Cancel your Plus Ultra Líneas Aéreas flight with a Touriyo agent

• Per the fare table (BOG/CTG): Económica Básica and Económica Full are 'Reembolsos: No permitidos'; Económica Plus/Flexible (Y) refundable free; Económica Premier (S) and Ejecutiva Básica (I, D) refundable with a 250 EUR / 280 USD penalty; Ejecutiva Flexible (C) free.
• Conditions of carriage art. 10: involuntary refunds (flight cancelled, schedule not reasonably kept, missed connection under one contract) are the full price if nothing was used; voluntary refunds are the price minus reasonable service charges or cancellation fees and are excluded on tickets marked 'NO REEMBOLSABLE'; the ticket issuance fee is never refunded unless the carrier changed or cancelled the flight; refunds go to the person who paid, in the currency of payment.
• Because of the temporary suspension of the Colombia route, passengers on cancelled Madrid-Bogotá-Cartagena flights (2 June to 31 October) may choose a re-route, a one-year transferable travel voucher (bonos@plusultra.com) or a refund (web form for direct purchases; through the agency if bought through one), with retracto and desistimiento under the Colombian RAC where applicable.

Refund requests for the Colombia cancellations: 'Si la compra fue realizada por intermedio de una agencia de viajes o de otro intermediario autorizado, la solicitud deberá presentarse inicialmente a través de dicho intermediario'. Conditions of carriage: refunds for agency-issued tickets are made to the authorised agent (art. 10.1), reservations are registered by Plus Ultra or its authorised agent (5.1.1), and passengers who cannot travel must inform the carrier or their agent as soon as possible.