Talk to a Touriyo agent about your SATENA booking
SATENA does not publish a phone line for the United States.
SATENA's own websitesatena.com
Checked against the airline's own pages on 18 October 2026 路 all of SATENA's channels
Touriyo is an independent travel agency. We are not SATENA and we do not act on its behalf. The number on this page reaches Touriyo.
The number at the top of this page reaches Touriyo, an independent travel agency, not SATENA. SATENA's own channels are listed below. A Touriyo agent explains what SATENA allows on your ticket and what each step costs before you pay; tickets Touriyo issued can be changed, cancelled and refunded through us.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
No Touriyo fee for this service. You pay only what the airline charges, quoted before you pay. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call the Touriyo number on this page. The agent answers as Touriyo, so you always know who you are talking to.
- Tell the agent what you need. They explain what SATENA allows on your ticket and what Touriyo charges, if anything.
- Nothing is charged until you agree to a quoted total.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What SATENA publishes about this
- SATENA publishes its own phone lines for one country, listed on this page with the hours it states.
- SATENA publishes a WhatsApp channel.
- Bookings made directly with SATENA can be managed on its website.
Checked against the airline's own pages on 18 October 2026
Sources: https://www.satena.com/es/contacto
Contact SATENA directly
These are the numbers and pages SATENA publishes, copied exactly as the airline shows them. They are not Touriyo's.
SATENA does not publish a phone line for the United States.
Online, on SATENA's own website
- Manage a booking
- https://www.satena.com/es/gestion-reserva
- Online check-in
- https://www.satena.com
- Contact page
- https://www.satena.com/es/contacto
- Baggage rules and fees
- https://www.satena.com/es/centro-de-ayuda
SATENA's lines in other countries (1)
Colombia
- Reservations and customer service
- (601) 918 6030In Spanish
- (+57) 323 322 00 06
- Sales or airport office
- (+57) 601 423 85 30In Spanish
- Sales or airport office
- (+57) 311 516 91 11In Spanish
- Group bookings
- (+57) 601 429 23 00 ext 4507In Spanish
- Sales or airport office
- (601) 762 11 33In Spanish
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other SATENA ticket: explain SATENA's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that SATENA or another agency issued: only the issuer can.
- Decide or speed up a refund: SATENA decides and pays it.
What SATENA publishes about tickets bought through an agency
Retracto applies only to purchases through the Contact Center and satena.com.
Sources: satena.com 路 checked on 18 October 2026
Questions people ask
Is this number SATENA?
No. It reaches Touriyo, an independent travel agency. SATENA's own channels are listed on this page.
Why call Touriyo instead of SATENA?
One Touriyo agent explains your options, compares a change with a new ticket, books another airline if that works out better and quotes one total before you pay. Calling SATENA directly costs no agency fee.
When do Touriyo's agents answer?
Monday to Sunday, 8 am to 11 pm US Eastern Time.
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