Skip to content

Get help with your Plus Ultra Líneas Aéreas refund from a Touriyo agent

Plus Ultra Líneas Aéreas' own number for all other countries

(+34) 919 22 78 28Hours Plus Ultra Líneas Aéreas publishes: 24h

(+34) 910 88 95 37Hours Plus Ultra Líneas Aéreas publishes: 24h

Checked against the airline's own pages on 18 October 2026 · all of Plus Ultra Líneas Aéreas' channels

Touriyo is an independent travel agency. We are not Plus Ultra Líneas Aéreas and we do not act on its behalf. The number on this page reaches Touriyo; Plus Ultra Líneas Aéreas' official channel is (+34) 919 22 78 28 (source: www.plusultra.com/es-es/informacion/conocenos/contacto, checked 18 October 2026).

A refund is Plus Ultra Líneas Aéreas' decision and Plus Ultra Líneas Aéreas' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Plus Ultra Líneas Aéreas' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call with your ticket number or booking reference.
  2. The agent checks Plus Ultra Líneas Aéreas' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
  3. If Touriyo issued the ticket, we request the refund from Plus Ultra Líneas Aéreas and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
  4. Plus Ultra Líneas Aéreas decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Plus Ultra Líneas Aéreas publishes about this

  • Only Económica Plus/Flexible (Y) and Ejecutiva Flexible (C) refund without penalty; Premier (S) and Ejecutiva Básica (I/D) with 250 EUR/280 USD penalty; Básica and Full non-refundable.
  • Illness: ticket validity can be extended with a medical certificate; death of a relative: validity extended up to 45 days (conditions art.
  • 3.2). Extra services refundable only if the fare allows it.
  • Colombia suspension: 'bono de viaje' valid one year from issue, transferable, usable on any regular Plus Ultra route, fare/tax differences may apply; requested at bonos@plusultra.com.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.plusultra.com/es-es/informacion/condiciones-de-tarifas/, https://www.plusultra.com/es-es/informacion/condiciones-del-transporte/, https://www.plusultra.com/es-es/informacion/suspension-temporal-de-la-ruta-a-colombia/

Contact Plus Ultra Líneas Aéreas directly

These are the numbers and pages Plus Ultra Líneas Aéreas publishes, copied exactly as the airline shows them. They are not Touriyo's.

Plus Ultra Líneas Aéreas does not publish a phone line for the United States.

Lines Plus Ultra Líneas Aéreas publishes for all other countries

Reservations and customer service
(+34) 919 22 78 28In Spanish · Hours Plus Ultra Líneas Aéreas publishes: 24hSource: plusultra.com
Reservations and customer service
(+34) 910 88 95 37In Spanish · Hours Plus Ultra Líneas Aéreas publishes: 24hSource: plusultra.com
WhatsApp
(+34) 910 88 95 37Source: plusultra.com

Online, on Plus Ultra Líneas Aéreas' own website

Manage a booking
https://www.plusultra.com/es-es/
Online check-in
https://www.plusultra.com/es-es/check-in/login/
Contact page
https://www.plusultra.com/es-es/informacion/conocenos/contacto/
Baggage rules and fees
https://www.plusultra.com/es-es/informacion/equipaje/franquicia-de-equipaje/
Group bookings
https://crm.plusultra.com/grupos
Plus Ultra Líneas Aéreas' lines in other countries (2)

Spain

Reservations and customer service
(+34) 919 22 78 28In Spanish · Hours Plus Ultra Líneas Aéreas publishes: 24h
Reservations and customer service
(+34) 910 88 95 37In Spanish · Hours Plus Ultra Líneas Aéreas publishes: 24h
Reservations and customer service
(+34) 900 26 49 60In Spanish · Toll-free · Hours Plus Ultra Líneas Aéreas publishes: 24h
WhatsApp
(+34) 910 88 95 37
WhatsApp
+34 657 684 169

Colombia

Reservations and customer service
(+57) 601 595 62 57In Spanish · Hours Plus Ultra Líneas Aéreas publishes: 24h
Sales or airport office
+57 312 573 8320In Spanish · Hours Plus Ultra Líneas Aéreas publishes: Monday to Friday from 8:00am to 17:00pm, Saturday from 8:00am to 12:00pm
Sales or airport office
+57 (1) 704 1668In Spanish · Hours Plus Ultra Líneas Aéreas publishes: Monday to Friday from 8:00am to 17:00pm, Saturday from 8:00am to 12:00pm
WhatsApp
+57 312 573 8320

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other Plus Ultra Líneas Aéreas ticket: explain Plus Ultra Líneas Aéreas' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that Plus Ultra Líneas Aéreas or another agency issued: only the issuer can.
  • Decide or speed up a refund: Plus Ultra Líneas Aéreas decides and pays it.

What Plus Ultra Líneas Aéreas publishes about tickets bought through an agency

Refund requests for the Colombia cancellations: 'Si la compra fue realizada por intermedio de una agencia de viajes o de otro intermediario autorizado, la solicitud deberá presentarse inicialmente a través de dicho intermediario'. Conditions of carriage: refunds for agency-issued tickets are made to the authorised agent (art. 10.1), reservations are registered by Plus Ultra or its authorised agent (5.1.1), and passengers who cannot travel must inform the carrier or their agent as soon as possible.

Sources: plusultra.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Plus Ultra Líneas Aéreas refunds?

No. Only Plus Ultra Líneas Aéreas decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Plus Ultra Líneas Aéreas' published rules and files the request for tickets Touriyo issued.

Which Plus Ultra Líneas Aéreas tickets are refundable?

Only Económica Plus/Flexible (Y) and Ejecutiva Flexible (C) refund without penalty; Premier (S) and Ejecutiva Básica (I/D) with 250 EUR/280 USD penalty; Básica and Full non-refundable. Illness: ticket validity can be extended with a medical certificate; death of a relative: validity extended up to 45 days (conditions art. 3.2). Checked against Plus Ultra Líneas Aéreas' own pages on 18 October 2026.

What happens to the value of a Plus Ultra Líneas Aéreas ticket that is not refunded in money?

Colombia suspension: 'bono de viaje' valid one year from issue, transferable, usable on any regular Plus Ultra route, fare/tax differences may apply; requested at bonos@plusultra.com. Checked against Plus Ultra Líneas Aéreas' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

Other help with Plus Ultra Líneas Aéreas

Other airlines

Airline names and trademarks belong to their owners and are used here to describe the service we provide. If you represent an airline and believe this page misuses your mark, use our brand policy form