WestJet bookings: changes, cancellations and refunds with Touriyo

Within 24 hours of booking: no change fee if the flight is not departing within the next 24 hours (fare difference may apply). After that, changes must be made more than 2 hours before departure; fees are per direction, per person (CAD ranges include airport taxes). UltraBasic: changes not allowed (except within the 24-hour window). Econo / Member Exclusive / Premium / Business: change fee plus fare difference. EconoFlex / PremiumFlex / BusinessFlex: no change fee, fare difference only. Fees: within Canada Econo/Premium/Business $100-$118; Canada-Europe Econo $150-$177 (EUR 99 / GBP 83), Premium $300-$354, Business $500-$590; Canada-Asia (excl. South Korea) Econo $150-$177, Premium $300-$354, Business $500-$590; all other destinations Econo/Premium/Business $100-$118 CAD/USD. Same-day change: Econo $150-$177; Gold and Platinum members pay no same-day change fee. Name change fee $100-$118 within Canada, $150-$177 to other destinations.

Within 24 hours of booking: no cancellation fee if the flight is not departing within 24 hours (applies to UltraBasic too). After that, cancel more than 2 hours before departure; fees per direction per person. UltraBasic: no refund or future travel credit. Econo / Member Exclusive / Premium / Business: cancellation fee, remaining value to Travel Bank (not cash). EconoFlex: no fee, value to Travel Bank. PremiumFlex / BusinessFlex: no fee, refund to original form of payment. Premium and Business Canada-Asia: fee, then original form of payment. Fees: within Canada $100-$118; Canada-Europe Econo $150-$177, Premium $300-$354, Business $600-$708; Canada-Asia Econo $150-$177, Premium $300-$354, Business $600-$708; other destinations $100-$118 CAD/USD; South Korea departures priced in KRW by days before departure. Flights cancelled/delayed by WestJet: refund of the unused portion if the rebooking offered does not suit (APPR). 'Cancel For Any Reason' (via Hopper) sold on Econo/EconoFlex: 80% or 100% back, cancel up to 24 h before departure. Bookings via travel agents, Expedia, Air Miles, corporate arrangers or other airlines must be changed/cancelled with that provider.

Refundable tickets: Only PremiumFlex and BusinessFlex (and Premium/Business on Canada-Asia after a fee) return money to the original form of payment; Econo/EconoFlex/Premium/Business return value to Travel Bank; UltraBasic nothing.

No fee to change or cancel within 24 hours of booking, provided the flight is not departing within the next 24 hours; the fare difference still applies to changes. UltraBasic included ('not eligible for changes, cancellations or refunds' except within 24 hours of booking).

Carry-on: Personal item 41 x 15 x 33 cm (16 x 6 x 13 in) under the seat; carry-on bag 56 x 23 x 36 cm (22 x 9 x 14 in). Econo, Member Exclusive, EconoFlex, Premium, PremiumFlex, Business and BusinessFlex: one carry-on plus one personal item. UltraBasic: personal item only (a carry-on is allowed to/from Europe or Asia, or when Extended Comfort is bought for all flights in a direction).

Checked bags: Each bag under 23 kg (50 lb) and 157 cm (62 in) total dimensions; up to 4 bags (3 on WestJet Encore, 2 to Kingston). First bag included for EconoFlex, Premium and Business, Silver/Gold/Platinum members and RBC World Elite Mastercard primary cardholders; second bag included for Premium/Business and Silver/Gold/Platinum; third for Platinum.

Fees: Prepaid (best price), within Canada and U.S.: UltraBasic 1st bag CAD 55-65, 2nd 70-83; Econo/Member Exclusive 1st 45-53, 2nd 60-71; EconoFlex 1st free, 2nd 60-71; Premium/Business free. To/from Europe and Asia: UltraBasic 80-94 / 110-130; Econo 45-53 (free to/from Asia) / 110-130; EconoFlex free / 110-130. Airport/check-in payment costs more; prepay online up to 24 h before. Overweight/oversize CAD 150-177. Sports/firearm handling 50-59.

'Change or update a name on an existing booking' is handled via chat/agent. Fees page lists 'Name change: $100-$118 within Canada; $150-$177 to other destinations'. Group bookings: guest names can be changed at no charge up to 24 hours before departure.

If you do not check in or board, the flight's value is lost and cannot be refunded or credited. For return flights (all fares except UltraBasic) contact WestJet before the return flight's check-in cut-off to keep it, rebook or request a credit/refund under the original fare rules. Checked bag fees are refunded; seat fees only up to 24 h before original departure. UltraBasic keeps the return only if the same flight and cabin are available.

10 or more guests on the same flight and dates (lap infants not counted); online quote form only (/en-ca/flights/groups/booking); holding fee refundable on final payment; full payment 30 days before departure; names changeable free up to 24 h before departure; one checked bag per guest; complimentary tickets by group size

WestJet sells these fare families, each with its own change, refund and baggage rules:

• UltraBasic
• Econo
• Member Exclusive (points bookings)
• EconoFlex
• Premium
• PremiumFlex
• Business
• BusinessFlex

WestJet's loyalty program is WestJet Rewards (Silver, Gold, Platinum tiers; WestJet points). Miles and status are managed with WestJet, not with Touriyo.

UltraBasic fare (personal item only, no changes) and Member Exclusive points fares are current; CFAR via Hopper on Econo/EconoFlex; South Korea KRW cancellation table.

Change/cancel page: if booked through a travel agent or third party (Expedia, Air Miles, corporate travel arrangers, another airline) 'contact the agent or provider directly'; vacation packages through the package provider. The 24-hour and travel-advisory flexible policies are stated for flights 'booked directly through WestJet'. A dedicated travel agent support line exists: 1-877-664-3205. Phone bookings carry a non-refundable contact-centre fee (UltraBasic CAD 35-42.30; Econo/EconoFlex 25-29.25).