Azul Linhas Aéreas bookings: changes, cancellations and refunds with Touriyo

Changes (date, time, origin and destination) are allowed up to 1 year after ticket issue, subject to the fare rules and fare difference. Free change or cancellation with full refund under the '24-hour rule' (Direito de Arrependimento): request within 24 hours of receiving the purchase receipt AND at least 7 days before departure. Otherwise the change fee of the fare applies, per segment and per passenger: Brazil domestic - regular fares R$ 450,00 via site/app or R$ 550,00 via call centre/airport; non-refundable fares (classes V, UU, X, W, OL, OO, Z) R$ 525,00 site/app or R$ 550,00 call centre/airport; tickets paid with points R$ 550,00 any channel. International (reference values at the 24 March 2026 exchange rate R$ 5,5062): to/from USA and Europe - Economy Azul R$ 1.375,00, Economy MaisAzul R$ 1.237,50, Economy Azul Super R$ 1.100,00, Business R$ 1.375,00; to/from South America any fare R$ 575,00. Flexible fares sold only through the call centre (class Y domestic, class C international) have no change or cancellation fees. Online changes apply to all passengers in the booking; changing only some passengers, or less than 2 hours before departure, must be done through the call centre (4003 1118 / 0800 887 1118).

Free cancellation with full refund within 24 hours of the purchase receipt if the flight is at least 7 days away. Otherwise the cancellation fee of the fare applies (same amounts as change fees; 'Tarifas não reembolsáveis' domestic classes V, UU, X, W, OL, OO and Z cannot be refunded after a no-show). Refund options: money back to the credit card (credited within up to 2 card statements from the confirmed cancellation) or 'Crédito Azul' - a credit linked to the passenger's CPF or Azul Fidelidade number, available within 72 hours, valid for 1 year (12 months) from the original purchase date, personal and non-transferable, which avoids the cash-refund fees. Tickets bought through agencies or partner sites must be changed or cancelled with the seller: 'A Azul não tem acesso para gerenciar reservas que não foram feitas em nossos canais diretos'.

Refundable tickets: Domestic: 'Tarifas Regulares' refundable with the fee; 'Tarifas não reembolsáveis' (classes V, UU, X, W, OL, OO, Z) refundable with fee before the flight, not refundable after no-show. International Economy Azul / MaisAzul / Azul Super / Business: refundable with the fee shown. Flexible fares (Y/C via call centre): refund penalty max 5% of the fare.

Credits and vouchers: Crédito Azul: available within 72 h, valid 12 months from the original booking purchase date, personal and non-transferable, usable for new Azul tickets and services.

All tickets (Brazilian 'Direito de Arrependimento' applied by Azul): change or cancellation without fees and with full refund when requested within 24 hours after receiving the purchase receipt and at least 7 days before the departure date.

Carry-on: Artigo pessoal: 45 x 35 x 20 cm, under the seat. Bagagem de mão: 55 x 35 x 25 cm, 10 kg.

Checked bags: Bagagem despachada: 80 x 50 x 28 cm, 23 kg per piece; up to 5 pieces of 23 kg per passenger in general (some routes less). Free checked bags by Azul Fidelidade level: Topázio 1 x 23 kg (Brazil, USA, Europe); Safira 2 x 23 kg (plus 1 in South America); Diamante and Diamante Unique 3 x 23 kg (plus 2 in South America). Which fares include a checked bag is shown in the fare rules at purchase.

Azul also offers 'Nome Social' (social name) registration.

No-show fee: Brazil domestic 'A partir de R$ 550,00' (regular fares), non-refundable fares 'Não reembolsável'; international to/from USA and Europe 'A partir de R$ 2.337,50'; to/from South America 'A partir de R$ 550,00'; class Y domestic flexible fares are exempt.

10 or more customers flying on the same segment (origin and destination); quote through the official form; fixed fares, extended deadline to provide names, payment conditions for organisers, companies and agencies.

Azul Linhas Aéreas sells these fare families, each with its own change, refund and baggage rules:

• Domestic Brazil: 'Tarifas Regulares' vs 'Tarifas não reembolsáveis' (booking classes V, UU, X, W, OL, OO, Z); flexible class Y via call centre
• International: Economy Azul, Economy MaisAzul, Economy Azul Super, Business; flexible class C via call centre

Azul Linhas Aéreas' loyalty program is Azul Fidelidade (levels Topázio, Safira, Diamante, Diamante Unique) and the paid Clube Azul. Miles and status are managed with Azul Linhas Aéreas, not with Touriyo.

International change/cancellation fee table calculated at the exchange rate of 24 March 2026 (R$ 5,5062). Issuance-fee rules: site/app purchases exempt; airport/stores R$ 130,00 or 10% of fare over R$ 1.500,00; call centre from R$ 130,00 domestic / R$ 350,00 international.

• Azul intl fee table at 24 March 2026 FX. Checked on 18 October 2026.

Explicit: 'Se você comprou sua passagem ou pacote de viagem por meio de uma agência ou site parceiro... Toda solicitação de alteração ou cancelamento deve ser feita diretamente com a empresa onde a compra foi realizada. A Azul não tem acesso para gerenciar reservas que não foram feitas em nossos canais diretos (site, app ou Central de Atendimento).' Azul also runs a 'Portal Agências' and offers group conditions to agencies.