Get help with your American Airlines refund from a Touriyo agent

American Airlines' own number for the United States

800-433-7300Hours American Airlines publishes: 24 hours (CT)

800-633-3711Hours American Airlines publishes: 24 hours (CT)

Checked against the airline's own pages on 18 October 2026 · all of American Airlines' channels

Touriyo is an independent travel agency. We are not American Airlines and we do not act on its behalf. The number on this page reaches Touriyo; American Airlines' official channel is 800-433-7300 (source: www.aa.com/web/i18n/customer-service/contact-american/reservations-and-ticket-changes.html, checked 18 October 2026).

A refund is American Airlines' decision and American Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against American Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks American Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from American Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
American Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What American Airlines publishes about this

Refundable ticket: 'The full amount of the ticket if travel hasn't started; The value of the unused travel if the ticket is partially used.'
Refund to original credit card within 7 business days; other forms of payment within 20 days of receiving all paperwork.
'Refunds will be made only to the person who paid.'
Trip Credit (issued for canceled tickets etc.): valid until 11:59 p.m.
CT on the date listed; for Trip Credit issued on/after April 2, 2024, AAdvantage members get 12 months when cancelling on aa.com/app with their number in the reservation, non-members 6 months; redeemable on aa.com or via Reservations only, 'not redeemable through any other channels, including airport ticket counters or travel agencies'; can pay flights and online bags, not seats.
American Airlines takes refund requests on its own website (prefunds.aa.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.aa.com/web/i18n/customer-service/support/conditions-of-carriage.html, https://www.aa.com/web/i18n/customer-service/faqs/customer-service-faqs.html, https://www.aa.com/web/i18n/customer-service/support/optional-service-fees.html, https://www.aa.com/web/i18n/customer-service/payment-options/travel-credit.html, https://www.aa.com/web/i18n/customer-service/contact-american/receipts-and-refunds.html, https://prefunds.aa.com

Contact American Airlines directly

These are the numbers and pages American Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines American Airlines publishes for the United States

Reservations and customer service: 800-433-7300In English · Toll-free · Hours American Airlines publishes: 24 hours (CT)Source: aa.com
Reservations and customer service: 800-633-3711In Spanish · Toll-free · Hours American Airlines publishes: 24 hours (CT)Source: aa.com
Group bookings: 800-221-2255In English · Toll-freeSource: aa.com
Accessibility and special assistance: 800-433-7300 (dial 711 for National Relay Service)In English · Toll-freeSource: aa.com

Online, on American Airlines' own website

Manage a booking: https://www.aa.com/reservation/view/find-your-reservation
Online check-in: https://www.aa.com/reservation/flightCheckInViewReservationsAccess.do
Contact page: https://www.aa.com/web/i18n/customer-service/contact-american/reservations-and-ticket-changes.html
Chat: https://www.aa.com/web/i18n/customer-service/contact-american/american-customer-service.html
Refund requests: https://prefunds.aa.com
Baggage rules and fees: https://www.aa.com/web/i18n/travel-info/baggage/checked-baggage-policy.html
Group bookings: https://www.aa.com/web/i18n/customer-service/programs-products/group-meeting-travel.html
Loyalty program: https://www.aa.com/web/i18n/aadvantage-program/overview.html

American Airlines' lines in other countries (5)

Colombia

Reservations and customer service: Bogota: 601-580-3454In Spanish and English · Hours American Airlines publishes: 24 hours (local)
Reservations and customer service: Outside of Bogota: 01-800-751-1484In Spanish and English · Toll-free · Hours American Airlines publishes: 24 hours (local)

Mexico

Reservations and customer service: Mexico City: 55-5209-1400In Spanish and English · Hours American Airlines publishes: 24 hours (local)
Reservations and customer service: Toll free: 800-904-6000In Spanish and English · Toll-free · Hours American Airlines publishes: 24 hours (local)

Spain

Reservations and customer service: 912-158-999In English and Spanish · Hours American Airlines publishes: 24 hours

United Kingdom

Reservations and customer service: 0207-660-2300 or 0844-369-9899 (0,05 GBP / Minute plus phone company's access charges)In English · Hours American Airlines publishes: 24 hours

India

Reservations and customer service: 000-800-0501-944In English · Toll-free · Hours American Airlines publishes: 24 hours

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other American Airlines ticket: explain American Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that American Airlines or another agency issued: only the issuer can.
Decide or speed up a refund: American Airlines decides and pays it.

What American Airlines publishes about tickets bought through an agency

statements on aa.com: (1) Receipts & refunds page: 'If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. For tickets bought from a travel agent or on another website, contact them for help with a refund.' (2) Basic Economy page: 'You can change or cancel your ticket online if you booked directly through American... If you bought your ticket through a travel agency or another booking source, contact them about changes.' (3) Reservations FAQ: 'You will not pay an extra fee to change a reservation made by a travel agency or another website if you change it on aa.com. Once you make changes, any future changes will need to be made on aa.com or through American Reservations.' (4) Trip Credit terms: 'Trip Credit is not redeemable through any other channels, including airport ticket counters or travel agencies.' (5) Basic Economy post-24h cancellation credit only for trips 'booked in the U.S. directly through American'. (6) Customer service plan: 'If you booked with a travel agency, a team member will try to contact the agency if we don't have your phone number.'

Sources: aa.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide American Airlines refunds?

No. Only American Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under American Airlines' published rules and files the request for tickets Touriyo issued.

Which American Airlines tickets are refundable?

Refundable ticket: 'The full amount of the ticket if travel hasn't started; The value of the unused travel if the ticket is partially used.' Refund to original credit card within 7 business days; other forms of payment within 20 days of receiving all paperwork. Checked against American Airlines' own pages on 18 October 2026.

What happens to the value of an American Airlines ticket that is not refunded in money?

Trip Credit (issued for canceled tickets etc.): valid until 11:59 p.m. CT on the date listed; for Trip Credit issued on/after April 2, 2024, AAdvantage members get 12 months when cancelling on aa.com/app with their number in the reservation, non-members 6 months; redeemable on aa.com or via Reservations only, 'not redeemable through any other channels, including airport ticket counters or travel agencies'; can pay flights and online bags, not seats. Flight Credit (unused tickets): same passenger only, 'Travel must begin within 1 year of the original ticket issue date'; on aa.com only for flights within the U.S., PR and USVI. Checked against American Airlines' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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