Get help with your Air Canada refund from a Touriyo agent

Air Canada's own number for the United States

1-888-247-2262Hours Air Canada publishes: 24/7

Checked against the airline's own pages on 18 October 2026 · all of Air Canada's channels

Touriyo is an independent travel agency. We are not Air Canada and we do not act on its behalf. The number on this page reaches Touriyo; Air Canada's official channel is 1-888-247-2262 (source: www.aircanada.com/ca/en/aco/home/fly/customer-support.html, checked 18 October 2026).

A refund is Air Canada's decision and Air Canada's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Air Canada's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Air Canada's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Air Canada and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Air Canada decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Air Canada publishes about this

Comfort and Latitude (and Premium Economy / Business Latitude) refundable; Basic, Standard and Flex non-refundable after 24 h (credit may be offered for voluntary changes); taxes such as the Air Travellers Security Charge refundable within 24 months on refundable tickets if no Canadian departure occurred.
AC Wallet or future travel credit offered for voluntary cancellations of non-refundable fares; credit must be used by the person named on the original ticket (customer service plan).
Air Canada takes refund requests on its own website (aircanada.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.aircanada.com/ca/en/aco/home/fly/customer-support/cancellation-refund.html

Contact Air Canada directly

These are the numbers and pages Air Canada publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Air Canada publishes for the United States

Reservations and customer service: 1-888-247-2262Toll-free · Hours Air Canada publishes: 24/7Source: aircanada.com

Online, on Air Canada's own website

Manage a booking: https://www.aircanada.com/ca/en/aco/home/book/manage-bookings.html
Online check-in: https://www.aircanada.com/ca/en/aco/home/fly/check-in.html
Contact page: https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html
Refund requests: https://www.aircanada.com/ca/en/aco/home/fly/customer-support/cancellation-refund.html
Baggage rules and fees: https://www.aircanada.com/ca/en/aco/home/plan/baggage/checked.html
Group bookings: https://www.aircanada.com/ca/en/aco/home/book/travels/group-bookings.html
Loyalty program: https://www.aircanada.com/ca/en/aco/home/aeroplan.html

Air Canada's lines in other countries (1)

Canada

Reservations and customer service: 1-888-247-2262Toll-free · Hours Air Canada publishes: Toll free, 24/7, within Canada and the U.S.

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Air Canada ticket: explain Air Canada's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Air Canada or another agency issued: only the issuer can.
Decide or speed up a refund: Air Canada decides and pays it.

What Air Canada publishes about tickets bought through an agency

Support page: 'If you booked via an online travel agency such as Expedia, Priceline or Flight Centre, or with a real-life travel agent, please contact them directly; they use unique booking systems that we cannot access.' The 1-888-247-2262 line handles changes/cancellations on direct bookings only. Refund page: agency tickets 'please reach out to them directly'; Air Canada has never charged refund processing fees to customers or agencies - questions about agency fees go to the agency. Group travel is booked through 'your preferred service provider'.

Sources: aircanada.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Air Canada refunds?

No. Only Air Canada decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Air Canada's published rules and files the request for tickets Touriyo issued.

Which Air Canada tickets are refundable?

Comfort and Latitude (and Premium Economy / Business Latitude) refundable; Basic, Standard and Flex non-refundable after 24 h (credit may be offered for voluntary changes); taxes such as the Air Travellers Security Charge refundable within 24 months on refundable tickets if no Canadian departure occurred. Checked against Air Canada's own pages on 18 October 2026.

What happens to the value of an Air Canada ticket that is not refunded in money?

AC Wallet or future travel credit offered for voluntary cancellations of non-refundable fares; credit must be used by the person named on the original ticket (customer service plan). Checked against Air Canada's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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