Air France bookings: changes, cancellations and refunds with Touriyo

Change your booking or flight options in My Bookings depending on the fare conditions of your ticket; the fare conditions (including change penalties) are shown in My Bookings or in the booking confirmation e-mail, not as a public table. US 'Fees & Paid Options' page: city ticket office USD 20 (USD 0 for full-flex reissues); airport ticket office USD 20-25 (EUR 15) change for AF/KL/DL tickets, USD 35-50 (EUR 30) date change or refund for agency tickets; offline reissue of a travel-agency ticket via an Air France ticket office or US phone bookings: USD 50 for non-full-flex fares, USD 0 for full-flex. Service fees are non-refundable. Conditions of Carriage art. 3.5: changes are subject to the fare conditions and the applicable service fees. The two US pages quote different figures for phone/agency channels (EUR 30 vs USD 50), so confirm the exact charge with Air France before quoting.

Cancel your booking and request a voucher or refund in My Bookings, depending on the fare conditions of your ticket (shown in My Bookings or in the confirmation e-mail). Non-refundable ticket: unused airport taxes can be refunded; carrier surcharges are not refunded; booking fees, service fees and payment fees are non-refundable (booking fees are refundable if Air France cancels the flight or it is more than 5 hours late and you decide not to travel). US-site service fees: refund on the website or at an airport kiosk: no fee for tickets bought from Air France; by phone or at an Air France agency: USD 22 for tickets bought from Air France. Tickets bought through a travel agency or third-party website: submit the refund request directly to that agency or site; Conditions of Carriage art. 14.3: refund requests go to the issuer of the ticket (the carrier or the accredited agent). If there are difficulties, the Air France customer service team is available. Online form (refunds.klm.com/AirfranceRPS) for partial-passenger refunds, visa denial, denied boarding, downgrade, a second seat bought for a seat-belt extension, a paid service not provided, or death. US market: refunds follow US DOT rules; credit-card purchases are refunded within seven business days and debit-card, cash or check purchases within twenty calendar days, with no processing fee retained on refunds that are due; refund requests are made in 'My Bookings' or 'Contact us'; refunds of tickets bought from a travel agent are referred back to the agency when the agent is the merchant of record; a travel credit offered for public-health restitution is valid for 5 years and transferable.

Refundable tickets: Per fare conditions in My Bookings (not public). Conditions of Carriage art. 14: non-refundable ticket = unused airport taxes only; carrier surcharges not refunded; booking, service and payment fees not refunded; refund requests to the ticket issuer; refund may be refused after validity expiry, for stolen/forged tickets, or refused carriage (art. 14.4).

Credits and vouchers: The refund request flow offers 'a voucher or a refund'.

US market only: the US 'Air France Customer Commitment' page says 'Customer First Program: Ticket refund within 24 hours of purchase. For flights to or from the USA only: if you booked a flight on www.airfrance.us, you can request a refund no later than 24 hours after completing your booking (together with any paid option purchased at that time).'

Carry-on: Always 1 small bag (40 x 30 x 15 cm, under the seat). Economy: 0 to 1 hand baggage depending on the fare (Basic fare: none included; buy the Hand Baggage option up to 4 h before departure; Flying Blue Gold and above free) - hand baggage max 55 x 35 x 25 cm; total with the small bag max 12 kg. Premium: 2 hand baggage + small bag, 12 kg. Business and La Premiere: 2 hand baggage + small bag, 18 kg. From the US, TSA limits to 1 hand baggage + 1 small bag. In full flights hand baggage may be checked free.

Checked bags: US-site 'Fees & Paid Options' table, basic allowance per passenger with a seat: La Premiere 3 pieces of 32 kg; Business 2 x 32 kg; Premium 2 x 23 kg; Economy 0 pieces or 1 piece of 23 kg depending on the fare (some routes allow a 2nd 23 kg piece). Max 158 cm (height + length + width). Baby without a seat: 10 kg + a collapsible stroller.

Fees: US-site table (USD): 2nd checked piece when the allowance is 1: 55 (short-haul and intra-Caribbean), 55 (medium-haul and DOM), 75 (USA-Europe), 100 (other long-haul); each further piece: 200 / 200 / 285 / 200; heavy bag over 23 kg and under 32 kg: 55 / 55 / 75 / 100. 20% discount when bought online; heavy bags only at the airport; no more than 10 pieces. 'MiNi' fares on some intra-European routes: bags from about USD 20 (EUR 15) online and about USD 40 (EUR 30) at the airport.

The Conditions of Carriage (art. 3.1) say carriage is provided only to the passenger named on the ticket and a ticket may not be transferred. Group bookings: no fee for passenger name changes until tickets are issued. KLM's own name-correction page covers tickets booked with KLM for KLM, Air France or Delta flights (see kl.json).

Conditions of Carriage, Article 3 (ticket-use conditions, before clause 3.5): except in force majeure, non-compliant use (for example not using the first coupon, or using coupons out of order) leads to an extra fixed fee payable at check-in for the next coupon (from 30 hours before departure): within Europe EUR 150 Economy / EUR 300 Business; intercontinental EUR 500 Economy and Premium / EUR 1,500 Business and La Premiere (or local-currency equivalent). The fee does not apply if the passenger bought and used a new ticket on the same route within 24 hours after the departure of the flight of the unused coupon.

Group = 10 or more passengers (children under 2 on a lap are not counted). On the US site a quote is requested through partner Delta Air Lines. Group fares are based on a Standard fare including at least 1 checked piece of 23 kg in Economy; no fee for passenger name changes until tickets are issued; can be booked up to 11 months ahead with payment in installments; one adult may travel with up to 12 minors; seats assigned free 8 days before departure.

Air France (US site, 'Passengers rights', updated September 2024; Regulation 261/2004): delay of 2 h or more at departure: meals, hotel if needed (with transport), phone card or two calls/e-mails; delay of at least 5 h and you do not wish to travel: refund of unused segments and return to origin if applicable. Compensation if you reach the final destination 3 h or more late, or the flight is cancelled with less than 2 weeks' notice (with the usual re-routing exceptions), or you are denied boarding: choose a non-refundable transportation credit voucher of EUR 350 (up to 1,500 km), EUR 500 (within the EU over 1,500 km and other flights 1,500-3,500 km) or EUR 800 (all other flights), or cash compensation of EUR 250 / EUR 400 / EUR 600. Amounts may be reduced by 50% if the alternative flight arrives within 2 h (A), 3 h (B) or 4 h (C) of the original arrival (for delays: 50% reduction for flights of 3,500 km and more landing 3-4 h late). None for extraordinary circumstances. Compensation cannot be paid at the airport for delays or cancellations (contact customer service); it is issued at the airport for denied boarding. Downgrading: reimbursement of 30% / 50% / 75% of the segment price. Claims go to the carrier that operated the flight.

Air France sells these fare families, each with its own change, refund and baggage rules:

• Basic (hand baggage not included)
• other fares incl. full-flex fares
• Premium cabin
• Business
• La Premiere
• MiNi fares (some intra-European routes)

Air France's loyalty program is Flying Blue. Miles and status are managed with Air France, not with Touriyo.

Passenger-rights page marked 'Updated in September 2024'. On 18-oct-2026 every Air France contact page carries a banner 'Situation in the Near and Middle East', and the MX, UK, US and FR pages carry 'Need to submit, update, or track a claim?... Due to high demand, our response time may be longer than usual.'

Air France states: tickets bought through a travel agency or third-party website cannot be refunded by Air France online or by phone - 'your refund request must be submitted directly to the agency or website where you originally purchased your ticket'; 'If you purchased your ticket through a travel agency, please contact them first. In the event of any difficulties, our customer service team remains at your disposal.'. Conditions of Carriage art. 14.3: refund requests go to the issuer of the ticket (carrier or accredited agent). The refund topic on every market page: 'If you would like to request a refund for a ticket or an option purchased via a travel agency or another airline, please contact them first. They have all the information necessary to process your refund.' Air France can reissue an agency-issued ticket at an Air France ticket office or by US phone bookings for a fee (USD 50 for non-full-flex, 0 for full-flex; USD 35 service fee at an Air France agency); travel agencies apply their own fees for changes, refunds and booking.