Get help with your Norwegian refund from a Touriyo agent

Norwegian does not publish a phone line for the United States.

Norwegian's own websitenorwegian.com

Checked against the airline's own pages on 18 October 2026 · all of Norwegian's channels

Touriyo is an independent travel agency. We are not Norwegian and we do not act on its behalf. The number on this page reaches Touriyo.

A refund is Norwegian's decision and Norwegian's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Norwegian's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Norwegian's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Norwegian and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Norwegian decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Norwegian publishes about this

Flex fully refundable (minus non-refundable services); LowFare/LowFare+ only in the 24-hour grace period or for taxes; airline cancellations and 5-hour delays refundable in full.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.norwegian.com/uk/booking/booking-information/fare-rules/lowfare/, https://www.norwegian.com/uk/booking/booking-information/fare-rules/flex/, https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/cancelled-flights/, https://www.norwegian.com/uk/booking/booking-information/optional-charges/

Contact Norwegian directly

These are the numbers and pages Norwegian publishes, copied exactly as the airline shows them. They are not Touriyo's.

Norwegian does not publish a phone line for the United States.

For the United States, Norwegian's own channel is the chat on its website: norwegian.com

Online, on Norwegian's own website

Manage a booking: https://www.norwegian.com/uk/my-travels/
Online check-in: https://www.norwegian.com/uk/travel-info/check-in-and-boarding/
Contact page: https://www.norwegian.com/uk/help-contact/
Baggage rules and fees: https://www.norwegian.com/uk/travel-info/baggage/hand-baggage/
Group bookings: https://www.norwegian.com/uk/booking/booking-information/group-bookings/
Loyalty program: https://www.norwegian.com/uk/reward/

Norwegian's lines in other countries (3)

Norway

Reservations and customer service: +47 21 49 00 15In English · Hours Norwegian publishes: Mon-Fri 08:00-20:00 CET; Sat-Sun 09:00-18:00 CET

United Kingdom

Reservations and customer service: +44 (0)330 828 0854In English · Hours Norwegian publishes: Mon-Fri from 08:00 to 20:00 CET; Sat-Sun from 09:00 to 18:00 CET

Lines Norwegian publishes for all other countries

Reservations and customer service: +47 21 49 00 15In English · Hours Norwegian publishes: Mon-Fri 08:00-20:00 CET; Sat-Sun 09:00-18:00 CET

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Norwegian ticket: explain Norwegian's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Norwegian or another agency issued: only the issuer can.
Decide or speed up a refund: Norwegian decides and pays it.

What Norwegian publishes about tickets bought through an agency

The help page separates travel agents ('Are you a travel agent? Please visit Norwegian Agent / Contact Agent Support'). Conditions of Carriage 11.1.2: 'If you have purchased your ticket through a third party, please make sure that they have transferred your contact details to us' so schedule changes reach you. Fare rules: 'Certain tickets cannot be changed online - you'll need to call our Contact Centre'; phone/airport changes carry the 30 GBP service charge. No explicit statement that agency tickets must be serviced by the agency was found.

Sources: norwegian.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Norwegian refunds?

No. Only Norwegian decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Norwegian's published rules and files the request for tickets Touriyo issued.

Which Norwegian tickets are refundable?

Flex fully refundable (minus non-refundable services); LowFare/LowFare+ only in the 24-hour grace period or for taxes; airline cancellations and 5-hour delays refundable in full. Checked against Norwegian's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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