SKYhigh Dominicana bookings: changes, cancellations and refunds with Touriyo

FAQ: whether you can change or cancel depends on the fare conditions bought; to know them call the reservations centre 1-809-591-4412, go to an office or contact your travel agent. 'Los cambios son permitidos 24 horas antes de la salida de su vuelo' (changes allowed up to 24 hours before departure). Customer service plan: within the first 24 hours after the ticket is issued you may change without penalty, provided the departure date is at least 24 hours away; itinerary changes may carry a fare difference. Change fee amounts per fare are not published.

FAQ: '¿Puedo solicitar el reembolso o endosar mi boleto? No puedes, los boletos no son reembolsables.' Customer service plan: (1) during the first 24 hours after issue you may cancel and be refunded to the original form of payment, as long as the cancellation is made at least 24 hours before departure; (2) Sky High refunds when it cancels a flight (not when the passenger breached the contract, on government request, unforeseen circumstances or force majeure); refunds of eligible tickets within 20 business days of receiving the documentation, or 7 business days for tickets bought in the US with a credit card; the request needs the receipt (before the one-year expiry), a written explanation, name, passport image, address and phone; (3) if the delay/cancellation/diversion is caused by Sky High you get rebooking at no cost, lodging/transport/meals where applicable, or a refund of the remaining value if you choose not to fly; if it is force majeure you get a credit note for the remaining value instead. Contract 'Reembolsos': tickets are non-refundable; the only grounds are (a) the ticket is less than 24 hours from issue AND the departure date is more than 7 days away, or (b) Sky High cancels the flight for its own failure to operate as scheduled (not passenger breach, government request, unforeseen circumstances, force majeure, weather, strikes, border closures, WHO-declared pandemic); no refund when alternative transport accepted by the passenger is provided. Flight credits are valid one year from creation, non-refundable, non-transferable, non-endorsable, tied to a specific itinerary (a different route may add taxes and fare difference) and need supporting documents. NOTE the mismatch: the customer service plan says the 24-hour cancellation only requires departure at least 24 hours away, while the contract requires departure more than 7 days away.

Refundable tickets: Tickets non-refundable (FAQ) except: 24-hour post-purchase cancellation; airline-caused cancellation; passenger declines to fly after an airline-caused cancellation/diversion/significant delay (refund of remaining value). Receipt must be presented before expiry (one year after issue). Contract: refund only if <24 h from issue and departure >7 days away, or airline-caused cancellation; otherwise flight credit.

Credits and vouchers: Credit note ('nota de crédito') for the remaining ticket value and related optional fees when the passenger declines to fly after a force-majeure cancellation, diversion or significant delay (customer service plan). Non-refundable optional charges: sports equipment, TV, unaccompanied minor, seat. Contract: 'Crédito de Vuelo' valid one year from creation, non-refundable, non-transferable, non-endorsable, itinerary-specific.

SKYhigh Dominicana publishes conflicting information about cancelling right after booking on its own website, so neither version is repeated here. Compare the pages listed below, or ask SKYhigh Dominicana directly.

Carry-on: One personal item plus one carry-on of 7 kg (15 lb), max 42 linear inches / 118 cm (21 x 13 x 8 in, wheels excluded); oversize carry-on goes to the hold with excess charges; an extra carry-on presented at the gate costs USD 120.00 subject to space. Extras allowed: one coat, assistive devices, infant items (one car seat with a purchased seat, one stroller checked, one diaper bag).

SKYhigh Dominicana publishes conflicting information about its checked baggage allowance on its own website, so neither version is repeated here. Compare the pages listed below, or ask SKYhigh Dominicana directly.

Fees: Optional charges page (base fares, taxes not shown, may vary by date and destination): 2nd checked bag USD 60.00 + taxes (ex. GEO-HAV USD 140.00); 3rd USD 120.00 + taxes (GEO-HAV USD 280.00); 4th USD 180.00 + taxes; sports equipment (golf, archery, bowling, camping, tennis) USD 150.00 + taxes per direction, non-refundable; TV 29-55 in USD 80.00 + taxes; unaccompanied minor USD 100.00 + taxes; pet in cabin USD 100.00 + taxes per carrier per direction (max 3 pets per flight, dogs and cats up to 20 lb); emotional-support animal USD 100.00; seat selection USD 0.00-15.00 + taxes; wheelchair and assistance animal free. FAQ: additional pieces 'approximately between US$60.00 and US$180.00 depending on origin and/or destination'.

FAQ: tickets cannot be endorsed ('endosar') to another person; the airline recommends checking names, times, destinations and dates before paying. Contract: tickets 'no son reembolsables, transferibles, o endosables'; reservations are personal and non-transferable; on the passenger's death the ticket may be transferred to the legal heir with documentation. The contract has no spelling-correction clause.

FAQ: if you do not show up at the airport on the day of your flight without having changed the date, the ticket is automatically closed as 'No Show' and can neither be used nor refunded; tickets do not stay open, so change before departure. Be at the counter at least 3 hours before departure. The 24-hour cancellation right also requires cancelling at least 24 hours before departure 'para evitar cargos de NO SHOW'. Contract: a ticketed passenger who does not present at the counter before counter closing is classified 'No Show', which automatically cancels the itinerary and voids the ticket - only for that segment when the itinerary has several; a no-show for medical reasons, accidents or other justified circumstances may be kept open if the airline accepts the evidence. Reservation cancellations are accepted at least 48 hours before departure (agency, booker or passenger).

Groups from ten (10) passengers travelling on the same itinerary (flight date, origin and destination); quotes by email to grupos@skyhighdominicana.com or by calling 1-809-591-4412. Contract: ten (10) or more people on the same itinerary are a group under special policies; a group reservation cancelled within 24 hours of booking and a week or more before departure is refunded in full, including deposits.

Tickets are also sold 'a través de la agencia de viajes de su preferencia' and in authorised agencies; the FAQ says that to learn your fare conditions for changes/cancellations you may contact 'su agente de viajes'.