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Talk to a Touriyo agent about your Japan Airlines booking

Japan Airlines' own number for the United States

1-800-525-3663Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidays

310-607-4160Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)

Checked against the airline's own pages on 18 October 2026 路 all of Japan Airlines' channels

Touriyo is an independent travel agency. We are not Japan Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Japan Airlines' official channel is 1-800-525-3663 (source: www.jal.co.jp/ar/en/information, checked 18 October 2026).

The number at the top of this page reaches Touriyo, an independent travel agency, not Japan Airlines. Japan Airlines' own channels are listed below. A Touriyo agent explains what Japan Airlines allows on your ticket and what each step costs before you pay; tickets Touriyo issued can be changed, cancelled and refunded through us.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

No Touriyo fee for this service. You pay only what the airline charges, quoted before you pay. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call the Touriyo number on this page. The agent answers as Touriyo, so you always know who you are talking to.
  2. Tell the agent what you need. They explain what Japan Airlines allows on your ticket and what Touriyo charges, if anything.
  3. Nothing is charged until you agree to a quoted total.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Japan Airlines publishes about this

  • Japan Airlines publishes its own phone lines for 6 countries, listed on this page with the hours it states.
  • Japan Airlines offers chat on its website.
  • Bookings made directly with Japan Airlines can be managed on its website.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.jal.co.jp/jp/en/information/inter/, https://www.jal.co.jp/ar/en/information/, https://www.jal.co.jp/fr/en/information/, https://www.jal.co.jp/au/en/information/

Contact Japan Airlines directly

These are the numbers and pages Japan Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Japan Airlines publishes for the United States

Reservations and customer service
1-800-525-3663In Japanese and English 路 Toll-free 路 Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidaysSource: jal.co.jp
Reservations and customer service
310-607-4160In Japanese and English 路 Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)Source: jal.co.jp
Accessibility and special assistance
1-800-525-2355Toll-freeSource: jal.co.jp

Online, on Japan Airlines' own website

Manage a booking
https://www.jal.co.jp/en-jp/my-booking.html
Contact page
https://www.jal.co.jp/jp/en/information/inter/
Chat
https://www.jal.co.jp/jp/en/help/chat/
Refund requests
https://www.jal.co.jp/jp/en/inter/change/refund/
Baggage rules and fees
https://www.jal.co.jp/jp/en/inter/baggage/checked/
Loyalty program
https://www.jal.co.jp/en-jp/mileage.html
Japan Airlines' lines in other countries (5)

Japan

Reservations and customer service
03-6733-3062In English 路 Hours Japan Airlines publishes: No.1 International: 8:00 AM to 7:00 PM daily; No.2 Domestic: 8:00 AM to 8:00 PM daily; No.3 JMB: Monday to Saturday 9:30 AM to 5:30 PM (closed Sundays, public holidays, New Year)

Mexico

Reservations and customer service
55-4172-0122In Japanese and English 路 Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)

Spain

Reservations and customer service
900-752-224In English

United Kingdom

Reservations and customer service
020-4600-3610In English

India

Reservations and customer service
000-800-040-4814In English 路 Toll-free 路 Hours Japan Airlines publishes: English: Daily 5:30-18:00 (Saturday/Sunday close at 15:30); Japanese: Daily 5:30-15:30; JAL Mileage Bank Mon.-Fri. 6:30-15:00 (closed Sat/Sun and Hong Kong public holidays)
Reservations and customer service
000-800-040-4801In Japanese 路 Toll-free 路 Hours Japan Airlines publishes: Reservations & Information daily 5:30-15:30; English service until 18:00 except Sat/Sun/holidays

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other Japan Airlines ticket: explain Japan Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that Japan Airlines or another agency issued: only the issuer can.
  • Decide or speed up a refund: Japan Airlines decides and pays it.

What Japan Airlines publishes about tickets bought through an agency

FAQ: 'For tickets purchased through travel agencies or other sources besides JAL, please contact the point of purchase directly' for changes; refunds of agency tickets are applied for with 'the travel agent where you purchased the ticket'; the 24-hour full refund for agency purchases must be requested from the agent. Online 'Rebook' only works for e-tickets purchased on JAL's own website with a credit card. JAL Contact Center changes of tickets bought elsewhere carry a Ticket Service Fee (USD 50 in the U.S.).

Sources: jal.co.jp 路 checked on 18 October 2026

Questions people ask

Is this number Japan Airlines?

No. It reaches Touriyo, an independent travel agency. Japan Airlines' own channels are listed on this page.

Why call Touriyo instead of Japan Airlines?

One Touriyo agent explains your options, compares a change with a new ticket, books another airline if that works out better and quotes one total before you pay. Calling Japan Airlines directly costs no agency fee.

When do Touriyo's agents answer?

Monday to Sunday, 8 am to 11 pm US Eastern Time.

Other help with Japan Airlines

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