LEVEL bookings: changes, cancellations and refunds with Touriyo

Flexibility page: a flight date can be changed up to 24 hours before scheduled departure, keeping the same route and cabin, subject to availability. With Flexible Ticket the first date change has no change fee (fare difference only); without it the change costs EUR 150 per flight plus fare difference. Conditions: applies to all passengers in the booking; origin, destination and cabin cannot change; a purchased seat is refunded as a voucher; date changes are not allowed on connecting flights (new booking needed). If you made a mistake, you have 24 hours from purchase to change the date with no change fee (fare difference may apply) via the Help Center channels. Bookings made through Iberia.com, a travel agency or a third party must be changed through that channel. Self-service: My Booking > 'Change your flight'; connecting flights, bookings with an infant, promo-code bookings and flights with a purchased seat must go through the support channels. Help Center FAQ: 'you can change your flight date up to 24 hours before the scheduled departure'.

Help Center FAQ: 'LEVEL fare conditions do not include the possibility of refunds or cancellations.' If LEVEL cancels the flight you can change the date or request a voucher through My Booking (voucher generated immediately, valid two years); a refund must be requested as a claim via the Help Center link ('it is taking longer than usual to process refunds'). The voucher FAQ states: 'At this time, voucher payments are not available to our customers' and expiry extensions must be requested. Conditions of carriage: cl. 3.4 'Non-cancellable tickets' - once paid the ticket cannot be cancelled by the passenger and the price is not refunded except where the conditions or the fare allow it; full refund if a passenger or a relative up to the second degree dies within ten days before departure; unused tickets may claim individual airport taxes back (management fee applies); tax increases give a right to terminate and be refunded within 7 days; schedule changes outside Regulation (EC) 261/2004 give a full refund if no acceptable alternative is offered; cancellations and delays of two hours or more follow EC 261/2004 and the Montreal Convention. A segment of a connecting ticket cannot be cancelled on its own.

Refundable tickets: No refundable fares published; refunds only in the statutory/contractual cases above (death, taxes, LEVEL-caused schedule change or cancellation under EC 261/2004).

Credits and vouchers: Voucher for the full amount when LEVEL cancels the flight (My Booking), valid two years from creation; purchased seats refunded as vouchers on a date change; 'Check your voucher' tool at https://www.flylevel.com/nwe/voucher-info?forcedCulture=en.

No 24-hour cancellation/refund rule is published. What exists is a 24-hour CHANGE rule: 'If you made a mistake when completing your booking, you have 24 hours from the time of purchase to change the date with no change fee' (fare difference may apply), via the Help Center channels.

Carry-on: All fares: one carry-on bag (max 56 x 40 x 25 cm including wheels and handles, 10 kg) plus one personal item under the seat (max 40 x 30 x 15 cm). US-bound: powders over 350 ml/350 g not allowed in cabin.

Checked bags: By fare: Economy Light - none; Economy Comfort and Extra - 1 bag x 23 kg; Premium Light - none; Premium Comfort - 1 bag x 23 kg; Premium Extra - 2 bags x 23 kg.

Fees: Baggage page table (prices 'from', may vary by destination): 15 kg bag from EUR 57 at booking / EUR 62 post-booking; 23 kg bag from EUR 65 booking / EUR 70 post-booking / EUR 57 at the airport; 32 kg bag from EUR 95 booking / EUR 120 post-booking / EUR 57 airport.

Name changes are not permitted (ticket non-transferable). Free corrections are allowed through the Help Center channels when it is clearly the same passenger: add or remove a first/middle name, correct letters in the surname, fix a typo, adapt the name to an official language, change the order of surnames or add one. Conditions of carriage: spelling corrections may be made at any time before check-in and boarding at no additional cost.

No explicit no-show clause or fee. Conditions of carriage: passengers must present for boarding at least 45 minutes before departure; the gate opens 60 minutes and closes 20 minutes before departure; late passengers are not admitted, get no assistance or compensation, and are liable if their checked bag must be offloaded. Fares are non-cancellable, so an unused ticket is lost except for airport taxes.

LEVEL sells these fare families, each with its own change, refund and baggage rules:

• Economy Light
• Economy Comfort
• Economy Extra
• Premium Economy - Premium Light
• Premium Economy - Premium Comfort
• Premium Economy - Premium Extra
• Add-on: Flexible Ticket

No dated changes. Help Center FAQ still carries pandemic-era wording ('due to the exceptional circumstances we are currently experiencing, it is taking longer than usual to process refunds').

Flexibility page: 'If you made your booking through Iberia.com, a travel agency, or a third party, you must process the change directly through that channel.' Separate travel-agency phone lines per market (see phones). Conditions of carriage: no agent, employee or representative of LEVEL may alter or waive the conditions.