Cancel your SWISS flight with a Touriyo agent

SWISS' own number for the United States

Checked against the airline's own pages on 18 October 2026 · all of SWISS' channels

Touriyo is an independent travel agency. We are not SWISS and we do not act on its behalf. The number on this page reaches Touriyo; SWISS' official channel is +18006453880 (source: www.swiss.com/us/en/customer-support/contact-us, checked 18 October 2026).

Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what SWISS returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from SWISS or another agency, the agent explains the rules and points you to the channel that can cancel it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your booking reference and the name on the ticket.
The agent reads the fare rules and tells you what SWISS returns: money, a credit or nothing, and by when.
If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from SWISS or another agency, the agent explains the rules and tells you which channel can cancel it.
Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What SWISS publishes about this

Bookings can be cancelled and refunded online under 'My bookings' (button 'Cancel/refund') up to 2 hours before departure.
The refund follows the fare conditions of the ticket (shown in the booking confirmation e-mail, item 'Fare conditions') and goes to the original payment method; an unused refundable ticket is refunded in full including taxes and fees, a partly used ticket pro rata.
If you cancel for selected passengers the booking is split.
Tickets bought on swiss.com or at a SWISS office are refunded automatically; tickets booked via a travel agency or another third-party portal: 'please get in touch with them'.
Right after booking: US Customer Service Plan: a reservation made on swiss.com, via the SWISS Service Center or at a SWISS Ticket Desk can be cancelled free of charge within 24 hours provided it is made one week or more before departure; such cancellations can only be done by the Service Center, a Ticket Desk or on swiss.com. A reservation made via the Service Center or a Ticket Desk can also be held at the quoted fare without payment for 24 hours (same one-week condition).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.swiss.com/us/en/customer-support/refunds, https://www.swiss.com/us/en/local-pages/baggage-&-other-fees

Contact SWISS directly

These are the numbers and pages SWISS publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines SWISS publishes for the United States

Reservations and customer service: +18006453880In English · Toll-freeSource: swiss.com
Reservations and customer service: +18558394499In English · Toll-freeSource: swiss.com
Reservations and customer service: +41435479919In EnglishSource: swiss.com
Loyalty program: +18005816400In English · Toll-freeSource: swiss.com

Online, on SWISS' own website

Manage a booking: https://www.swiss.com/us/en/book-and-manage/rebook/voluntary-rebooking
Online check-in: https://www.swiss.com/us/en/fly/check-in
Contact page: https://www.swiss.com/us/en/customer-support/contact-us
Chat: https://www.swiss.com/digitalassistant/deeplink?start=CONTACTCENTERDEFAULT&language=en
Refund requests: https://www.swiss.com/us/en/customer-support/refunds
Baggage rules and fees: https://www.swiss.com/us/en/prepare/baggage/hand-baggage
Group bookings: https://www.swiss.com/us/en/book-and-manage/corporate-customers/group-travel-and-charter/group-travel
Loyalty program: https://www.miles-and-more.com

SWISS' lines in other countries (4)

Switzerland

Reservations and customer service: +41848700700In English, German, French and Italian
Reservations and customer service: +41435479919In English
Loyalty program: +41445641012In English

Spain

Reservations and customer service: +34900031082In Spanish · Toll-free
Reservations and customer service: +41435479919In Spanish
Loyalty program: +34800000830In Spanish · Toll-free

United Kingdom

Reservations and customer service: +442076604037In English
Reservations and customer service: +41435479919In English
Loyalty program: +443719459737In English

India

Reservations and customer service: +18001025838In English · Toll-free
Reservations and customer service: +41435479919In English

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other SWISS ticket: explain SWISS' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that SWISS or another agency issued: only the issuer can.
Decide or speed up a refund: SWISS decides and pays it.

What SWISS publishes about tickets bought through an agency

SWISS states: tickets booked via a travel agency or any other third-party portal cannot be refunded by SWISS online - 'please get in touch with them'. Change FAQ: 'please do contact your travel agent or, if you have booked your ticket directly with SWISS, your local service center'. Change page: 'Most bookings made through a travel agency can be changed online. If you need additional assistance, please contact your travel agency or our service centre.' If an agency package (hotel, car) includes the flight, SWISS recommends changing through the agency; after a change on swiss.com the agency sees the new booking but not the new e-ticket, so later changes must be done through SWISS. A corporate travel policy may require changes through the company's agency. Group fares: SWISS group desk, not the agency path.

Sources: swiss.com · checked on 18 October 2026

Questions people ask

Will I get my money back if I cancel a SWISS ticket?

It depends on the fare and on SWISS' rules. SWISS publishes: Bookings can be cancelled and refunded online under 'My bookings' (button 'Cancel/refund') up to 2 hours before departure. The refund follows the fare conditions of the ticket (shown in the booking confirmation e-mail, item 'Fare conditions') and goes to the original payment method; an unused refundable ticket is refunded in full including taxes and fees, a partly used ticket pro rata. A Touriyo agent reads your ticket's rules before anything is cancelled.

What does SWISS publish about cancelling right after booking?

US Customer Service Plan: a reservation made on swiss.com, via the SWISS Service Center or at a SWISS Ticket Desk can be cancelled free of charge within 24 hours provided it is made one week or more before departure; such cancellations can only be done by the Service Center, a Ticket Desk or on swiss.com. A reservation made via the Service Center or a Ticket Desk can also be held at the quoted fare without payment for 24 hours (same one-week condition).

Can Touriyo cancel a ticket I bought directly from SWISS?

No. Only SWISS can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains SWISS' published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Touriyo charge to cancel?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.

Can I cancel directly with SWISS?

Yes, through SWISS' own channels listed on this page, at no agency cost.

Other help with SWISS

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