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Change your Viva Aerobus flight with a Touriyo agent

Viva Aerobus' own number for the United States

866 359 8482Hours Viva Aerobus publishes: 24/7

Checked against the airline's own pages on 18 October 2026 路 all of Viva Aerobus' channels

Touriyo is an independent travel agency. We are not Viva Aerobus and we do not act on its behalf. The number on this page reaches Touriyo; Viva Aerobus' official channel is 866 359 8482 (source: www.vivaaerobus.com/es-mx/info/sobre-nosotros/contacto, checked 18 October 2026).

If Touriyo issued your ticket, an agent reads its fare rules, quotes what Viva Aerobus charges plus Touriyo's fee in one total and changes it once you agree. If you bought it from Viva Aerobus or another agency, only they can change that ticket: the agent explains Viva Aerobus' published rules, points you to the right channel and can book a new ticket if that works out better.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call the number on this page with your booking reference and the name on the ticket.
  2. If Touriyo issued your ticket, the agent reads its fare rules, tells you what Viva Aerobus charges for the change and quotes one total with Touriyo's fee.
  3. If you bought the ticket from Viva Aerobus or another agency, the agent explains Viva Aerobus' published rules, tells you which channel can change it and compares the change with a new ticket, which we can book if it costs less.
  4. Nothing is charged until you agree to a quoted total. Touriyo's fee is charged only when the change or the new ticket is confirmed.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Viva Aerobus publishes about this

  • Light / Smart, domestic and international, online: 0 (fare difference / TUA only)
  • Light / Smart, domestic Mexico, via Punto de Venta or Call Center ('Cambio de itinerario'): MXN 999
  • Light / Smart, international, via Punto de Venta or Call Center: USD 79
  • Zero, all: changes not allowed (upgrade fare first)
  • Right after booking: All fares, all Viva-operated domestic and international flights: cancellation within the first 24 hours after the booking is created, provided it is at least 4 hours before departure, with refund of the amount paid (T&C 3.0).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.vivaaerobus.com/es-mx/legal/terminos-y-condiciones, https://www.vivaaerobus.com/es-mx/adicionales/nuestros-cargos

Contact Viva Aerobus directly

These are the numbers and pages Viva Aerobus publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Viva Aerobus publishes for the United States

Reservations and customer service
866 359 8482In Spanish and English 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7Source: vivaaerobus.com

Online, on Viva Aerobus' own website

Manage a booking
https://www.vivaaerobus.com
Contact page
https://www.vivaaerobus.com/es-mx/info/sobre-nosotros/contacto
Baggage rules and fees
https://www.vivaaerobus.com/es-mx/adicionales/nuestros-cargos
Group bookings
https://www.vivaaerobus.com/es-mx/servicios/viva-grupos
Loyalty program
https://www.vivaaerobus.com/es-mx/membresia/puntos-doters
Viva Aerobus' lines in other countries (4)

Mexico

Reservations and customer service
81 82 150 150In Spanish 路 Hours Viva Aerobus publishes: 24/7
WhatsApp
+52 1 55 4357 8482

Colombia

Reservations and customer service
01 800 518 9402In Spanish 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7

Costa Rica

Reservations and customer service
800 011 1272In Spanish 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7

Lines Viva Aerobus publishes for all other countries

WhatsApp
+52 1 55 4357 8482

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other Viva Aerobus ticket: explain Viva Aerobus' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that Viva Aerobus or another agency issued: only the issuer can.
  • Decide or speed up a refund: Viva Aerobus decides and pays it.

What Viva Aerobus publishes about tickets bought through an agency

Viva's T&Cs explicitly exclude agency, GDS, NDC, corporate, EVT, OTA and staff bookings from the self-service name correction, name change, fare upgrade and flight change benefits ('excluidas agencias, GDS, NDS, empresas, EVTs, OTAs, Staff u otros'); section 8.0 'Reservas con OTA' covers bookings made through authorised online agencies, and Viva runs separate portals 'Viva Agencias M茅xico', 'Viva Agencias Internacional' and 'Viva Agencias GDS' with their own terms.

Sources: vivaaerobus.com 路 checked on 18 October 2026

Questions people ask

Can Touriyo change a ticket I bought directly from Viva Aerobus?

No. Only Viva Aerobus can change a ticket it issued, and only the issuing agency can change one bought from an agency. A Touriyo agent explains Viva Aerobus' published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Viva Aerobus charge to change a ticket?

It depends on the fare. Viva Aerobus publishes: Light / Smart, domestic and international, online: 0 (fare difference / TUA only); Light / Smart, domestic Mexico, via Punto de Venta or Call Center ('Cambio de itinerario'): MXN 999; Light / Smart, international, via Punto de Venta or Call Center: USD 79; Zero, all: changes not allowed (upgrade fare first). Checked against Viva Aerobus' own pages on 18 October 2026.

What does Touriyo charge to change a Viva Aerobus flight?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, together with what Viva Aerobus charges. It is charged only when the change is confirmed.

Is Touriyo part of Viva Aerobus?

No. Touriyo is an independent travel agency. The number at the top of this page reaches Touriyo's agents, not Viva Aerobus. Viva Aerobus' own channels are listed on this page.

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