Get help with your LOT Polish Airlines refund from a Touriyo agent

• Depends on the fare conditions shown in Manage booking ('Tariff conditions'); LOT publishes no table by fare family.
• Conditions of Carriage art. 10.4: unused ticket - full fare less any fees of the special fare; partly used - the difference between the fare paid and the fare for the route actually flown, less fees; a non-refundable fare exchanged for a fully refundable fare - only the surcharge on the refundable fare is refundable.
• Art. 10.5.1: LOT may refuse a refund requested more than one year after the ticket's validity expired (validity is one year, art.
• LOT Polish Airlines takes refund requests on its own website (lot.com).

What LOT states about tickets sold by a travel agency or intermediary: (1) cancel/refund: 'If you purchased your ticket from an agency, contact the agency for a refund' (How can I cancel my booking?); voluntary rebooking page: 'If the ticket was purchased through an intermediary: at a travel agency or through another airline, for cancellation contact the ticket issuer directly'; group bookings likewise 'contact the ticket issuer directly'. (2) date change: 'If you purchased your ticket through a travel agency change the dates via your travel agent'. (3) LOT-cancelled flights: for agency tickets 'you can also change your departure date the same way' (Ticket Change form or Contact Center) and 'you can make the change [of route] the same way'. (4) 24-hour rule: only for individual tickets bought via lot.com or the LOT Contact Center with a 080- ticket number; for agency or third-party tickets 'please contact the ticket issuer directly to verify the possibility'. (5) name corrections: if the ticket number does not begin with 080, 'LOT cannot correct the passenger details. Please contact the airline that issued the ticket'. (6) Conditions of Carriage 10.6: 'Refunds on the passenger's demand shall be made only by the carrier that originally issued the ticket or by its agent authorised to do so'. (7) LOT charges a transaction fee when LOT's Contact Center or an airport desk buys or changes a ticket (market table). The 'How to prepare before contact' page asks callers to have the booking reference (PNR) or the 080- ticket number ready and never to give the card CVV/CVC by phone.