IndiGo bookings: changes, cancellations and refunds with Touriyo

Change fees (INR, per passenger per sector, plus fare difference) from the Fees and Charges page: Lite and Saver fares INR 3,499 whether 3-72 hours or 72+ hours before departure (USD 50 when booked in other currencies); Flexi Plus INR 999 (3-72 h) / INR 299 (72 h+) (USD 14 / 5); IndiGo UpFront NIL. 'Look-in' option: 48 hours from booking, only for tickets booked directly on IndiGo's website, cancel or amend without change/cancellation fee (fare difference payable); not available when departure is within 7 days (domestic) or 15 days (international). Changes via Edit Booking online; changes through the call centre attract a facilitation fee of up to INR 500 per person per flight. Flight cancelled/preponed 1 h+/postponed 2 h+ by IndiGo: Plan B gives a free rebooking or full refund (one time; later changes chargeable).

Cancellation fees (INR per passenger per sector): Lite and Saver INR 4,999 (3-24 h), INR 4,999 (24-72 h), INR 4,299 (72 h+) (USD 70 / 70 / 60); Flexi Plus INR 3,499 / 3,499 / 2,499 (USD 50 / 50 / 35); IndiGo UpFront INR 1,599 / 1,599 / 999 (USD 25 / 25 / 15). Conditions of Carriage cl. 7.4: refund in INR after fee, at the customer's option to the original mode of payment - card/wallet 'within 7 (seven) working days from the date of the refund request', American Express within 21 working days, cash/airport bookings by electronic transfer after a refund form - or as a Credit Shell for future IndiGo travel. Bookings where the customer fails to travel or check in are non-refundable except airport charges (cl. 5.1). Plan B (airline cancellation/reschedule): full refund, reflected within 7 business days; agency bookings must claim through the agency. Medical cancellations: refund or credit shell with documents; other medical cases after a DGCA-empanelled specialist opinion, processed under CAR Section 3, Series M, Part II.

Refundable tickets: All fares carry a cancellation fee unless cancelled within the 48-hour look-in; IndiGo UpFront has the lowest fee (INR 999-1,599). Credit Shell valid for a specified period. Convenience fee non-refundable. Excess baggage charges non-refundable on no-show.

Credits and vouchers: Credit Shell option (CoC cl. 7.4(ii)): usable for future IndiGo flights within a specified period from the change/cancellation date.

48-hour 'Look-in' instead of 24 h: free cancellation or amendment within 48 hours of booking, only for tickets booked directly on goindigo.in, and not when departure is within 7 days (domestic) or 15 days (international). Fare difference still payable.

Carry-on: One handbag up to 7 kg and 115 cm (L+W+H) per passenger plus one personal article (purse / small laptop bag) up to 3 kg; dimensions 55 x 35 x 25 cm. Codeshare sectors (EU, Africa, Australia, US): one bag not more than 8 kg (7 kg on AU sectors as printed).

Checked bags: Domestic: 15 kg per person (Lite fare includes no free checked bag - a 15 kg bag costs INR 2,000 pre-book or at airport); double/multi-seat bookings +10 kg. International by destination: 20 kg (Bangkok, Bali, Kathmandu, Krabi, Male, Mauritius, Phuket); 25 kg (Nairobi); 30 kg (Abu Dhabi, Amsterdam, Bahrain, Colombo, Dammam, Dhaka, Doha, Dubai, Hanoi, Ho Chi Minh City, Hong Kong, Istanbul, Jakarta, Kuala Lumpur, Manchester, Muscat, Riyadh, Sharjah, Singapore, Tashkent, Tbilisi etc.); Jeddah/Madinah 30 kg incl. Zam Zam water; Kuwait 30 kg; US codeshare sectors 46 kg (2 pieces, max 23 kg each). Max 158 cm (62 in) L+W+H per bag; 15 kg or more = 1 piece unless noted. Infants: no checked allowance, one stroller free.

Fees: Prepaid excess (INR): 3 kg 2,250; 5 kg 3,750; 10 kg 7,500; 15 kg 11,250; 20 kg 15,000; 25 kg 18,750; 30 kg 22,500; 40 kg 30,000. At airport: INR 800 per kg (USD 15, AED 60, GBP 13, EUR 15). Additional piece (Saver/Flexi Plus/UpFront): INR 1,000 pre-book or at airport (USD 16). International connecting prepaid: 8 kg INR 7,000, 15 kg 12,500, 30 kg 25,000. Special baggage INR 2,500; sports equipment INR 2,000 pre-book.

Conditions of Carriage cl. 7.3: 'IndiGo does not permit changes to the name of the Customer once a Booking is completed. However, a spelling correction for the same Customer may be made within 24 (twenty-four) hours from the time of Booking, without incurring any additional charges, by contacting IndiGo's Customer Care number at +91 124-4973838 / 124-6173838, provided the ticket was booked directly on the IndiGo website/mobile application.' Codeshare flights follow the partner's policy.

CoC cl. 5.1: bookings where customers fail to travel or check in as per the booking 'are non-refundable (except airport charges as applicable)'. Check-in must be completed at least 60 minutes before departure; passengers who miss the boarding gate are a 'Gate No-Show' and IndiGo retains no-show charges, refunding airport charges only. Changes to a partially utilised (no-show/boarded) booking are not permitted. Excess baggage charges are non-refundable on no-shows.

IndiGo sells these fare families, each with its own change, refund and baggage rules:

• Lite (no free checked bag)
• Saver
• Flexi Plus
• IndiGo UpFront (front rows, no change fee)
• IndiGoStretch (business class) / IndiGoStretch+
• Add-ons: 6E Prime, 6E Seat & eat

IndiGo's loyalty program is IndiGo BluChip. Miles and status are managed with IndiGo, not with Touriyo.

Seat Select page cites DGCA Air Transport Circular 04 of 2026 (unbundled services); IndiGoStretch business class and IndiGo UpFront fare family present; Norse Atlantic and codeshare tabs on the fees page; IndiGo BluChip anniversary promotion Oct 2026.

• IndiGo "Look-in" is 48 hours (direct web bookings only), not 24. Checked on 18 October 2026.

CoC: a Travel Agent 'is an independent entity facilitating Bookings and is not a representative of IndiGo'. The 48-hour look-in and the free 24-hour spelling correction apply only to tickets booked directly on IndiGo's website/app. Plan B refunds for agency bookings are claimed from the agency.