Get help with your Korean Air refund from a Touriyo agent

Korean Air's own number for the United States

1-800-438-5000Hours Korean Air publishes: Korean/English: 24/7; Japanese: 09:00-19:00 every day (Japan Standard Time); Chinese: 08:00-19:00 every day (Chinese Standard Time)

Checked against the airline's own pages on 18 October 2026 · all of Korean Air's channels

Touriyo is an independent travel agency. We are not Korean Air and we do not act on its behalf. The number on this page reaches Touriyo; Korean Air's official channel is 1-800-438-5000 (source: www.koreanair.com/contents/footer/customer-support/service-center?hl=en, checked 18 October 2026).

A refund is Korean Air's decision and Korean Air's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Korean Air's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Korean Air's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Korean Air and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Korean Air decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Korean Air publishes about this

Free of charge on First Class, Economy Flex Y, Premium Flex and Prestige Flex (J); fee applied on Saver, Standard, Plus and Flex B/M; combined fares use the stricter fare; award and group tickets have their own rules.
Korean Air takes refund requests on its own website (koreanair.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.koreanair.com/contents/booking/reservation-guide/change-and-refund/ticket-refund?hl=en

Contact Korean Air directly

These are the numbers and pages Korean Air publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Korean Air publishes for the United States

Reservations and customer service: 1-800-438-5000In Korean, English, Japanese and Chinese · Toll-free · Hours Korean Air publishes: Korean/English: 24/7; Japanese: 09:00-19:00 every day (Japan Standard Time); Chinese: 08:00-19:00 every day (Chinese Standard Time)Source: koreanair.com

Online, on Korean Air's own website

Manage a booking: https://www.koreanair.com/contents/booking/book-and-manage
Online check-in: https://www.koreanair.com/check-in
Contact page: https://www.koreanair.com/contents/footer/customer-support/service-center
Refund requests: https://www.koreanair.com/contents/booking/reservation-guide/change-and-refund/ticket-refund?hl=en
Baggage rules and fees: https://www.koreanair.com/contents/plan-your-travel/baggage/checked-baggage/free-baggage?hl=en
Loyalty program: https://oneskypass.koreanair.com/

Korean Air's lines in other countries (5)

South Korea

Reservations and customer service: 1588-2001In Korean, English, Japanese and Chinese · Hours Korean Air publishes: Domestic: Korean/English 07:00-19:00 every day; International: Korean 07:00-22:00 every day, English 24/7, Japanese 09:00-19:00 (JST), Chinese 08:00-19:00 (CST)

Spain

Reservations and customer service: 800-000-219In Korean, English and Spanish · Toll-free · Hours Korean Air publishes: Korean/English: 24/7; local language French/German/Italian/Spanish: 08:30-17:30 weekdays (Central European Time); Japanese 09:00-19:00 (JST); Chinese 08:00-19:00 (CST)

United Kingdom

Reservations and customer service: 0800-0265-883In Korean and English · Toll-free · Hours Korean Air publishes: Korean/English: 24/7; Japanese 09:00-19:00 (JST); Chinese 08:00-19:00 (CST)

India

Reservations and customer service: 000-80005-04473In Korean, English, Chinese and Japanese · Hours Korean Air publishes: Korean/English: 24 hours a day; Japanese: 09:00-19:00 every day (JST); Chinese: 08:00-19:00 every day (CST)
Reservations and customer service: 124-481-5588Hours Korean Air publishes: 09:30-17:30 on weekdays and Saturdays (India Standard Time), closed on Sundays and public holidays

Lines Korean Air publishes for all other countries

Reservations and customer service: 1-213-484-1900In Korean, English, Japanese and Chinese · Hours Korean Air publishes: Korean/English: 24/7; Japanese: 09:00-19:00 every day (JST); Chinese: 08:00-19:00 every day (CST)
Reservations and customer service: +33-1-5345-3177Hours Korean Air publishes: Korean/English: 24/7

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Korean Air ticket: explain Korean Air's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Korean Air or another agency issued: only the issuer can.
Decide or speed up a refund: Korean Air decides and pays it.

What Korean Air publishes about tickets bought through an agency

Refund page: 'To request a refund, contact your ticketing agency within 30 days of the ticket expiration date. If you purchased your ticket from another airline or a travel agency (not Korean Air), please contact them for assistance.' Agent-submitted refunds need ID of passenger and agent plus a power of attorney. Ticket service fee applies when a ticket is purchased or changed at a service center or airport/local branch. For Asiana tickets: until 16 Dec 2026 contact Asiana or the agency; from 17 Dec 2026 Korean Air or the agency.

Sources: koreanair.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Korean Air refunds?

No. Only Korean Air decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Korean Air's published rules and files the request for tickets Touriyo issued.

Which Korean Air tickets are refundable?

Free of charge on First Class, Economy Flex Y, Premium Flex and Prestige Flex (J); fee applied on Saver, Standard, Plus and Flex B/M; combined fares use the stricter fare; award and group tickets have their own rules. Checked against Korean Air's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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