easyJet bookings: changes, cancellations and refunds with Touriyo

Flight times, dates and destinations can be changed online in Manage Bookings up to two hours before departure, even after check-in; the change applies to every passenger in the booking. Change fee per passenger per flight: GBP 30 online / 35 via Customer Services when the change is made more than 60 days before departure; GBP 49 online / 54 via Customer Services when 60 days or less; plus the fare difference if the new fare is higher (no credit if lower). Flex Pass (GBP 14 per passenger per flight, bought at booking) allows one change of each flight (date, time, airports) without the change fee. Inclusive Plus fares (formerly FLEXI): free date/time changes within +/- 1 day and free route changes within +/- 1 day (fare difference may apply). Earlier same-day flight at the airport for a small change fee (free for easyJet Plus members and Inclusive Plus). Changes through the Customer Services team cost more than online. Third-party bookings must be changed with the seller.

'To keep our fares as low as possible, the tickets you buy are non-refundable.' Cancelling within 24 hours of booking gives a full refund including bags and seats bought from easyJet, minus a cancellation fee of GBP 49 online or GBP 55 via Customer Services (Flex Pass refunded if unused). After 24 hours no refund, but flights and names can still be changed. If you do not fly you can claim back some government taxes through Customer Services within six calendar months of the departure date. Serious illness: change online or ask the team (fees may apply); bereavement: changes, change-fee refunds, vouchers or refunds considered case by case. Airline cancellations: free switch to another flight (including nearby airports or indirect easyJet flights), a 12-month voucher, or a full refund processed within 7 days to the original payment account; EU261 care and compensation where applicable. Third-party bookings: refunds and changes through the seller.

Refundable tickets: Only the 24-hour window (minus GBP 49/55 fee); government taxes refundable on request within 6 months; involuntary cancellations refunded in full; bereavement and serious illness handled through dedicated forms.

Credits and vouchers: Cancellation voucher for the full booking value, valid 12 months from issue, usable anywhere on the network, requested in Manage Bookings; choosing a voucher or refund removes expense claims. Voucher balance page: https://www.easyjet.com/en/help/voucher-details

'If you choose to cancel your booking within 24 hours of making it, you will get a full refund, including any travel extras you have purchased directly from us such as bags and seats, minus a cancellation fee' (GBP 49 online / 55 via Customer Services). Not a free cancellation and not the US DOT rule (easyJet does not fly to the US).

Carry-on: Everyone: one small under-seat cabin bag max 45 x 36 x 20 cm (handles and wheels included), up to 15 kg, free. Large cabin bag max 56 x 45 x 25 cm (up to 15 kg, overhead locker, includes Speedy Boarding) only if booked, included with an Up Front/Extra Legroom seat, Inclusive Plus or easyJet Plus; GBP 60 if brought unbooked to the gate. Maximum two cabin bags per person.

Checked bags: Up to three hold bags per customer (children and infants included): 15 kg or 23 kg bags, extra weight in 3 kg steps up to 32 kg per bag (hold bags of 15, 23, 26, 29 or 32 kg); weight can be pooled within a booking; max size under 275 cm (L+W+H). Add online in Manage Bookings up to two hours before departure. Inclusive Plus includes a 23 kg hold bag.

Fees: Online hold-bag and large-cabin-bag prices vary with demand, route, date and time of booking (shown at purchase); airport bag drop fee GBP 60 per hold bag; gate fee GBP 60 for an unbooked large cabin bag; excess weight GBP 12 per kilo per item; small sports equipment GBP 45 online / 52 airport, large GBP 55 / 60; infant charge GBP 25 per flight.

Title changes and spelling mistakes of up to three characters per name are corrected free online or in the app; more than three characters must go through the Customer Services team (free per the fees table: 'Spelling mistake & title changes: Free'). Changing a passenger's name (transfer) costs GBP 60 online or GBP 65 via Customer Services per passenger per flight. The full name must match the travel ID, including middle names. Travel agents follow the name-change guidance on the travel trade partners hub.

'If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a "Rescue fee"' of GBP 110 per passenger (airport only). Arriving two hours or more after departure means buying a new flight. Tickets are non-refundable; government taxes can be reclaimed within six months.

Groups of 10 adults and more (10+ to 99 passengers)

Notice of rights under EC 261/2004 and the UK APR 2019 for flights operated by easyJet UK, easyJet Europe or easyJet Switzerland departing the UK/EU or arriving there from elsewhere. Compensation for cancellation (unless 14+ days' notice, re-routing within the regulation's windows, or extraordinary circumstances), arrival delay of 3+ hours or involuntary denied boarding: GBP 220 / EUR 250 (1,500 km or less), GBP 350 / EUR 400 (intra-Europe over 1,500 km and others 1,500-3,500 km), GBP 520 / EUR 600 (3,500 km or more), halved if re-routed within 2/3/4 hours. Reimbursement or re-routing for cancellations, denied boarding and delays of 5+ hours; care (meals, hotel, transport, two calls) after 2 hours (1,500 km or less) or 3 hours; expenses reimbursed with itemised receipts (no alcohol). Claims via https://www.easyjet.com/en/claim/EU261; complaints via the contact form; AviationADR within 12 months of the final response, or the EU ODR platform.

easyJet sells these fare families, each with its own change, refund and baggage rules:

• Standard fare (flight + small under-seat cabin bag)
• Inclusive Plus (previously FLEXI; via travel trade partners, within 3 months of travel: large cabin bag, 23 kg hold bag, Up Front seat, Fast Track, Speedy Boarding, free changes within +/- 1 day, lounge)
• Add-ons: Flex Pass (GBP 14), large cabin bag, hold bags, seats

FLEXI fares renamed Inclusive Plus ('While we transition from FLEXI to Inclusive Plus, you may see both names'). Fees table: change GBP 30/35 (>60 days) and 49/54 (<=60 days), cancellation GBP 49/55, name change GBP 60/65, rescue fee GBP 110, gate/bag drop fee GBP 60, excess GBP 12/kg. Government tax refund requests must be made within 6 calendar months. Flight Club paused for new members.

• easyJet FLEXI → "Inclusive Plus". Checked on 18 October 2026.

'Third party bookings: if you've made your booking via a third party, please contact them directly to make any changes to your travel plans.' Disruption: 'If you have booked with a travel agent or tour operator, please speak to them directly to manage your disrupted booking', although easyJet flights can also be managed directly in Manage Bookings and Customer Services helps if the agent cannot. Name changes for agents follow the travel trade partners hub; Inclusive Plus fares are sold through travel trade partners and changed online or via the original booking agent. easyJet publishes a Distribution charter for third-party bookers.