Get help with your Volaris refund from a Touriyo agent
Volaris' own number for the United States
+1 855 VOLARIS (8652747)
Checked against the airline's own pages on 18 October 2026 路 all of Volaris' channels
Touriyo is an independent travel agency. We are not Volaris and we do not act on its behalf. The number on this page reaches Touriyo; Volaris' official channel is +1 855 VOLARIS (8652747) (source: cms.volaris.com/es/informacion-util/contacto, checked 18 October 2026).
A refund is Volaris' decision and Volaris' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Volaris' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Volaris' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Volaris and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Volaris decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Volaris publishes about this
- Zero/B谩sica: refundable only within the 24 h (domestic) / 7 days (international) window after purchase.
- Voucher electr贸nico: validity counts from the e-mail receipt, no extensions, non-transferable, not cumulative, one per booking with a single passenger, remaining balance paid by card; no name or itinerary changes on bookings paid with voucher.
Checked against the airline's own pages on 18 October 2026
Sources: https://cms.volaris.com/es/informacion-util/antes-de-tu-vuelo/cambia-tu-vuelo/, https://cms.volaris.com/es/informacion-util/opciones-de-pago/credito-electronico/, https://cms.volaris.com/es/informacion-util/viajes-en-grupo/
Contact Volaris directly
These are the numbers and pages Volaris publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Volaris publishes for the United States
- Reservations and customer service
- +1 855 VOLARIS (8652747)In Spanish and English 路 Toll-freeSource: cms.volaris.com
- Accessibility and special assistance
- TTY- +1 (855) 425-2002In English 路 Toll-freeSource: cms.volaris.com
Online, on Volaris' own website
- Manage a booking
- https://www.volaris.com
- Contact page
- https://cms.volaris.com/es/informacion-util/contacto/
- Chat
- https://m.me/viajavolaris
- Baggage rules and fees
- https://cms.volaris.com/es/informacion-util/politicas-de-equipaje/
- Group bookings
- https://cms.volaris.com/es/informacion-util/viajes-en-grupo/
- Loyalty program
- https://vclub.volaris.com/es-mx/y4/subscriptions/vclub
Volaris' lines in other countries (8)
Mexico
- Reservations and customer service
- +52 (55) 1102 8000In Spanish
- 55 5898 8599
- +52 55 6114 5083
Colombia
- Reservations and customer service
- +57 60 1744 3272In Spanish
Costa Rica
- Reservations and customer service
- +506 4000 0229In Spanish
El Salvador
- Reservations and customer service
- +503 2504 5540In Spanish
Guatemala
- Reservations and customer service
- +502 2301 3939In Spanish
Honduras
- Reservations and customer service
- +504 2263 0231In Spanish
Peru
- Reservations and customer service
- +5116449040In Spanish
Lines Volaris publishes for all other countries
- 55 5898 8599
- +52 55 6114 5083
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Volaris ticket: explain Volaris' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Volaris or another agency issued: only the issuer can.
- Decide or speed up a refund: Volaris decides and pays it.
What Volaris publishes about tickets bought through an agency
The groups page distinguishes agencies as well. No HTML statement found about servicing agency-issued tickets.
Sources: cms.volaris.com 路 checked on 18 October 2026
Questions people ask
Does Touriyo decide Volaris refunds?
No. Only Volaris decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Volaris' published rules and files the request for tickets Touriyo issued.
Which Volaris tickets are refundable?
Zero/B谩sica: refundable only within the 24 h (domestic) / 7 days (international) window after purchase. Checked against Volaris' own pages on 18 October 2026.
What happens to the value of a Volaris ticket that is not refunded in money?
Voucher electr贸nico: validity counts from the e-mail receipt, no extensions, non-transferable, not cumulative, one per booking with a single passenger, remaining balance paid by card; no name or itinerary changes on bookings paid with voucher. Checked against Volaris' own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
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