ANA bookings: changes, cancellations and refunds with Touriyo

Changes depend on the fare: for North America / Canada / Latin America departures ANA updated its international fare types from May 2026 - Economy Basic (no changes, no refund), Value Plus (free changes, no refund), Full Flex (free changes and refund); Premium Economy and Business now also have Basic (new; 1 checked bag, seat selection only at check-in) / Value Plus / Full Flex. Fare difference is charged or refunded when the applicable fare changes. Online changes (date, sector, flight) are possible for website bookings on simple itineraries 'up to 24 hours prior to the departure of the flight you hold or up to six hours prior to departure of the flight you'd like to change to, whichever is sooner'; itineraries changed by phone, multi-city trips or agency bookings cannot be changed online. The exchange/reissue service charge is waived on the website and charged per passenger per ticket for changes by phone or at counters; ticketing service charge USD 25 at ANA counters in the Americas (CAD 25 in Canada), free on the North American website.

Refunds apply to ANA-issued international tickets (205-) and EMDs. Where to apply depends on the place of purchase: ANA website -> ANA website or ANA by phone in each country; ANA by phone -> phone in the country of purchase; ANA airport/city counter -> that counter or ANA by phone; 'Travel agency -> Travel agency where ticket was purchased'. Refund requests are accepted within one year and 30 days of the first flight date (or issue date if unused). Refundable amount before travel = total paid minus the fare's cancellation/handling fee; after partial use = total minus used sectors and fees. Credit card refunds 'may take up to one to two months'; cash refunds by bank transfer within about 10 days after processing (bank fees on the passenger). Refunds in the currency of payment, possibly by cheque outside Japan. US Customer Service Plan: tickets bought on the ANA website, US Customer Service Center or US airport counters 'may be cancelled without penalty within 24 hours after the issuance of the ticket, except for reservations made within one week of departure'; refunds requested through the ANA Customer Service Center in the U.S. Branded fares: Basic and Value Plus non-refundable, Full Flex refundable.

Refundable tickets: Full Flex refundable without fee; Basic and Value Plus non-refundable (North America fare types from May 2026); other markets follow the fare rules shown at booking. Handling fees may be taxed separately depending on country.

U.S. point of sale: 'A ticketed reservation made via the ANA website, ANA Customer Service Center or ticketing counters at US airports served by ANA may be cancelled without penalty within 24 hours after the issuance of the ticket, except for reservations made within one week of departure, which may be cancelled without penalty only if permitted by applicable fare rules.' Refunds via the ANA Customer Service Center in the U.S.; expired award miles not refundable.

Carry-on: One carry-on bag (aircraft with 100+ seats: within 115 cm total, 55 x 40 x 25 cm; under 100 seats: 100 cm, 45 x 35 x 20 cm) plus one personal item (from July 1, 2026 within 40 x 30 x 20 cm, under the seat); combined weight up to 10 kg. Power banks: max 160 Wh, up to 2 per person, cabin only, no in-flight charging (from April 24, 2026).

Checked bags: International: First Class 3 pieces up to 32 kg (70 lb) each; Business Class up to 1-2 pieces x 32 kg; Premium Economy up to 1-2 pieces x 23 kg (50 lb); Economy 0-2 pieces x 23 kg depending on fare ('Free baggage allowance varies depending on fare rules'); each piece max 158 cm / 62 in including wheels and handle. Premium members +1 piece or +20 kg. Infant without seat: +1 piece (not with 0-piece fares).

ANA sells these fare families, each with its own change, refund and baggage rules:

• Economy: Basic / Value Plus / Full Flex (North America, Canada, Latin America departures from May 2026)
• Premium Economy: Basic (new) / Value Plus / Full Flex
• Business Class: Basic (new) / Value Plus / Full Flex
• Older US fare labels still referenced for paid seats: Light / Value / Value Plus / Classic

ANA's loyalty program is ANA Mileage Club (Bronze, Platinum, Diamond service; Super Flyers Card). Miles and status are managed with ANA, not with Touriyo.

New international fare types for the Americas from May 2026 (Basic added to Premium Economy and Business); new Conditions of Carriage for travel from 19 May 2026; personal item size limit 40 x 30 x 20 cm from 1 July 2026; power bank rules from 24 April 2026; paid advance seat fees raised for purchases from 15 Sep 2026; fuel surcharge table updated 16 Oct 2026 (Nov-Dec 2026 amounts, e.g. USD 419 US-Japan).

Refund table: tickets bought from a travel agency are refunded at 'the travel agency where ticket was purchased'. Online changes are only for reservations made on the ANA website; 'Reserved as package Tours or Group Tours... reserved through a travel agency (International flights...)' cannot be changed online - contact the agency. Phone and counter purchases carry a ticketing service charge; website purchases do not.