Get help with your Philippine Airlines refund from a Touriyo agent
Philippine Airlines' own number for the United States
Checked against the airline's own pages on 18 October 2026 路 all of Philippine Airlines' channels
Touriyo is an independent travel agency. We are not Philippine Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Philippine Airlines' official channel is 1-800-435-9725 (source: www.philippineairlines.com/in/en/faq/no-showdownlinecancellation.html, checked 18 October 2026).
A refund is Philippine Airlines' decision and Philippine Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Philippine Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Philippine Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Philippine Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Philippine Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Philippine Airlines publishes about this
- Flex and Business Flex refundable free when unused; SuperSaver non-refundable; Saver/Value/Premium/Business Value carry fees; non-refundable fares refund taxes only.
- No-show downline: the ticket 'remains valid and can be rebooked, converted to Travel Credits, or refunded, subject to fare rules'; compensation vouchers and travel credits have their own FAQ pages.
- Philippine Airlines takes refund requests on its own website (pal.my.site.com).
Checked against the airline's own pages on 18 October 2026
Sources: https://pal.my.site.com/s/article/Refund-Support-Frequently-Asked-Questions
Contact Philippine Airlines directly
These are the numbers and pages Philippine Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Philippine Airlines publishes for the United States
- Reservations and customer service
- 1-800-435-9725Toll-freeSource: philippineairlines.com
Online, on Philippine Airlines' own website
- Manage a booking
- https://www.philippineairlines.com/in/en/manage-booking.html
- Online check-in
- https://www.philippineairlines.com/in/en/faq/online-check-in.html
- Contact page
- https://pal.my.site.com/s/article/PAL-s-Global-Reservation-and-Customer-Support
- Refund requests
- https://pal.my.site.com/s/article/Refund-Support-Frequently-Asked-Questions
- Baggage rules and fees
- https://www.philippineairlines.com/in/en/before-you-fly/farerulesandconditions/united-states.html
- Loyalty program
- https://www.philippineairlines.com/in/en/home.html
Philippine Airlines' lines in other countries (2)
Philippines
- Reservations and customer service
- +632 8855-8888Hours Philippine Airlines publishes: Help-center headings 'Chat with Us (24/7)' and 'Talk with Us (24/7)'
- Reservations and customer service
- +63 919-056-2255
Lines Philippine Airlines publishes for all other countries
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Philippine Airlines ticket: explain Philippine Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Philippine Airlines or another agency issued: only the issuer can.
- Decide or speed up a refund: Philippine Airlines decides and pays it.
What Philippine Airlines publishes about tickets bought through an agency
Refund FAQ: 'For bookings issued through a Travel Agency, refund requests must be facilitated through the original issuing office or travel partners'; 'For travel agent-issued tickets, refund applications shall be submitted to the travel agent'. Contact Us topic: 'For bookings made outside Philippine Airlines' website, ticket offices, or hotline, please contact your travel agent directly.' Manage My Booking: travel-agency bookings are limited to buying myPAL Travel Boost add-ons; rebooking excluded for bookings created through partner agencies.
Sources: philippineairlines.com 路 checked on 18 October 2026
Questions people ask
Does Touriyo decide Philippine Airlines refunds?
No. Only Philippine Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Philippine Airlines' published rules and files the request for tickets Touriyo issued.
Which Philippine Airlines tickets are refundable?
Flex and Business Flex refundable free when unused; SuperSaver non-refundable; Saver/Value/Premium/Business Value carry fees; non-refundable fares refund taxes only. Checked against Philippine Airlines' own pages on 18 October 2026.
What happens to the value of a Philippine Airlines ticket that is not refunded in money?
No-show downline: the ticket 'remains valid and can be rebooked, converted to Travel Credits, or refunded, subject to fare rules'; compensation vouchers and travel credits have their own FAQ pages. Checked against Philippine Airlines' own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
Other help with Philippine Airlines
- Philippine Airlines: rules, channels and every service
- Change a flight
- Cancel a flight
- Baggage
- Talk to an agent
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