Talk to a Touriyo agent about your Viva Aerobus booking
Viva Aerobus' own number for the United States
866 359 8482Hours Viva Aerobus publishes: 24/7
Checked against the airline's own pages on 18 October 2026 路 all of Viva Aerobus' channels
Touriyo is an independent travel agency. We are not Viva Aerobus and we do not act on its behalf. The number on this page reaches Touriyo; Viva Aerobus' official channel is 866 359 8482 (source: www.vivaaerobus.com/es-mx/info/sobre-nosotros/contacto, checked 18 October 2026).
The number at the top of this page reaches Touriyo, an independent travel agency, not Viva Aerobus. Viva Aerobus' own channels are listed below. A Touriyo agent explains what Viva Aerobus allows on your ticket and what each step costs before you pay; tickets Touriyo issued can be changed, cancelled and refunded through us.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
No Touriyo fee for this service. You pay only what the airline charges, quoted before you pay. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call the Touriyo number on this page. The agent answers as Touriyo, so you always know who you are talking to.
- Tell the agent what you need. They explain what Viva Aerobus allows on your ticket and what Touriyo charges, if anything.
- Nothing is charged until you agree to a quoted total.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Viva Aerobus publishes about this
- Viva Aerobus publishes its own phone lines for 4 countries, listed on this page with the hours it states.
- Viva Aerobus publishes a WhatsApp channel.
- Bookings made directly with Viva Aerobus can be managed on its website.
Checked against the airline's own pages on 18 October 2026
Sources: https://www.vivaaerobus.com/es-mx/info/sobre-nosotros/contacto
Contact Viva Aerobus directly
These are the numbers and pages Viva Aerobus publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Viva Aerobus publishes for the United States
- Reservations and customer service
- 866 359 8482In Spanish and English 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7Source: vivaaerobus.com
Online, on Viva Aerobus' own website
- Manage a booking
- https://www.vivaaerobus.com
- Contact page
- https://www.vivaaerobus.com/es-mx/info/sobre-nosotros/contacto
- Baggage rules and fees
- https://www.vivaaerobus.com/es-mx/adicionales/nuestros-cargos
- Group bookings
- https://www.vivaaerobus.com/es-mx/servicios/viva-grupos
- Loyalty program
- https://www.vivaaerobus.com/es-mx/membresia/puntos-doters
Viva Aerobus' lines in other countries (4)
Mexico
- Reservations and customer service
- 81 82 150 150In Spanish 路 Hours Viva Aerobus publishes: 24/7
- +52 1 55 4357 8482
Colombia
- Reservations and customer service
- 01 800 518 9402In Spanish 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7
Costa Rica
- Reservations and customer service
- 800 011 1272In Spanish 路 Toll-free 路 Hours Viva Aerobus publishes: 24/7
Lines Viva Aerobus publishes for all other countries
- +52 1 55 4357 8482
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Viva Aerobus ticket: explain Viva Aerobus' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Viva Aerobus or another agency issued: only the issuer can.
- Decide or speed up a refund: Viva Aerobus decides and pays it.
What Viva Aerobus publishes about tickets bought through an agency
Viva's T&Cs explicitly exclude agency, GDS, NDC, corporate, EVT, OTA and staff bookings from the self-service name correction, name change, fare upgrade and flight change benefits ('excluidas agencias, GDS, NDS, empresas, EVTs, OTAs, Staff u otros'); section 8.0 'Reservas con OTA' covers bookings made through authorised online agencies, and Viva runs separate portals 'Viva Agencias M茅xico', 'Viva Agencias Internacional' and 'Viva Agencias GDS' with their own terms.
Sources: vivaaerobus.com 路 checked on 18 October 2026
Questions people ask
Is this number Viva Aerobus?
No. It reaches Touriyo, an independent travel agency. Viva Aerobus' own channels are listed on this page.
Why call Touriyo instead of Viva Aerobus?
One Touriyo agent explains your options, compares a change with a new ticket, books another airline if that works out better and quotes one total before you pay. Calling Viva Aerobus directly costs no agency fee.
When do Touriyo's agents answer?
Monday to Sunday, 8 am to 11 pm US Eastern Time.
Other help with Viva Aerobus
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