Get help with your SKYhigh Dominicana refund from a Touriyo agent

SKYhigh Dominicana's own number for the United States

Checked against the airline's own pages on 18 October 2026 · all of SKYhigh Dominicana's channels

Touriyo is an independent travel agency. We are not SKYhigh Dominicana and we do not act on its behalf. The number on this page reaches Touriyo; SKYhigh Dominicana's official channel is +1 (833) 957 0479 (source: skyhighdo.com/contactos, checked 18 October 2026).

A refund is SKYhigh Dominicana's decision and SKYhigh Dominicana's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against SKYhigh Dominicana's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks SKYhigh Dominicana's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from SKYhigh Dominicana and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
SKYhigh Dominicana decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What SKYhigh Dominicana publishes about this

Tickets non-refundable (FAQ) except: 24-hour post-purchase cancellation; airline-caused cancellation; passenger declines to fly after an airline-caused cancellation/diversion/significant delay (refund of remaining value).
Receipt must be presented before expiry (one year after issue).
Contract: refund only if <24 h from issue and departure >7 days away, or airline-caused cancellation; otherwise flight credit.
Credit note ('nota de crédito') for the remaining ticket value and related optional fees when the passenger declines to fly after a force-majeure cancellation, diversion or significant delay (customer service plan).
Non-refundable optional charges: sports equipment, TV, unaccompanied minor, seat.

Checked against the airline's own pages on 18 October 2026

Sources: https://skyhighdo.com/plan-de-servicio-al-cliente/, https://skyhighdo.com/contrato-de-transporte-skyhigh.pdf

Contact SKYhigh Dominicana directly

These are the numbers and pages SKYhigh Dominicana publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines SKYhigh Dominicana publishes for the United States

Reservations and customer service: +1 (833) 957 0479In Spanish and English · Toll-freeSource: skyhighdo.com
Sales or airport office: 1 305-502-2507In Spanish and EnglishSource: skyhighdo.com

Online, on SKYhigh Dominicana's own website

Contact page: https://skyhighdo.com/contactos/
Baggage rules and fees: https://skyhighdo.com/servicios-y-cargos-opcionales/
Group bookings: https://skyhighdo.com/preguntas-frecuentes/

SKYhigh Dominicana's lines in other countries (6)

Dominican Republic

Reservations and customer service: +1 (809) 591 4412In Spanish
Sales or airport office: +1 (849) 212-3894In Spanish
WhatsApp: +1 (809) 720-5623

Antigua & Barbuda

Sales or airport office: +1 268 463 7378In English and Spanish

Caribbean Netherlands

Sales or airport office: +599 700 1260

Cuba

Sales or airport office: +53 78333859In Spanish

Guadeloupe

Sales or airport office: +0690 58 59 58 / +0590 21 13 41In French and Spanish

Martinique

Sales or airport office: +596 696 370816In French and Spanish

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other SKYhigh Dominicana ticket: explain SKYhigh Dominicana's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that SKYhigh Dominicana or another agency issued: only the issuer can.
Decide or speed up a refund: SKYhigh Dominicana decides and pays it.

What SKYhigh Dominicana publishes about tickets bought through an agency

Tickets are also sold 'a través de la agencia de viajes de su preferencia' and in authorised agencies; the FAQ says that to learn your fare conditions for changes/cancellations you may contact 'su agente de viajes'.

Sources: skyhighdo.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide SKYhigh Dominicana refunds?

No. Only SKYhigh Dominicana decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under SKYhigh Dominicana's published rules and files the request for tickets Touriyo issued.

Which SKYhigh Dominicana tickets are refundable?

Tickets non-refundable (FAQ) except: 24-hour post-purchase cancellation; airline-caused cancellation; passenger declines to fly after an airline-caused cancellation/diversion/significant delay (refund of remaining value). Receipt must be presented before expiry (one year after issue). Checked against SKYhigh Dominicana's own pages on 18 October 2026.

What happens to the value of a SKYhigh Dominicana ticket that is not refunded in money?

Credit note ('nota de crédito') for the remaining ticket value and related optional fees when the passenger declines to fly after a force-majeure cancellation, diversion or significant delay (customer service plan). Non-refundable optional charges: sports equipment, TV, unaccompanied minor, seat. Checked against SKYhigh Dominicana's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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