Cancel your Air France flight with a Touriyo agent

• Cancel your booking and request a voucher or refund in My Bookings, depending on the fare conditions of your ticket (shown in My Bookings or in the confirmation e-mail).
• Non-refundable ticket: unused airport taxes can be refunded; carrier surcharges are not refunded; booking fees, service fees and payment fees are non-refundable (booking fees are refundable if Air France cancels the flight or it is more than 5 hours late and you decide not to travel).
• US-site service fees: refund on the website or at an airport kiosk: no fee for tickets bought from Air France; by phone or at an Air France agency: USD 22 for tickets bought from Air France.
• Tickets bought through a travel agency or third-party website: submit the refund request directly to that agency or site; Conditions of Carriage art.
• Right after booking: US market only: the US 'Air France Customer Commitment' page says 'Customer First Program: Ticket refund within 24 hours of purchase. For flights to or from the USA only: if you booked a flight on www.airfrance.us, you can request a refund no later than 24 hours after completing your booking (together with any paid option purchased at that time).'

Air France states: tickets bought through a travel agency or third-party website cannot be refunded by Air France online or by phone - 'your refund request must be submitted directly to the agency or website where you originally purchased your ticket'; 'If you purchased your ticket through a travel agency, please contact them first. In the event of any difficulties, our customer service team remains at your disposal.'. Conditions of Carriage art. 14.3: refund requests go to the issuer of the ticket (carrier or accredited agent). The refund topic on every market page: 'If you would like to request a refund for a ticket or an option purchased via a travel agency or another airline, please contact them first. They have all the information necessary to process your refund.' Air France can reissue an agency-issued ticket at an Air France ticket office or by US phone bookings for a fee (USD 50 for non-full-flex, 0 for full-flex; USD 35 service fee at an Air France agency); travel agencies apply their own fees for changes, refunds and booking.