British Airways bookings: changes, cancellations and refunds with Touriyo

Changes are made in Manage My Booking (if the booking allows it online) or by phone; what you can change and the fee depend on the fare rules of the ticket: 'Many fares are valid only for travel on the dates and for the flights shown on the ticket. You may not be able to change these at all or only if you pay us an extra fee to do so' (General Conditions of Carriage 3c6). BA does not publish a change-fee table; fees are shown in the fare rules at booking and in Manage My Booking. Changing the departure point (not using the first coupon) or reversing the direction can raise the fare. After an involuntary rebooking, further voluntary changes follow the fare rules. Tickets bought from a travel agent or another website must be changed through them.

Direct bookings can be cancelled for a full refund within 24 hours of booking (Manage My Booking for ba.com bookings, by phone for phone bookings), except flights departing within 24 hours, bookings without immediate payment and packages. After that, refunds follow the fare rules: voluntary refunds are the unused fare, carrier charges and taxes 'less any cancellation and reasonable service charge' (CoC 10c); on non-refundable tickets the taxes, fees and charges are refundable less a reasonable service charge (4b4). Involuntary refunds in full (10b) when BA cancels, makes a significant schedule change you do not accept, delays five hours or more, misses a stop or causes a missed connection. Consumers prevented from travelling by events beyond their control get a credit for the non-refundable part of a completely unused ticket (3e). Bereavement or terminal illness: dedicated line, full refund possible. EU/UK261 refunds within 7 days; agency bookings refunded through the agent.

Refundable tickets: Fare rules decide; Basic (hand-baggage only) fares exist in Euro Traveller and World Traveller. 24-hour full refund on direct bookings. Non-refundable tickets: taxes refundable less service charge. Credit for events beyond control (consumer, unused ticket, prompt notice with evidence; admin fee may be deducted). Lost ticket refunds after validity expiry with admin fee.

Credits and vouchers: Credit (3e) usable for future travel on BA by the passenger or anyone they choose; disruption care includes digital refreshment vouchers. Vouchers page: https://www.britishairways.com/content/information/incident/vouchers-refunds

UK FAQ: 'If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund' (not for flights departing within 24 hours, bookings without immediate payment, or packages). US Customer Commitment: direct bookings can be cancelled with a full refund without penalty up to 24 hours after booking, online or at 800-AIRWAYS, provided travel is one week or more from purchase; extended to 48 hours if the call centre was closed; not for travel within 24 hours.

Carry-on: Some calculator results show the handbag as 45 x 36 x 20 cm for certain cabins.

Checked bags: Basic fare: no checked bag. Economy (Euro Traveller / World Traveller Standard or Plus): 1 bag up to 23 kg, max 90 x 75 x 43 cm; Gold/Silver Club members 2 bags of 32 kg. Premium economy: 2 bags of 23 kg on most routes. Children and infants may add a pushchair, car seat, travel cot or back carrier free. Group travel standard allowance 23 kg per bag.

Fees: Extra, heavy and large bag charges are route-specific and shown only in the baggage calculator / Manage My Booking (online price per bag is lower than the airport price); no public table.

Spelling mistakes or a name that does not match the passport can be corrected by phone free of charge if all flights are BA-operated, paying only any difference in taxes, fees, carrier-imposed charges or fuel surcharges; proof of identity may be requested; multi-airline tickets need Customer Services. Updating Advance Passenger Information does not change the e-ticket. Flight-only tickets are non-transferable after the 24-hour window: to change the passenger you cancel and rebook at current prices. Agency-issued tickets: 'please contact them directly. We can't change tickets they've issued.' British Airways Holidays: a fee applies for a name change.

CoC 3c2: 'Your ticket is no longer valid if you do not use all the coupons in the sequence provided in the ticket'; 3c5: changing travel without agreement voids unused coupons until the revised fare is paid; 3c9: cancelling before the check-in deadline keeps return/onward reservations; 3c10: 'If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservations.'

Ten or more people travelling in any cabin; six or more in First (excluding infants under 2)

'Notification of Rights under UK/EC Regulation No 261/2004': applies to all departures from EU/UK airports and arrivals into the EU on an EU/UK carrier. Cancellation or 5-hour delay: re-routing or refund of unflown (and purposeless flown) sectors; return to origin; care (meals, two communications, hotel and transport) after 2/3/4 hours by distance. Compensation when delayed 3+ hours at destination or cancelled with under 14 days' notice for causes within BA's control (re-routing windows 13-7 days: -2h/+4h; under 7 days: -1h/+2h): EUR 250 / GBP 220 (1,500 km or less), EUR 400 / GBP 350 (1,500-3,500 km), EUR 600 / GBP 520 (others), halved if re-routed within 2/3/4 hours. Denied boarding: compensation, reimbursement or re-routing and assistance. Downgrade: 30% / 50% / 75% of the ticket price. Claims through Customer Relations / online claim form; disputes to CEDR within 12 months or the EU ODR platform. Israel Aviation Services Law also summarised.

British Airways sells these fare families, each with its own change, refund and baggage rules:

• Basic (hand baggage only, Euro Traveller and World Traveller)
• Standard / Plus (include a checked bag)
• Cabins: Euro Traveller, World Traveller, World Traveller Plus, Club Europe, Club World / Club Suite, First

British Airways' loyalty program is The British Airways Club (formerly the Executive Club; Avios and tier points). Miles and status are managed with British Airways, not with Touriyo.

The Executive Club has been renamed The British Airways Club. Name-change FAQ last updated 23 April 2024. WhatsApp (English only) listed as a contact channel.

• BA Executive Club → "The British Airways Club". Checked on 18 October 2026.

'If you booked through a travel agent, tour operator or website other than ba.com, please get in touch with them directly if you've got any queries.' Name corrections: 'We can't change tickets they've issued.' EU/UK261 refunds: 'If you booked through a travel agent or tour operator, please contact them directly to get a refund.' Disruption letters only for direct bookings. Group requests outside the UK go through an authorised BA ticketing agent. Group API details for agency bookings are submitted to the agent.