piece system): Economy SuperSaver, Saver, Value and Flex 2 pieces of 50 lb (23 kg) each; Premium Economy 2 pieces of 55 lb each; Business 2 pieces of 70 lb (32 kg) each; no single piece above 32 kg / 70 lb. FBA is valid only for the ticketed journey, not connecting flights.

Fees: Prepaid baggage 'at least 4 hours before departure' (myPAL Travel Boost); excess baggage charges: https://www.philippineairlines.com/in/en/before-you-fly/baggage-information/baggage-allowance/baggage-allowance-fees/international-flights/international-excess-baggage.html. Special declaration USD 1.00 per USD 100 above liability limits (max USD 2,500).

No self-service name-correction rule found. The Online Booking FAQ says that if a name is too long for an adult plus infant (30 characters) 'once booking is successful, kindly reach out to our reservation hotline for name amendments'. Fee not published.

US routes: no-show fee per transaction - Philippines-US USD 125 on every fare; US-Philippines tickets issued before 11MAY26 USD 125; issued on/after 11MAY26: SuperSaver 'changes not permitted in case of no-show', Saver USD 275, Value USD 275, Flex USD 175, Premium Economy N USD 275 / W USD 175; Business Value USD 275 and Flex USD 175 on US-Philippines from 11MAY26. 'No-Show Downline' cancellation: missing a flight automatically cancels the return/onward flights; tell PAL at least 24 hours before ('PAL Ticket Offices or Reservations Hotline +632 8855-8888 / US & Canada 1-800-I-FLY-PAL or 1-800-435-9725'); the ticket stays valid and can be rebooked, converted to Travel Credits or refunded subject to fare rules; reinstatement subject to seat availability, change fee and fare difference; non-rebookable Travel Extras are forfeited.

A group booking is 10 or more passengers (FAQ lists 'Group booking (with 10 or more passengers)' as not eligible for online rebooking); no group desk or form page found - contact the Reservations Hotline or a ticket office.

Philippine Airlines sells these fare families, each with its own change, refund and baggage rules:

• Economy SuperSaver (O,U)
• Economy Saver (T,E,K)
• Economy Value (X,B,V,Q)
• Economy Flex (H,M,L,S,Y)
• Premium Economy (N,W) - Honolulu, Seattle, Los Angeles, Chicago, New York only
• Business Value (Z,I)
• Business Flex (D,C,J)

Philippine Airlines' loyalty program is Mabuhay Miles. Miles and status are managed with Philippine Airlines, not with Touriyo.

US-Philippines tickets issued on/after 11 May 2026 carry higher change, refund and no-show fees (e.g. Saver change USD 300, Business Value no-show USD 275); new India-Manila nonstop flights from Delhi and Mumbai advertised on the India site; travel advisory: Riyadh flights PR654/PR655 suspended until 29 Nov; Intercepted Hand Carry Fee from SEA/SFO/YVR/YYZ.

• PR fees for US to Philippines tickets issued on/after 11 May 2026 are higher (Saver change USD 300, no-show USD 275). Checked on 18 October 2026.
• PR now flies Delhi and Mumbai to Manila nonstop; no fare-rule page for India. Checked on 18 October 2026.

Refund FAQ: 'For bookings issued through a Travel Agency, refund requests must be facilitated through the original issuing office or travel partners'; 'For travel agent-issued tickets, refund applications shall be submitted to the travel agent'. Contact Us topic: 'For bookings made outside Philippine Airlines' website, ticket offices, or hotline, please contact your travel agent directly.' Manage My Booking: travel-agency bookings are limited to buying myPAL Travel Boost add-ons; rebooking excluded for bookings created through partner agencies.