Cancel your Avianca flight with a Touriyo agent

• Only Flex and Business Flex fares are refundable before departure (fare value; taxes refunded per local law).
• Basic, Light, Classic and Business Classic are non-refundable: you may rebook paying the change fee, or request a refund of the unused taxes.
• No refunds after the flight in any fare except for operational events.
• Ticket issuance charges are not refundable and some countries apply an administrative refund fee.
• Right after booking: Flights to and from the United States (and San Juan, Puerto Rico): voluntary cancellation requests within 24 hours of ticket issuance, provided the scheduled departure is more than 7 days from the issue date. Applies to the ticket only, not to additional services bought separately (baggage, seat, meals).

Avianca states repeatedly that tickets bought through a travel agency must be handled with the agency: refunds ('Si compraste tu tiquete en una agencia de viajes, debes gestionar el reembolso directamente con ellos'), voluntary changes on Clic Air-operated flights ('Si hiciste tu reserva por medio de una agencia de viajes, deberás ponerte en contacto con ellos para solicitar el cambio'), name corrections ('comunícate con ellos directamente para hacer tu solicitud') and group itinerary changes ('Si compraste por agencia de viajes, debes gestionar los cambios directamente con ellos'). The Colombian retracto applies to purchases in online channels including 'agencias de viajes online'. Avianca publishes a dedicated 'Línea para agencias de viaje' in Colombia: +57 01 800 0183 098. Self-service re-accommodation for airline-caused disruptions is at https://booking.avianca.com/servicing/self-reaccommodation/retrieve.