Norwegian bookings: changes, cancellations and refunds with Touriyo

Fare rules by ticket type and issue date. LowFare and LowFare+ tickets issued from 27 January 2026: rebooking 70 GBP (or local equivalent) per passenger per change plus any price difference; tickets issued 22 May 2025 - 27 January 2026: 60 GBP per leg per person plus the difference. Date, time and the passenger name can be changed until check-in closes; departure/arrival airport and routing cannot be changed; if a flight is not used, no changes are possible to that flight or to later flights in the booking; a cheaper new fare is not refunded; upgrading to Flex keeps the original amount non-refundable. Flex: rebooking free (same ticket class or higher, fare difference payable). Some tickets can only be changed through the Contact Centre. Service charge of 30 GBP per person each way for bookings and changes made by phone or at the airport ticket office.

LowFare and LowFare+ are non-refundable except within the 24-hour grace period: full refund if cancelled within 24 hours of creating the booking and no later than 24 hours before departure (for bookings made before 28 April 2026 and created less than 24 hours before departure: within 4 hours of booking and no later than 4 hours before departure); the grace period excludes change fees, meals, card fees, service fees, SMS, donations and Time-To-Think. On non-refundable tickets unused government taxes and charges can be refunded via the tax-refund form. Flex is fully refundable and can be cancelled in My Travels (automatic refund if cancelled before departure); non-refundable extras are excluded. If a round trip's outbound is unused, a refund for it can be requested after travel per the fare rules. When Norwegian cancels a flight: free rebooking (including a later date) or a full refund of the unused ticket including onward and return flights; delays of 2 hours or more allow free rebooking and 5 hours or more a refund. Optional service charges are non-refundable and non-transferable.

Refundable tickets: Flex fully refundable (minus non-refundable services); LowFare/LowFare+ only in the 24-hour grace period or for taxes; airline cancellations and 5-hour delays refundable in full.

'Full refund within 24 hours of original booking creation, but not later than 24 hours before scheduled departure' on LowFare and LowFare+ (tickets issued from 27.01.2026); for bookings made before 28.04.2026 created less than 24 hours before departure, within 4 hours of booking and no later than 4 hours before departure. Excludes change fees, meals, card fee, service fee, SMS, donations and Time-To-Think.

Carry-on: LowFare: 1 small underseat cabin bag 30 x 40 x 20 cm, max 10 kg. LowFare+: underseat bag + 1 overhead cabin bag 55 x 40 x 23 cm, combined 10 kg. Flex: both bags, combined 15 kg. Everyone may add one airport shopping bag. LowFare customers can buy the overhead bag (includes Priority Boarding): 13.90 GBP domestic, 15.90-24.90 GBP international, per item per leg. Oversized hand baggage goes to the hold at the gate for a charge.

Checked bags: LowFare: no bags included; LowFare+: 1 x 23 kg; Flex: 2 x 23 kg. Each bag 2-32 kg and max 300 cm (L+W+H); total checked weight max 74 kg; limit of 2 checked bags plus 1 small checked bag; add bags up to 4 hours before departure online or by phone. Infants 5 kg plus car seat/stroller.

Fees: Before check-in: first checked bag 20 GBP domestic / 19-45 GBP international, second bag 29.90 GBP domestic / 28-46 GBP international (per item per flight, summed on connections); during/after check-in 40 GBP direct or 80 GBP connecting flights; small checked bag (55 x 40 x 23 cm, 10 kg) at the airport 25 GBP; excess over 23 kg 12 GBP per kilo per leg; connecting-flight charge 9 GBP per person per leg (18 EUR via London Gatwick); seat reservation on LowFare 9.90-46.90 GBP.

The name of the ticket holder can be changed until check-in closes, only before the first flight in the booking, and the change applies to all flights of that passenger in the booking. Fee: 70 GBP (or local equivalent) per passenger per change on LowFare/LowFare+ tickets issued from 27.01.2026 (60 GBP per ticket for tickets issued 22.05.2025-27.01.2026) and 70 GBP per ticket on Flex. Conditions of Carriage 3.3: bookings are not transferable unless the Fare Rules allow it; name, route and destination can be changed for the applicable charges and fare difference. Resident and large-family discounted tickets (Spain): name changes not permitted. No free minor-correction rule was found.

Fare rules: 'If you do not use your booked flight, no changes will be possible to that specific flight, nor to subsequent flights in the booking.' A round-trip passenger who only wants the inbound can apply for a refund of the unused outbound after travelling, per the fare rules (taxes only on non-refundable fares). Conditions of Carriage 8.1: Norwegian may cancel the booking if check-in deadlines are not met.

10 or more ('For +10 travel groups'); for groups of 10-15 Norwegian recommends individual bookings (max 9 people per booking) when price matters more than flexibility

'For all flights you will be entitled to assistance in line with EU Regulation 261/2004 - a common set of rules all European airlines follow. You will only be entitled to compensation if your flight is delayed by 3 hours or more [or cancelled] due to reasons within our control.' Delays: food, drink and calls while waiting (reasonable, no alcohol, keep receipts); overnight: accommodation and transport; delays of 2+ hours free rebooking, 5+ hours refund; missed connections on one booking rebooked with food and hotel if needed. Cancellations: free rebooking (any later date, same destination, incl. onward/return) or full refund. Claims for expenses or compensation are submitted online; Norwegian warns that third-party claim agents charge up to 50% commission.

Norwegian sells these fare families, each with its own change, refund and baggage rules:

• LowFare
• LowFare+
• Flex

Norwegian's loyalty program is Norwegian Reward (CashPoints; levels Member, Traveller, Bronze and above). Miles and status are managed with Norwegian, not with Touriyo.

New fare rules for tickets issued from 27 January 2026 (change and name fees 70 GBP; 24-hour grace period now limited to 24 hours before departure, with a 4-hour rule for bookings made before 28 April 2026). Hand-baggage weight limits 10 kg (LowFare/LowFare+) and 15 kg (Flex).

• Norwegian fare rules for tickets issued from 27 January 2026. Checked on 18 October 2026.

The help page separates travel agents ('Are you a travel agent? Please visit Norwegian Agent / Contact Agent Support'). Conditions of Carriage 11.1.2: 'If you have purchased your ticket through a third party, please make sure that they have transferred your contact details to us' so schedule changes reach you. Fare rules: 'Certain tickets cannot be changed online - you'll need to call our Contact Centre'; phone/airport changes carry the 30 GBP service charge. No explicit statement that agency tickets must be serviced by the agency was found.