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Cancel your Norwegian flight with a Touriyo agent

Norwegian does not publish a phone line for the United States.

Norwegian's own websitenorwegian.com

Checked against the airline's own pages on 18 October 2026 路 all of Norwegian's channels

Touriyo is an independent travel agency. We are not Norwegian and we do not act on its behalf. The number on this page reaches Touriyo.

Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what Norwegian returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from Norwegian or another agency, the agent explains the rules and points you to the channel that can cancel it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call with your booking reference and the name on the ticket.
  2. The agent reads the fare rules and tells you what Norwegian returns: money, a credit or nothing, and by when.
  3. If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from Norwegian or another agency, the agent explains the rules and tells you which channel can cancel it.
  4. Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Norwegian publishes about this

  • LowFare and LowFare+ are non-refundable except within the 24-hour grace period: full refund if cancelled within 24 hours of creating the booking and no later than 24 hours before departure (for bookings made before 28 April 2026 and created less than 24 hours before departure: within 4 hours of booking and no later than 4 hours before departure); the grace period excludes change fees, meals, card fees, service fees, SMS, donations and Time-To-Think.
  • On non-refundable tickets unused government taxes and charges can be refunded via the tax-refund form.
  • Flex is fully refundable and can be cancelled in My Travels (automatic refund if cancelled before departure); non-refundable extras are excluded.
  • If a round trip's outbound is unused, a refund for it can be requested after travel per the fare rules.
  • Right after booking: 'Full refund within 24 hours of original booking creation, but not later than 24 hours before scheduled departure' on LowFare and LowFare+ (tickets issued from 27.01.2026); for bookings made before 28.04.2026 created less than 24 hours before departure, within 4 hours of booking and no later than 4 hours before departure. Excludes change fees, meals, card fee, service fee, SMS, donations and Time-To-Think.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.norwegian.com/uk/booking/booking-information/fare-rules/lowfare/, https://www.norwegian.com/uk/booking/booking-information/fare-rules/flex/, https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/cancelled-flights/, https://www.norwegian.com/uk/booking/booking-information/optional-charges/

Contact Norwegian directly

These are the numbers and pages Norwegian publishes, copied exactly as the airline shows them. They are not Touriyo's.

Norwegian does not publish a phone line for the United States.

For the United States, Norwegian's own channel is the chat on its website: norwegian.com

Online, on Norwegian's own website

Manage a booking
https://www.norwegian.com/uk/my-travels/
Online check-in
https://www.norwegian.com/uk/travel-info/check-in-and-boarding/
Contact page
https://www.norwegian.com/uk/help-contact/
Baggage rules and fees
https://www.norwegian.com/uk/travel-info/baggage/hand-baggage/
Group bookings
https://www.norwegian.com/uk/booking/booking-information/group-bookings/
Loyalty program
https://www.norwegian.com/uk/reward/
Norwegian's lines in other countries (3)

Norway

Reservations and customer service
+47 21 49 00 15In English 路 Hours Norwegian publishes: Mon-Fri 08:00-20:00 CET; Sat-Sun 09:00-18:00 CET

United Kingdom

Reservations and customer service
+44 (0)330 828 0854In English 路 Hours Norwegian publishes: Mon-Fri from 08:00 to 20:00 CET; Sat-Sun from 09:00 to 18:00 CET

Lines Norwegian publishes for all other countries

Reservations and customer service
+47 21 49 00 15In English 路 Hours Norwegian publishes: Mon-Fri 08:00-20:00 CET; Sat-Sun 09:00-18:00 CET

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other Norwegian ticket: explain Norwegian's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that Norwegian or another agency issued: only the issuer can.
  • Decide or speed up a refund: Norwegian decides and pays it.

What Norwegian publishes about tickets bought through an agency

The help page separates travel agents ('Are you a travel agent? Please visit Norwegian Agent / Contact Agent Support'). Conditions of Carriage 11.1.2: 'If you have purchased your ticket through a third party, please make sure that they have transferred your contact details to us' so schedule changes reach you. Fare rules: 'Certain tickets cannot be changed online - you'll need to call our Contact Centre'; phone/airport changes carry the 30 GBP service charge. No explicit statement that agency tickets must be serviced by the agency was found.

Sources: norwegian.com 路 checked on 18 October 2026

Questions people ask

Will I get my money back if I cancel a Norwegian ticket?

It depends on the fare and on Norwegian's rules. Norwegian publishes: LowFare and LowFare+ are non-refundable except within the 24-hour grace period: full refund if cancelled within 24 hours of creating the booking and no later than 24 hours before departure (for bookings made before 28 April 2026 and created less than 24 hours before departure: within 4 hours of booking and no later than 4 hours before departure); the grace period excludes change fees, meals, card fees, service fees, SMS, donations and Time-To-Think. On non-refundable tickets unused government taxes and charges can be refunded via the tax-refund form. A Touriyo agent reads your ticket's rules before anything is cancelled.

What does Norwegian publish about cancelling right after booking?

'Full refund within 24 hours of original booking creation, but not later than 24 hours before scheduled departure' on LowFare and LowFare+ (tickets issued from 27.01.2026); for bookings made before 28.04.2026 created less than 24 hours before departure, within 4 hours of booking and no later than 4 hours before departure. Excludes change fees, meals, card fee, service fee, SMS, donations and Time-To-Think.

Can Touriyo cancel a ticket I bought directly from Norwegian?

No. Only Norwegian can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains Norwegian's published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Touriyo charge to cancel?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.

Can I cancel directly with Norwegian?

Yes, through Norwegian's own channels listed on this page, at no agency cost.

Other help with Norwegian

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