Cancel your WestJet flight with a Touriyo agent
WestJet's own number for the United States
1-888-937-8538Hours WestJet publishes: 24/7
Checked against the airline's own pages on 18 October 2026 路 all of WestJet's channels
Touriyo is an independent travel agency. We are not WestJet and we do not act on its behalf. The number on this page reaches Touriyo; WestJet's official channel is 1-888-937-8538 (source: www.westjet.com/en-ca/contact/phone, checked 18 October 2026).
Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what WestJet returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from WestJet or another agency, the agent explains the rules and points you to the channel that can cancel it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your booking reference and the name on the ticket.
- The agent reads the fare rules and tells you what WestJet returns: money, a credit or nothing, and by when.
- If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from WestJet or another agency, the agent explains the rules and tells you which channel can cancel it.
- Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What WestJet publishes about this
- Within 24 hours of booking: no cancellation fee if the flight is not departing within 24 hours (applies to UltraBasic too).
- After that, cancel more than 2 hours before departure; fees per direction per person.
- UltraBasic: no refund or future travel credit.
- Econo / Member Exclusive / Premium / Business: cancellation fee, remaining value to Travel Bank (not cash).
- Right after booking: No fee to change or cancel within 24 hours of booking, provided the flight is not departing within the next 24 hours; the fare difference still applies to changes. UltraBasic included ('not eligible for changes, cancellations or refunds' except within 24 hours of booking).
Checked against the airline's own pages on 18 October 2026
Contact WestJet directly
These are the numbers and pages WestJet publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines WestJet publishes for the United States
- Reservations and customer service
- 1-888-937-8538Toll-free 路 Hours WestJet publishes: 24/7Source: westjet.com
Online, on WestJet's own website
- Manage a booking
- https://www.westjet.com/en-ca/manage
- Online check-in
- https://www.westjet.com/en-ca/manage/check-in
- Contact page
- https://www.westjet.com/en-ca/contact-us
- Baggage rules and fees
- https://www.westjet.com/en-ca/flights/fees
- Group bookings
- https://www.westjet.com/en-ca/flights/groups
- Loyalty program
- https://www.westjet.com/en-ca/rewards
WestJet's lines in other countries (6)
Canada
- Reservations and customer service
- 1-888-937-8538Toll-free 路 Hours WestJet publishes: 24/7
- Holiday packages
- 1-877-737-7001Toll-free 路 Hours WestJet publishes: 6 a.m. to 10 p.m. MT, seven days a week
- Baggage
- 1-866-666-6224Toll-free
- Accessibility and special assistance
- 711 then 1-888-937-8538Toll-free
Colombia
- Reservations and customer service
- 01-800-519-0923Toll-free
Mexico
- Reservations and customer service
- 0800-461-0910Toll-free
Spain
- Reservations and customer service
- 800-098-452Toll-free
United Kingdom
- Reservations and customer service
- 0800-279-7072Toll-free
Lines WestJet publishes for all other countries
- Holiday packages
- +1-403-444-2586Hours WestJet publishes: 6 a.m. to 10 p.m. MT, seven days a week
- Baggage
- 1-403-444-2581
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other WestJet ticket: explain WestJet's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that WestJet or another agency issued: only the issuer can.
- Decide or speed up a refund: WestJet decides and pays it.
What WestJet publishes about tickets bought through an agency
Change/cancel page: if booked through a travel agent or third party (Expedia, Air Miles, corporate travel arrangers, another airline) 'contact the agent or provider directly'; vacation packages through the package provider. The 24-hour and travel-advisory flexible policies are stated for flights 'booked directly through WestJet'. A dedicated travel agent support line exists: 1-877-664-3205. Phone bookings carry a non-refundable contact-centre fee (UltraBasic CAD 35-42.30; Econo/EconoFlex 25-29.25).
Sources: westjet.com 路 checked on 18 October 2026
Questions people ask
Will I get my money back if I cancel a WestJet ticket?
It depends on the fare and on WestJet's rules. WestJet publishes: Within 24 hours of booking: no cancellation fee if the flight is not departing within 24 hours (applies to UltraBasic too). After that, cancel more than 2 hours before departure; fees per direction per person. A Touriyo agent reads your ticket's rules before anything is cancelled.
What does WestJet publish about cancelling right after booking?
No fee to change or cancel within 24 hours of booking, provided the flight is not departing within the next 24 hours; the fare difference still applies to changes. UltraBasic included ('not eligible for changes, cancellations or refunds' except within 24 hours of booking).
Can Touriyo cancel a ticket I bought directly from WestJet?
No. Only WestJet can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains WestJet's published rules, points you to the right channel and, if a new ticket works out better, can book it for you.
What does Touriyo charge to cancel?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.
Can I cancel directly with WestJet?
Yes, through WestJet's own channels listed on this page, at no agency cost.
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