Add bags to your Japan Airlines booking with a Touriyo agent
Japan Airlines' own number for the United States
1-800-525-3663Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidays
310-607-4160Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)
Checked against the airline's own pages on 18 October 2026 路 all of Japan Airlines' channels
Touriyo is an independent travel agency. We are not Japan Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Japan Airlines' official channel is 1-800-525-3663 (source: www.jal.co.jp/ar/en/information, checked 18 October 2026).
Bag allowances and fees are set by Japan Airlines and depend on the route and the fare. Below is what Japan Airlines publishes, checked on 18 October 2026. If Touriyo issued your ticket, an agent adds the bags at Japan Airlines' price, with no Touriyo fee.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
No Touriyo fee for this service. You pay only what the airline charges, quoted before you pay. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your booking reference.
- The agent reads the bag allowance of your ticket and tells you Japan Airlines' published fee for extra bags.
- If Touriyo issued the ticket, the agent adds the bags at Japan Airlines' price and sends you the receipt. Otherwise the agent tells you where Japan Airlines sells bags for your booking.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Japan Airlines publishes about this
- Carry-on: Two items in total: one personal belonging (handbag, shopping bag; fits under the seat) plus one additional bag with length + width + height within 115 cm (W 55 x H 40 x D 25 cm / 22 x 16 x 10 in); combined weight of both items not more than 10 kg (22 lb).
- Checked bags: First and Business Class: 3 pieces up to 32 kg each. Premium Economy and Economy: 2 pieces up to 23 kg each.
- Fees: Excess baggage charges are published per route. Maximum checked bags per person = free allowance + 7 (First/Business max 10, Premium Economy/Economy max 9); each piece max 45 kg; charges payable in CAD in Canada and in USD (converted to local currency) outside Canada and Japan.
Checked against the airline's own pages on 18 October 2026
Contact Japan Airlines directly
These are the numbers and pages Japan Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Japan Airlines publishes for the United States
- Reservations and customer service
- 1-800-525-3663In Japanese and English 路 Toll-free 路 Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time), closed Sat., Sun. and U.S. holidaysSource: jal.co.jp
- Reservations and customer service
- 310-607-4160In Japanese and English 路 Hours Japan Airlines publishes: Daily 05:00-16:00 (U.S. Pacific Time)Source: jal.co.jp
- Accessibility and special assistance
- 1-800-525-2355Toll-freeSource: jal.co.jp
Online, on Japan Airlines' own website
- Manage a booking
- https://www.jal.co.jp/en-jp/my-booking.html
- Contact page
- https://www.jal.co.jp/jp/en/information/inter/
- Chat
- https://www.jal.co.jp/jp/en/help/chat/
- Refund requests
- https://www.jal.co.jp/jp/en/inter/change/refund/
- Baggage rules and fees
- https://www.jal.co.jp/jp/en/inter/baggage/checked/
- Loyalty program
- https://www.jal.co.jp/en-jp/mileage.html
Japan Airlines' lines in other countries (5)
Japan
- Reservations and customer service
- 03-6733-3062In English 路 Hours Japan Airlines publishes: No.1 International: 8:00 AM to 7:00 PM daily; No.2 Domestic: 8:00 AM to 8:00 PM daily; No.3 JMB: Monday to Saturday 9:30 AM to 5:30 PM (closed Sundays, public holidays, New Year)
Mexico
- Reservations and customer service
- 55-4172-0122In Japanese and English 路 Hours Japan Airlines publishes: Reservations & Information daily 05:00-16:00 (U.S. Pacific Time); JAL Mileage Bank Mon.-Fri. 09:00-16:00 (U.S. Pacific Time)
Spain
- Reservations and customer service
- 900-752-224In English
United Kingdom
- Reservations and customer service
- 020-4600-3610In English
India
- Reservations and customer service
- 000-800-040-4814In English 路 Toll-free 路 Hours Japan Airlines publishes: English: Daily 5:30-18:00 (Saturday/Sunday close at 15:30); Japanese: Daily 5:30-15:30; JAL Mileage Bank Mon.-Fri. 6:30-15:00 (closed Sat/Sun and Hong Kong public holidays)
- Reservations and customer service
- 000-800-040-4801In Japanese 路 Toll-free 路 Hours Japan Airlines publishes: Reservations & Information daily 5:30-15:30; English service until 18:00 except Sat/Sun/holidays
Checked against the airline's own pages on 18 October 2026
Questions people ask
How much carry-on can I take on Japan Airlines?
Two items in total: one personal belonging (handbag, shopping bag; fits under the seat) plus one additional bag with length + width + height within 115 cm (W 55 x H 40 x D 25 cm / 22 x 16 x 10 in); combined weight of both items not more than 10 kg (22 lb). Checked against Japan Airlines' own pages on 18 October 2026.
What is Japan Airlines' checked baggage allowance?
First and Business Class: 3 pieces up to 32 kg each. Premium Economy and Economy: 2 pieces up to 23 kg each. Checked against Japan Airlines' own pages on 18 October 2026.
What does Japan Airlines charge for bags?
Excess baggage charges are published per route. Maximum checked bags per person = free allowance + 7 (First/Business max 10, Premium Economy/Economy max 9); each piece max 45 kg; charges payable in CAD in Canada and in USD (converted to local currency) outside Canada and Japan. Checked against Japan Airlines' own pages on 18 October 2026.
Does Touriyo charge for adding a bag?
No. You pay Japan Airlines' baggage fee only.
Other help with Japan Airlines
- Japan Airlines: rules, channels and every service
- Change a flight
- Cancel a flight
- Refunds
- Talk to an agent
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