Cancel your Japan Airlines flight with a Touriyo agent

Japan Airlines' own number for the United States

1-800-525-3663Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidays

310-607-4160Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)

Checked against the airline's own pages on 18 October 2026 · all of Japan Airlines' channels

Touriyo is an independent travel agency. We are not Japan Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Japan Airlines' official channel is 1-800-525-3663 (source: www.jal.co.jp/ar/en/information, checked 18 October 2026).

Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what Japan Airlines returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from Japan Airlines or another agency, the agent explains the rules and points you to the channel that can cancel it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your booking reference and the name on the ticket.
The agent reads the fare rules and tells you what Japan Airlines returns: money, a credit or nothing, and by when.
If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from Japan Airlines or another agency, the agent explains the rules and tells you which channel can cancel it.
Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Japan Airlines publishes about this

Applies to JAL international tickets and EMDs (numbers beginning 131).
Where to apply: the JAL website (Manage Bookings; online 'Refund form for International Tickets' if you cannot proceed), the JAL Contact Center for International Flights or city counter of the country of purchase ('refund at a country outside the country of purchase may not be possible due to currency restrictions'; tickets originating in India - the India contact centre), or the travel agent where you bought the ticket.
Application period: before travel - within one year and 30 days from ticket issue; after travel started - within one year and 30 days from the start date; on the website until 3 hours before the next flight departure.
Refundable amount: before travel, the paid fare minus the cancellation charge set in the fare rule plus refundable taxes/fees; after travel started, paid fare minus the fare of used segments plus unused refundable taxes; non-refundable fares return only unused refundable taxes; the Ticket Service Fee is not refundable.
Right after booking: Customer Service Plan full refund within 24 hours: only for tickets purchased on the JAL Americas website (revenue tickets; PayPal and award tickets follow a different procedure) and only if the reservation was made at least one week before departure; 'tickets purchased outside the Americas (both revenue and award tickets) are not eligible'; tickets bought through a travel agent - contact the agent.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.jal.co.jp/jp/en/inter/change/refund/, https://faq-jp.jal.co.jp/en/s/article/jdsp000000R0000001000010int

Contact Japan Airlines directly

These are the numbers and pages Japan Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Japan Airlines publishes for the United States

Reservations and customer service: 1-800-525-3663In Japanese and English · Toll-free · Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidaysSource: jal.co.jp
Reservations and customer service: 310-607-4160In Japanese and English · Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)Source: jal.co.jp
Accessibility and special assistance: 1-800-525-2355Toll-freeSource: jal.co.jp

Online, on Japan Airlines' own website

Manage a booking: https://www.jal.co.jp/en-jp/my-booking.html
Contact page: https://www.jal.co.jp/jp/en/information/inter/
Chat: https://www.jal.co.jp/jp/en/help/chat/
Refund requests: https://www.jal.co.jp/jp/en/inter/change/refund/
Baggage rules and fees: https://www.jal.co.jp/jp/en/inter/baggage/checked/
Loyalty program: https://www.jal.co.jp/en-jp/mileage.html

Japan Airlines' lines in other countries (5)

Japan

Reservations and customer service: 03-6733-3062In English · Hours Japan Airlines publishes: No.1 International: 8:00 AM to 7:00 PM daily; No.2 Domestic: 8:00 AM to 8:00 PM daily; No.3 JMB: Monday to Saturday 9:30 AM to 5:30 PM (closed Sundays, public holidays, New Year)

Mexico

Reservations and customer service: 55-4172-0122In Japanese and English · Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)

Spain

Reservations and customer service: 900-752-224In English

United Kingdom

Reservations and customer service: 020-4600-3610In English

India

Reservations and customer service: 000-800-040-4814In English · Toll-free · Hours Japan Airlines publishes: English: Daily 5:30-18:00 (Saturday/Sunday close at 15:30); Japanese: Daily 5:30-15:30; JAL Mileage Bank Mon.-Fri. 6:30-15:00 (closed Sat/Sun and Hong Kong public holidays)
Reservations and customer service: 000-800-040-4801In Japanese · Toll-free · Hours Japan Airlines publishes: Reservations & Information daily 5:30-15:30; English service until 18:00 except Sat/Sun/holidays

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Japan Airlines ticket: explain Japan Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Japan Airlines or another agency issued: only the issuer can.
Decide or speed up a refund: Japan Airlines decides and pays it.

What Japan Airlines publishes about tickets bought through an agency

FAQ: 'For tickets purchased through travel agencies or other sources besides JAL, please contact the point of purchase directly' for changes; refunds of agency tickets are applied for with 'the travel agent where you purchased the ticket'; the 24-hour full refund for agency purchases must be requested from the agent. Online 'Rebook' only works for e-tickets purchased on JAL's own website with a credit card. JAL Contact Center changes of tickets bought elsewhere carry a Ticket Service Fee (USD 50 in the U.S.).

Sources: jal.co.jp · checked on 18 October 2026

Questions people ask

Will I get my money back if I cancel a Japan Airlines ticket?

It depends on the fare and on Japan Airlines' rules. Japan Airlines publishes: Applies to JAL international tickets and EMDs (numbers beginning 131). Where to apply: the JAL website (Manage Bookings; online 'Refund form for International Tickets' if you cannot proceed), the JAL Contact Center for International Flights or city counter of the country of purchase ('refund at a country outside the country of purchase may not be possible due to currency restrictions'; tickets originating in India - the India contact centre), or the travel agent where you bought the ticket. A Touriyo agent reads your ticket's rules before anything is cancelled.

What does Japan Airlines publish about cancelling right after booking?

Customer Service Plan full refund within 24 hours: only for tickets purchased on the JAL Americas website (revenue tickets; PayPal and award tickets follow a different procedure) and only if the reservation was made at least one week before departure; 'tickets purchased outside the Americas (both revenue and award tickets) are not eligible'; tickets bought through a travel agent - contact the agent.

Can Touriyo cancel a ticket I bought directly from Japan Airlines?

No. Only Japan Airlines can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains Japan Airlines' published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Touriyo charge to cancel?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.

Can I cancel directly with Japan Airlines?

Yes, through Japan Airlines' own channels listed on this page, at no agency cost.

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