Get help with your Air France refund from a Touriyo agent

• Per fare conditions in My Bookings (not public).
• Conditions of Carriage art. 14: non-refundable ticket = unused airport taxes only; carrier surcharges not refunded; booking, service and payment fees not refunded; refund requests to the ticket issuer; refund may be refused after validity expiry, for stolen/forged tickets, or refused carriage (art.
• 14.4).
• The refund request flow offers 'a voucher or a refund'.
• Air France takes refund requests on its own website (wwws.airfrance.us).

Air France states: tickets bought through a travel agency or third-party website cannot be refunded by Air France online or by phone - 'your refund request must be submitted directly to the agency or website where you originally purchased your ticket'; 'If you purchased your ticket through a travel agency, please contact them first. In the event of any difficulties, our customer service team remains at your disposal.'. Conditions of Carriage art. 14.3: refund requests go to the issuer of the ticket (carrier or accredited agent). The refund topic on every market page: 'If you would like to request a refund for a ticket or an option purchased via a travel agency or another airline, please contact them first. They have all the information necessary to process your refund.' Air France can reissue an agency-issued ticket at an Air France ticket office or by US phone bookings for a fee (USD 50 for non-full-flex, 0 for full-flex; USD 35 service fee at an Air France agency); travel agencies apply their own fees for changes, refunds and booking.