Change your Southwest Airlines flight with a Touriyo agent
Southwest Airlines publishes phone lines for specific services in the United States, listed below with all its channels. Its general channel is its website:
Southwest Airlines' own websitesupport.southwest.com
Checked against the airline's own pages on 18 October 2026 路 all of Southwest Airlines' channels
Touriyo is an independent travel agency. We are not Southwest Airlines and we do not act on its behalf. The number on this page reaches Touriyo.
If Touriyo issued your ticket, an agent reads its fare rules, quotes what Southwest Airlines charges plus Touriyo's fee in one total and changes it once you agree. If you bought it from Southwest Airlines or another agency, only they can change that ticket: the agent explains Southwest Airlines' published rules, points you to the right channel and can book a new ticket if that works out better.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call the number on this page with your booking reference and the name on the ticket.
- If Touriyo issued your ticket, the agent reads its fare rules, tells you what Southwest Airlines charges for the change and quotes one total with Touriyo's fee.
- If you bought the ticket from Southwest Airlines or another agency, the agent explains Southwest Airlines' published rules, tells you which channel can change it and compares the change with a new ticket, which we can book if it costs less.
- Nothing is charged until you agree to a quoted total. Touriyo's fee is charged only when the change or the new ticket is confirmed.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Southwest Airlines publishes about this
- Choice / Choice Preferred / Choice Extra, all: USD 0 (fare difference applies)
- Basic, all: changes not allowed; must upgrade the fare to Choice or above (fare difference)
- Choice and above, same-day change / standby: USD 0 (taxes and fees may apply)
- Right after booking: Refund policy article: 'If you cancel your reservation within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit or Transferable Flight Credit (depending on the type of fare) to buy a future Southwest flight.'
Checked against the airline's own pages on 18 October 2026
Sources: https://support.southwest.com/helpcenter/s/article/changing-cancelling-flights, https://www.southwest.com/airfare-types-benefits/, https://support.southwest.com/helpcenter/s/article/Can-I-change-my-flight-if-I-booked-through-a-travel-agency, https://support.southwest.com/helpcenter/s/article/refund-policy
Contact Southwest Airlines directly
These are the numbers and pages Southwest Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Southwest Airlines publishes for the United States
- Group bookings
- 1-800-433-5368In English 路 Toll-free 路 Hours Southwest Airlines publishes: Monday to Friday, 5 a.m. to midnight CTSource: southwest.com
Online, on Southwest Airlines' own website
- Manage a booking
- https://www.southwest.com/air/manage-reservation/
- Online check-in
- https://www.southwest.com/air/check-in/
- Contact page
- https://support.southwest.com/helpcenter/s/contact-us
- Refund requests
- https://support.southwest.com/helpcenter/s/article/refund-policy
- Baggage rules and fees
- https://www.southwest.com/html/customer-service/travel-fees.html
- Group bookings
- https://www.southwest.com/corporate-travel/meetings-and-groups/
- Loyalty program
- https://www.southwest.com/rapidrewards/
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Southwest Airlines ticket: explain Southwest Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Southwest Airlines or another agency issued: only the issuer can.
- Decide or speed up a refund: Southwest Airlines decides and pays it.
What Southwest Airlines publishes about tickets bought through an agency
Help article: 'Can I change my flight if I booked through a travel agency? If your flight was booked through a travel agency, it can only be changed online on the day of the flight. If you need to change it at any other time, please call your TMC/Travel Agency or a Southwest Airlines Customer Representative for help.' Delays page: 'Southwest Groups travel reservations: contact Group Travel Services for options.'
Sources: southwest.com 路 checked on 18 October 2026
Questions people ask
Can Touriyo change a ticket I bought directly from Southwest Airlines?
No. Only Southwest Airlines can change a ticket it issued, and only the issuing agency can change one bought from an agency. A Touriyo agent explains Southwest Airlines' published rules, points you to the right channel and, if a new ticket works out better, can book it for you.
What does Southwest Airlines charge to change a ticket?
It depends on the fare. Southwest Airlines publishes: Choice / Choice Preferred / Choice Extra, all: USD 0 (fare difference applies); Basic, all: changes not allowed; must upgrade the fare to Choice or above (fare difference); Choice and above, same-day change / standby: USD 0 (taxes and fees may apply). Checked against Southwest Airlines' own pages on 18 October 2026.
What does Touriyo charge to change a Southwest Airlines flight?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, together with what Southwest Airlines charges. It is charged only when the change is confirmed.
Is Touriyo part of Southwest Airlines?
No. Touriyo is an independent travel agency. The number at the top of this page reaches Touriyo's agents, not Southwest Airlines. Southwest Airlines' own channels are listed on this page.
Other help with Southwest Airlines
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