SAS Scandinavian Airlines bookings: changes, cancellations and refunds with Touriyo

Change your ticket in 'My trips' up to 1 hour before departure (SAS award tickets also 1 hour; partner award flights 24 hours) depending on the ticket rules; you pay any fare difference plus rebooking fees. All regular ticket types can be changed for a fee, except Flex; charged per traveler and flight: Domestic and Europe 650-700 DKK/NOK/SEK or 70-80 EUR; to/from Asia, Canada and US 300-450 USD or 300-450 CAD. Award tickets: rebooking fee per traveler and flight 175 DKK / 250 NOK / 250 SEK / 25 EUR / 25 USD / 32 CAD (domestic and Europe) and 525 DKK / 750 NOK / 750 SEK / 75 EUR / 75 USD / 96 CAD (outside Europe). No handling fee under My trips; a non-refundable service fee of 350 DKK/NOK/SEK, 30 EUR or 30 USD per traveler applies when you rebook or change by phone or chat. Rebooking one person of a multi-traveler booking is not possible online. Travel-agency or travel-website bookings: 'please contact them for available options'.

Cancel and apply for a refund in 'My trips'. If you cancel: the amount refunded depends on the ticket rules; refunds go to the original payment method; most taxes and fees are refunded; service charges, cancellation fees and travel extras are non-refundable. A non-refundable ticket refunds taxes only (not the ticket price or domestic/international surcharges; YQ, YR, NV/XS, US and ZP taxes are not refunded). Flex fares (Economy, Premium, Business) are refundable; a partly used Flex refunds by the price of a one-way ticket for the flight flown. Refunds appear within 7 days after processing. If SAS cancels: accept the new flight, rebook free of charge, or cancel and get a refund or an SAS Travel Voucher. US-linked flights (Customer Service Plan, effective 28 October 2024): a reservation can be held without payment for up to 24 hours or, where payment is required at booking, cancelled without penalty for a 100 percent refund within 24 hours; if booked within 24 hours before departure, cancellation and refund is permitted up to 12 hours before departure. Travel agents: 'If you bought your ticket from a travel agent, contact the agent to cancel and apply for a refund'; the US plan adds that agent-issued tickets 'may be refunded directly by them or through' SAS (call center 1-800-221-2350, refunds-us@sasair.com, flysas.com).

Refundable tickets: Economy Light and Standard, Premium, Business: non-refundable (taxes refunded only, except YQ/YR/NV/XS/US/ZP). Economy Flex, Premium Flex, Business Flex: refundable. Service charges, cancellation fees and travel extras never refunded.

Flights to and from the US: hold a reservation at the quoted fare without payment for up to 24 hours or, where immediate payment is required, cancel without penalty and receive a 100 percent refund within 24 hours; if a reservation is made within 24 hours before departure, cancellation and refund of the ticket is permitted up to 12 hours before departure; after that no refund unless the ticket is refundable or the flight is cancelled or significantly delayed or changed (14 CFR part 260).

Carry-on: Economy Light: 1 small underseat bag (40 x 30 x 15 cm, max 18 L) and, on flights outside Europe, 1 carry-on bag (55 x 40 x 23 cm, max 8 kg); Economy Standard and Flex: small bag + 1 carry-on (8 kg); Premium: small bag + 1 carry-on (2 carry-ons on flights outside Europe, 8 kg each); Business: small bag + 1 carry-on (2 outside Europe). A carry-on can be bought only with Economy Light (e.g. 12 EUR / 14 USD more than 8 days before on Scandinavian routes, up to 50 EUR / 55 USD at the airport).

Checked bags: Economy Light: none; Economy Standard and Flex: 1 bag (max 23 kg); Premium: 2 bags (23 kg each); Business: 2 bags (32 kg each). Maximum size 158 cm (length + width + height); up to nine checked bags per passenger; flights to/from Greenland max 30 kg.

Fees: Heavy bag, paid at the airport per bag per one way: domestic 23.1-28 kg 55 EUR / 65 USD, 28.1-32 kg 85 EUR / 100 USD; Europe, Greenland and within Scandinavia 65 EUR / 75 USD and 105 EUR / 120 USD; Asia and North America 75 EUR / 90 USD / 120 CAD and 135 EUR / 160 USD / 215 CAD. Sports equipment (more than 22 h before): bike 45-100 EUR (50-115 USD) and ski/snowboard/golf 40-85 EUR (45-100 USD) depending on route; less than 22 h: 55-120 EUR (65-140 USD). Extra checked-bag fees depend on route and timing.

You can change the name (not the traveler type) on an unused ticket for a flight operated by SAS, and also transfer a ticket to another traveler: contact SAS Customer Service up to 1 hour before departure. Conditions of Carriage 4.1.2: a ticket is transferable in its entirety if you ask at least 24 hours before the first departure and an administration fee is charged; a name change counts as a transfer. Names with hyphens or apostrophes are printed as one continuous name.

No explicit no-show penalty amount was found. Conditions of Carriage (effective January 7, 2026) 4.5.1-4.5.3: a ticket is valid only for the sequence of flights shown; if legs are not used, or not used in sequence, the fare is recalculated for the routing actually flown (higher or lower than the original fare). Once baggage is checked in, the flight can no longer be changed. A non-refundable ticket refunds taxes only.

Groups of 10 or more travelling on the same flight: special discounts and more flexibility; a six-step request form starts with country of residence and group type ('If your country of residence is not on the list, please contact your local travel agency'). The form was not submitted.

Cancellation: compensation unless informed at least two weeks before, or between two weeks and seven days before with re-routing departing no more than 2 h earlier and arriving less than 4 h later, or less than seven days before with re-routing departing no more than 1 h earlier and arriving less than 2 h later; amounts EUR 250 (1,500 km or less), EUR 400 (within Europe over 1,500 km and all other flights 1,500-3,500 km), EUR 600 (3,500 km or more), reduced by 50% if the alternative flight arrives within 2/3/4 hours of the original. Delay of 3 hours or more on arrival: same amounts; assistance (meals, accommodation) after 2 h (up to 1,500 km), 3 h (intra-Community over 1,500 km and other flights 1,500-3,500 km) or 4 h (over 3,500 km); delay of at least 5 hours: refund of the unused parts or a return flight. Denied boarding: compensation at the airport, same amounts. Delay and cancellation compensation cannot be paid at the airport: contact SAS Customer Service via the online form. No compensation for extraordinary circumstances. SAS recommends claiming directly because third parties usually charge a significant fee.

SAS Scandinavian Airlines sells these fare families, each with its own change, refund and baggage rules:

• Economy Light
• Economy Standard
• Economy Flex
• Premium
• Premium Flex
• Business
• Business Flex

SAS Scandinavian Airlines' loyalty program is EuroBonus. Miles and status are managed with SAS Scandinavian Airlines, not with Touriyo.

Conditions of Carriage 'Effective: January 7, 2026'; US Customer Service Plan 'Effective: 28 October 2024'; optional-fees page says 'All prices may change without notice'; SAS is 'Celebrating 80 years' (banner).

SAS states: 'If you bought your ticket from a travel agent, contact the agent to cancel and apply for a refund'; 'If you've booked via a travel agent/travel website, please contact them for available options'; US Customer Service Plan: 'Tickets issued by a travel agent may be refunded directly by them or through any of the above' (SAS Call Center, refunds-us@sasair.com, or flysas.com). SAS charges a service fee (30 EUR/USD, 350 DKK/NOK/SEK) when a change is made by phone or chat.