Virgin Atlantic bookings: changes, cancellations and refunds with Touriyo

Changes are allowed only if the fare (Tariff) permits them; the change fee depends on the ticket type and is shown when you contact the airline or your agent, plus any fare difference (Conditions of Carriage 7.2). Direct bookings paid with money or Points + Money can be changed online in My Booking 24/7 (up to two passenger types); bookings with Virgin Points in full, group bookings, young people travelling alone and flex tickets must call the Customer Centre (0344 209 2722 in the UK). Promotional upgrades do not carry over and paid extras must be re-requested. Events beyond your control (with proof): rebooking to another date or destination without administration fee, paying only fare/tax differences (7.6). Virgin Atlantic Holidays changes carry an administration fee from at least GBP 50 per guest per change.

Refundability depends on the fare rules: refundable tickets are refunded in full if unused, or the unused portion if partly used, with no administration fee (10.1); some refundable tickets carry a cancellation fee notified at booking; non-refundable tickets get back taxes, government/airport fees and Government Scheme Costs (10.2), and the unused portion is refunded in full when EU261, US 14 CFR Part 260 or the conditions give a right to it, or if the passenger dies. Direct bookings: request a refund (or a refund quote) through the online form; refunds are paid within 14 working days (help centre) / within seven business days for card purchases and 20 for cash (customer service plan), to the original form of payment, possibly taking up to 10 weeks to show on the card. Agency or other-airline bookings: refunds through them. Website bookings can be cancelled without penalty within 24 hours if made a week or more before departure (call the Customer Centre, then apply for the refund).

Refundable tickets: Per fare; Economy Light / Classic / Delight, Premium and Upper Class tickets each have their own Tariff rules shown at booking. Refund may be refused after the validity period, when the ticket was used as proof of onward travel, when carriage was refused for conduct/documents, or for package holidays (10.3).

Customer service plan item 4: bookings made directly (Customer Service Centre or virginatlantic.com) may be held by phone at the quoted fare without payment for 24 hours, or a website booking cancelled within 24 hours without penalty, as long as the reservation is made one week or more before departure; website bookings must be cancelled by calling the Customer Service Centre and then applying for the refund within the 24-hour window.

Carry-on: All cabins: 1 hand bag max 23 x 36 x 56 cm, 10 kg in Economy Light/Classic/Delight and Premium; Upper Class up to 2 bags (12 kg for one, 16 kg combined for two). Plus 1 under-seat bag 40 x 30 x 15 cm in every cabin. From 23 March 2026 oversize hand bags may incur a GBP 65 charge and go in the hold.

Checked bags: Economy Light: no checked bag (buy one, 23 kg, 90 x 75 x 43 cm); Economy Classic and Delight: 1 x 23 kg (2 bags on UK/Ireland-Nigeria, UK/Ireland-Ghana, UK/Ireland-India, USA/Canada-India, USA/Canada-Lebanon and, for bookings before 15 April 2026, USA/Canada-Nigeria); Premium: 2 x 23 kg; Upper Class: 2 x 32 kg; Flying Club Silver/Gold: 1 extra 23 kg bag (also on Economy Light). Key West: 1 x 23 kg in all cabins. Up to 10 bags per flight.

Fees: Extra-bag prices are shown only in the baggage calculator (priced by origin region UK/US/Canada/Europe, GBP converted elsewhere); same price online at check-in (opens 24 h before, closes 70 min before) and at the airport.

The name on the booking, ticket and passport must be identical and any mistake must be corrected at least 2 hours before departure by contacting Virgin Atlantic or the agent that made the booking (CoC 7.1). Legal or official name changes (e.g. marriage certificate) are updated free with supporting documents; changing the name completely to transfer the booking is not allowed (new booking needed, except package holidays under the Package Travel Regulations with an admin fee). Requests must come from the lead passenger; through the Concierge chat for direct bookings; other airlines on the ticket may charge; Virgin Atlantic Holidays charges an admin fee for guest name amendments; no changes once travel has started.

CoC 6.5: flights must be taken in the booked sequence or the ticket may not be honoured and onward/return flights may be cancelled; changing the sequence may cost the fare difference plus a change fee. CoC 6.6: if you do not show up, Virgin Atlantic will rebook you on another of its flights on request, subject to fees; if you contact them within 2 hours of the scheduled departure your return or onward flights stay valid; if you do not, the ticket may be invalid and return/onward flights cancelled, and reinstating them costs any fare increase plus the change fee. Events beyond your control (with proof): next available flight in the same class free. Help centre: make your way to the airport or call 0344 209 2722; lack of documents or leaving too little time are not refundable reasons.

ten or more in Economy, or eight or more in Premium or Upper Class

Help centre: under Regulation (EC) 261/2004, delays of 3 h+ (1,500-3,000 km) or 4 h+ (others) bring food, drink and two calls/messages; 5 h+ lets you cancel and refund the unused ticket (and return home if the trip is pointless); overnight delays bring a hotel and transport. Cancellation: rebooking on the next available flight (including connections on the same ticket), later date, or another destination in the direct network, or a refund via the refunds form; compensation may be offered when the cancellation is within two weeks of departure or arrival is 3+ hours late, unless the cause is beyond the airline's control (political instability, severe weather, security risks, strikes). Involuntary denied boarding: compensation by distance (reduced 50% if re-routed within 1-4 hours), refund or re-routing, plus care. Package bookings and Delta/Air France/KLM bookings must be handled by the seller. The customer service plan also references the US tarmac delay rules and Israel law.

Virgin Atlantic sells these fare families, each with its own change, refund and baggage rules:

• Economy Light (no checked bag)
• Economy Classic
• Economy Delight
• Premium
• Upper Class

Virgin Atlantic's loyalty program is Flying Club (Virgin Points; tiers Red, Silver, Gold). Miles and status are managed with Virgin Atlantic, not with Touriyo.

Conditions of Carriage Revision 58 dated 17 August 2026 (new Article 6.6 no-show rules with the 2-hour contact window). Oversize hand-bag charge of GBP 65 from 23 March 2026. USA/Canada-Nigeria two-bag allowance withdrawn for bookings from 15 April 2026. Help articles updated June-September 2026.

• Virgin Atlantic CoC rev. 58 (17 August 2026): no-show rule, GBP 65 oversize hand-bag from 23 March 2026. Checked on 18 October 2026.

'If you booked through another airline or with a travel agent, you will need to contact them to check the cancellation and refund rules of your booking.' Name corrections and sequence changes go through the Authorised Agent that made the booking (CoC 7.1, 6.5c); refunds are made only on tickets issued by Virgin Atlantic or an Authorised Agent and authorised by them (10.4c); 'we can't amend third party bookings'; flights operated by Virgin Atlantic but booked with Delta, Air France or KLM are handled by those airlines; travel-agent group bookings via groupsalesuk@fly.virgin.com.