Iberia bookings: changes, cancellations and refunds with Touriyo

Changes are made online in 'Gestiona tu reserva' with no management fee when the ticket was bought on iberia.com or the app, the change is for all passengers, the booking has fewer than 9 people, no segment has been flown, check-in has not been done and departure is more than 2 hours away; otherwise only by phone (a per-market service fee may apply: Colombia 'Gratuito', US 35 USD, Spain 35 EUR, Mexico 35 USD, UK 30 GBP). Whether a change is allowed and what it costs depends on the fare: in Economy, Básica, Óptima, Executive and Confort show 'Cambios: Con cargo' and only Flexible shows 'Permitidos'; Iberia does not publish the penalty amounts, they are shown per booking in Gestiona tu reserva. The 'Billete Flexible' extra gives one free change (date, time, origin and/or destination, paying only any fare difference) if done at least 15 days before departure. Changes are confirmed immediately with a new ticket. Tickets bought through an agency must be changed through the agency.

Refundability depends on the fare: in Economy, Básica and Óptima are 'Reembolsos: No permitido', Executive 'Con cargo', Confort and Flexible 'Permitido'. If the fare is non-refundable, Iberia refunds the airport taxes. Voluntary refunds are requested in 'Gestiona tu reserva' (same conditions as for changes) or by phone; refunds to the original payment method take up to 30 days depending on the bank; a refund voucher ('bono') is issued immediately. When Iberia cancels the flight or delays it more than 5 hours and the passenger chooses not to fly, the refund can be a voucher (immediate) or to the original payment method (about 7 business days to process, up to 30 days to appear). Management fees are not refundable unless the refund is due to a delay/cancellation or EU flexibility. Colombia-specific (RAC 3, as stated by Iberia): 'retracto' within 5 business days of purchase and at least 5 calendar days before travel, no deduction, for tickets originating in Colombia bought on iberia.com or the Colombian call centre; 'desistimiento' at least 24 hours before the flight with a retention of up to 10% of the fare (not on promotional or non-refundable fares), refund ordered within 30 days.

Refundable tickets: Economy: Confort and Flexible refundable; Executive refundable with charge; Básica/Óptima non-refundable (taxes refunded). Puente Aéreo: refund without penalty. Death of a first-degree relative: refund authorised with original death certificate (form). Online refund only if bought on iberia.com/app, all passengers, <9 pax, unused journey, no check-in, >2 h before departure.

Credits and vouchers: Refund voucher ('bono reembolso') issued immediately, usable on future Iberia purchases. 'Billete Flexible' extra: voucher for 80% of the amount on short/medium haul and 100% on long haul (includes flights, taxes, bags, seats), must be requested at least 15 days before departure, valid one year, not for Puente Aéreo or flight+hotel/car, one voucher code per booking; the voucher counts as a full and final refund and is not exchangeable for cash.

US site, 'Compromiso de servicio': bookings made on iberia.com, the app or the call centre can be refunded free of charge during the first 24 hours after purchase through Gestiona tu reserva; after 24 hours the fare conditions apply. Colombia site FAQ: a booking can be cancelled at no cost if requested within 24 hours after purchase (not for a same-day return flight) via Gestiona tu reserva, with the fare retention capped at 10% except promotional fares; plus the Colombian 'retracto' (5 business days) described above. Iberia does not cite the US DOT rule by name.

Carry-on: All fares: 1 cabin bag up to 10 kg, max 56 x 40 x 25 cm (overhead bin) + 1 personal item max 30 x 40 x 15 cm (under the seat). Business: 1 bag up to 14 kg, 2 bags up to 14 kg each on intercontinental flights. On full flights the 10 kg bag may be checked free; on Iberia Regional Air Nostrum it travels in the hold free.

Checked bags: Standard piece 23 kg (max 32 kg with overweight fee), 158 cm total. Economy Básica: checked bag paid; Óptima, Executive, Confort, Flexible: 1 piece included. Up to 9 bags can be bought (15 kg, 23 kg or 32 kg options). Tickets bought with Avios and Iberia Club elite tiers have exceptions.

Fees: Zone 'América, Asia y Catar' (applies Madrid-Bogotá), 23 kg first bag: online from 50 EUR/58 USD/43 GBP up to 135 EUR/158 USD/117 GBP; airport from 70 EUR/81 USD/61 GBP up to 164 EUR/191 USD/142 GBP; second bag online 50-230 EUR; 32 kg online 77-205 EUR. Overweight to/from America and Asia: 15 EUR per kilo in Turista and Turista Premium, free in Business. Prices are lowest at purchase and highest at check-in; extra bags are non-refundable.

Tickets are personal and non-transferable; the holder cannot be changed. Transcription errors can be corrected free of charge: up to 3 characters directly in Gestiona tu reserva (e.g. FernáMdez -> Fernández, Martín -> Martínez); adding/removing a first or middle name, changing to an official co-language name or reordering surnames must be requested through the booking offices. Only to match the official ID, never to transfer the ticket. Agency-issued tickets: request the correction from the agency.

'No presentarse a alguno de los segmentos de tu reserva puede constituir una modificación unilateral por tu parte del contrato de transporte.' Conditions of carriage, 'Uso secuencial de los trayectos': not using the first segment or using segments out of order counts as a change to the booking/ticket; unused coupons are considered used and paid, Iberia may apply a fixed penalty per the original fare conditions and may condition carriage on paying it; the rest of the booking is kept, and the passenger should go to the Iberia airport ticket office at least 3 hours before the flight they want to use. The conditions also ask passengers to cancel a seat they will not use to avoid 'la posible penalización por no cancelar a tiempo'.

10 personas o más en un mismo vuelo

Spain site 'Derechos del pasajero' reproduces Regulation (EC) 261/2004: applies to departures from EU airports and to arrivals into the EU on an EU carrier from a third country (unless care was given under that country's law), with check-in at least 45 minutes before departure if no time was given. Denied boarding compensation: 250 EUR (flights under 1,500 km), 400 EUR (intra-EU over 1,500 km and others 1,500-3,500 km), 600 EUR (the rest), reduced 50% if the alternative arrives within 2/3/4 hours; Iberia may offer an electronic voucher exchangeable for cash or an MCO of higher value. Cancellation: no compensation for extraordinary circumstances or when notified 14+ days ahead (or 7-14 days / under 7 days with the re-routing windows of the regulation); otherwise 125/250, 200/400, 300/600 EUR depending on distance and the delay of the alternative. Assistance: re-routing or refund within 7 days, meals, two calls/e-mails, hotel and transfers when needed. Claims: Iberia customer service; the Spanish enforcement body is AESA (www.seguridadaerea.gob.es), binding ADR after 1 month without answer; EU ODR platform also available. Colombia site: for transport under Colombian jurisdiction the RAC 3 rules apply (Aeronáutica Civil), including for the purposes of art. 1.b of Regulation 261/04.

Iberia sells these fare families, each with its own change, refund and baggage rules:

• Turista Básica
• Turista Óptima
• Turista Executive (short/medium haul, agencies)
• Turista Confort
• Turista Flexible
• Puente Aéreo (Madrid-Barcelona)

Iberia's loyalty program is Iberia Club (the renamed Iberia Plus; Avios + Puntos Elite; old URLs still say /iberiaplus/). Miles and status are managed with Iberia, not with Touriyo.

The 'Executive' Economy fare is 'Disponible en agencias autorizadas y próximamente en Iberia.com'.

• Iberia Plus → "Iberia Club". Checked on 18 October 2026.

Iberia repeats it on every page: 'Si compraste tu billete por medio de una agencia, contacta con ella para ayudarte a gestionar tu reserva.' Changes, refunds, name corrections, refunds for death/illness, the Colombian retracto and desistimiento and rebooking after a cancellation (if the passenger is not yet at the airport) must all go through the issuing agency, which then processes the request with Iberia. Online self-service in Gestiona tu reserva is only for tickets bought on iberia.com or the app. At the airport Iberia attends everyone at its counters regardless of channel.