Volaris bookings: changes, cancellations and refunds with Touriyo

Changes are requested at least 4 hours before departure and before check-in (once checked in or with a boarding pass the booking cannot be modified). Zero and Básica fares change themselves in 'Mis viajes' > 'Cambiar mi vuelo'; Plus fares request the change with the booking code. The country of origin cannot be changed. Groups: first itinerary change free of change fee (fare difference applies), from the second change a fee plus difference.

Zero and Básica fares can be cancelled 'dentro de las 24 horas posteriores a la compra' for domestic flights, or up to 7 days after purchase for international flights, with the refund to the original form of payment ('Confirma y recibe tu reembolso en la forma de pago original'). Plus fares can be cancelled up to 24 hours before the flight. Group bookings: no cancellations or refunds once a full or partial payment is made. Electronic vouchers (crédito electrónico) given as compensation are valid from receipt, cannot be extended, are non-transferable, one per single-passenger booking, and bookings paid with a voucher cannot change name or itinerary.

Refundable tickets: Zero/Básica: refundable only within the 24 h (domestic) / 7 days (international) window after purchase.

Credits and vouchers: Voucher electrónico: validity counts from the e-mail receipt, no extensions, non-transferable, not cumulative, one per booking with a single passenger, remaining balance paid by card; no name or itinerary changes on bookings paid with voucher.

Zero and Básica: cancellation within 24 hours after purchase for domestic flights (up to 7 days for international flights), refund to the original payment method.

Carry-on: Artículo personal (all fares, including Zero): max 35 x 45 x 20 cm, under the seat. Equipaje de mano: max 55 x 40 x 25 cm and 10 kg; 'El peso total del equipaje de mano y el artículo personal no debe exceder los 20 kg en conjunto'. Carry-on is not included in Zero or Básica; included in Plus.

Checked bags: Max 158 cm linear; weight 'hasta 15 kg o 25 kg, según la tarifa contratada'. Zero: no checked bag. Básica: 1 checked bag up to 15 kg. Plus: 1 checked bag up to 25 kg. Bags bought separately allow up to 25 kg. Up to 5 checked bags per booking; max 45 kg per piece including overweight; sports equipment up to 200 cm and musical instruments up to 280 cm have separate rules.

Name change allowed 'hasta 4 horas antes de tu vuelo si es nacional y 72 horas antes si es internacional', paying 'el cargo correspondiente'; minor corrections ('ajustes menores') are free through WhatsApp or social media. Not available if the booking was paid with a Volaris electronic voucher, if a segment has been flown or the passenger did not show up, or to move an adult's ticket to a minor or an unaccompanied adult. Groups: names entered in the groups portal up to 4 days before departure; changes up to 4 hours before departure if not checked in, $470 MXN per passenger on domestic flights and $26 USD on international flights.

'Arma tu grupo de 10 o más'. Phone in Mexico: 01 55 1102 8000, opción 8. Payment in instalments depending on departure date; no cancellations or refunds once full or partial payment is made; names up to 4 days before departure.

Volaris sells these fare families, each with its own change, refund and baggage rules:

• Zero (personal item only)
• Básica (personal item + 1 checked bag up to 15 kg; no carry-on)
• Plus (personal item + carry-on + 1 checked bag up to 25 kg; cancellable up to 24 h before the flight)

Volaris' loyalty program is v.club (paid subscription with fare discounts; terms per plan) and Altitude. Miles and status are managed with Volaris, not with Touriyo.

The groups page distinguishes agencies as well. No HTML statement found about servicing agency-issued tickets.