Change your SATENA flight with a Touriyo agent
SATENA does not publish a phone line for the United States.
SATENA's own websitesatena.com
Checked against the airline's own pages on 18 October 2026 路 all of SATENA's channels
Touriyo is an independent travel agency. We are not SATENA and we do not act on its behalf. The number on this page reaches Touriyo.
If Touriyo issued your ticket, an agent reads its fare rules, quotes what SATENA charges plus Touriyo's fee in one total and changes it once you agree. If you bought it from SATENA or another agency, only they can change that ticket: the agent explains SATENA's published rules, points you to the right channel and can book a new ticket if that works out better.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call the number on this page with your booking reference and the name on the ticket.
- If Touriyo issued your ticket, the agent reads its fare rules, tells you what SATENA charges for the change and quotes one total with Touriyo's fee.
- If you bought the ticket from SATENA or another agency, the agent explains SATENA's published rules, tells you which channel can change it and compares the change with a new ticket, which we can book if it costs less.
- Nothing is charged until you agree to a quoted total. Touriyo's fee is charged only when the change or the new ticket is confirmed.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What SATENA publishes about this
- Changes are managed through 'Gestionar tu reserva' or the sales channels.
- Right after booking: Domestic Colombian airline; no 24-hour rule published.
Checked against the airline's own pages on 18 October 2026
Sources: https://www.satena.com/es/informacion-legal/condiciones-tarifarias, https://www.satena.com/es/gestion-reserva, https://www.satena.com/es/informacion-legal/derecho-de-retracto
Contact SATENA directly
These are the numbers and pages SATENA publishes, copied exactly as the airline shows them. They are not Touriyo's.
SATENA does not publish a phone line for the United States.
Online, on SATENA's own website
- Manage a booking
- https://www.satena.com/es/gestion-reserva
- Online check-in
- https://www.satena.com
- Contact page
- https://www.satena.com/es/contacto
- Baggage rules and fees
- https://www.satena.com/es/centro-de-ayuda
SATENA's lines in other countries (1)
Colombia
- Reservations and customer service
- (601) 918 6030In Spanish
- (+57) 323 322 00 06
- Sales or airport office
- (+57) 601 423 85 30In Spanish
- Sales or airport office
- (+57) 311 516 91 11In Spanish
- Group bookings
- (+57) 601 429 23 00 ext 4507In Spanish
- Sales or airport office
- (601) 762 11 33In Spanish
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other SATENA ticket: explain SATENA's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that SATENA or another agency issued: only the issuer can.
- Decide or speed up a refund: SATENA decides and pays it.
What SATENA publishes about tickets bought through an agency
Retracto applies only to purchases through the Contact Center and satena.com.
Sources: satena.com 路 checked on 18 October 2026
Questions people ask
Can Touriyo change a ticket I bought directly from SATENA?
No. Only SATENA can change a ticket it issued, and only the issuing agency can change one bought from an agency. A Touriyo agent explains SATENA's published rules, points you to the right channel and, if a new ticket works out better, can book it for you.
What does SATENA charge to change a ticket?
Changes are managed through 'Gestionar tu reserva' or the sales channels. Checked against SATENA's own pages on 18 October 2026.
What does Touriyo charge to change a SATENA flight?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, together with what SATENA charges. It is charged only when the change is confirmed.
Is Touriyo part of SATENA?
No. Touriyo is an independent travel agency. The number at the top of this page reaches Touriyo's agents, not SATENA. SATENA's own channels are listed on this page.
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