Get help with your WestJet refund from a Touriyo agent

WestJet's own number for the United States

1-888-937-8538Hours WestJet publishes: 24/7

Checked against the airline's own pages on 18 October 2026 · all of WestJet's channels

Touriyo is an independent travel agency. We are not WestJet and we do not act on its behalf. The number on this page reaches Touriyo; WestJet's official channel is 1-888-937-8538 (source: www.westjet.com/en-ca/contact/phone, checked 18 October 2026).

A refund is WestJet's decision and WestJet's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against WestJet's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks WestJet's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from WestJet and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
WestJet decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What WestJet publishes about this

Only PremiumFlex and BusinessFlex (and Premium/Business on Canada-Asia after a fee) return money to the original form of payment; Econo/EconoFlex/Premium/Business return value to Travel Bank; UltraBasic nothing.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.westjet.com/en-ca/manage/change-cancel

Contact WestJet directly

These are the numbers and pages WestJet publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines WestJet publishes for the United States

Reservations and customer service: 1-888-937-8538Toll-free · Hours WestJet publishes: 24/7Source: westjet.com

Online, on WestJet's own website

Manage a booking: https://www.westjet.com/en-ca/manage
Online check-in: https://www.westjet.com/en-ca/manage/check-in
Contact page: https://www.westjet.com/en-ca/contact-us
Baggage rules and fees: https://www.westjet.com/en-ca/flights/fees
Group bookings: https://www.westjet.com/en-ca/flights/groups
Loyalty program: https://www.westjet.com/en-ca/rewards

WestJet's lines in other countries (6)

Canada

Reservations and customer service: 1-888-937-8538Toll-free · Hours WestJet publishes: 24/7
Holiday packages: 1-877-737-7001Toll-free · Hours WestJet publishes: 6 a.m. to 10 p.m. MT, seven days a week
Baggage: 1-866-666-6224Toll-free
Accessibility and special assistance: 711 then 1-888-937-8538Toll-free

Colombia

Reservations and customer service: 01-800-519-0923Toll-free

Mexico

Reservations and customer service: 0800-461-0910Toll-free

Spain

Reservations and customer service: 800-098-452Toll-free

United Kingdom

Reservations and customer service: 0800-279-7072Toll-free

Lines WestJet publishes for all other countries

Holiday packages: +1-403-444-2586Hours WestJet publishes: 6 a.m. to 10 p.m. MT, seven days a week
Baggage: 1-403-444-2581

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other WestJet ticket: explain WestJet's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that WestJet or another agency issued: only the issuer can.
Decide or speed up a refund: WestJet decides and pays it.

What WestJet publishes about tickets bought through an agency

Change/cancel page: if booked through a travel agent or third party (Expedia, Air Miles, corporate travel arrangers, another airline) 'contact the agent or provider directly'; vacation packages through the package provider. The 24-hour and travel-advisory flexible policies are stated for flights 'booked directly through WestJet'. A dedicated travel agent support line exists: 1-877-664-3205. Phone bookings carry a non-refundable contact-centre fee (UltraBasic CAD 35-42.30; Econo/EconoFlex 25-29.25).

Sources: westjet.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide WestJet refunds?

No. Only WestJet decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under WestJet's published rules and files the request for tickets Touriyo issued.

Which WestJet tickets are refundable?

Only PremiumFlex and BusinessFlex (and Premium/Business on Canada-Asia after a fee) return money to the original form of payment; Econo/EconoFlex/Premium/Business return value to Travel Bank; UltraBasic nothing. Checked against WestJet's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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