Get help with your United Airlines refund from a Touriyo agent

• Refundable (and Economy Plus/premium flexible) tickets: refund to original form of payment on request via My Trips or the refund form (https://www.united.com/en/us/refunds); credit card within 7 business days, other forms within 20 business days.
• 'Refunds are subject to final approval by our refund team.'
• Lost paper ticket: $150 processing fee, up to 90 days.
• Two credit types: Future flight credit (issued on cancellation or downgrade to cheaper flight; usable for United, United Express and partner-operated flights bought on united.com/app and some extras like Economy Plus at booking; normally non-transferable; 'travel by' date, in most cases one year from issue) and Travel certificate / electronic travel certificate (compensation; 'book by' date one year; can be used for anyone; not transferable by sale).
• 'What if I have a travel credit issued for a flight originally booked through a travel agency?
• United Airlines takes refund requests on its own website (united.com).

You may be able to change your flight with United if you made your reservation with a travel agent or another third party. However, there may be a fee in addition to the applicable change fee. We recommend checking with the third party first.' Refund policy: 'If you purchased your ticket through a travel agency, your refund will be issued to the form of payment the agency used when booking your ticket. You will receive your refund directly from the travel agency. Please contact them with any questions about your refund.' Travel credits: 'What if I have a travel credit issued for a flight originally booked through a travel agency? You can still use your credit, but you'll need to do it through the travel agency you used to book the original flight.' 24-hour policy applies when 'booking it directly with United'.