Cancel your LOT Polish Airlines flight with a Touriyo agent

• Request the refund in 'Manage booking', with the Ticket Refund form (https://apps.lot.com/form/zmiana-zwrot) or through the Contact Center; if you first want to know whether cancelling is possible and on what conditions, contact LOT before completing the return request.
• If the flight has not been cancelled, the refund follows the fare conditions of the ticket (some fares are non-refundable, some carry a cancellation fee); the amount is calculated on the ticket purchased and any applicable additional charges and is paid to the original form of payment.
• Health problems are not grounds for a full refund (the fare terms apply; the passenger may claim from an insurer).
• No-show: 'the conditions for ticket refunds are very limited and, for many fares, impossible'.
• Right after booking: Within 24 hours of purchase you can cancel for a full refund (even a non-refundable fare; the corporate-card surcharge is not refunded) or change the booking once, if ALL of these hold: the individual ticket was bought within 24 hours via lot.com or the LOT Contact Center; the ticket number starts with 080-; you ask within 24 hours of the ticket being issued; at least 24 hours remain before the scheduled departure of the first flight on the ticket. Not available for tickets already exchanged.

What LOT states about tickets sold by a travel agency or intermediary: (1) cancel/refund: 'If you purchased your ticket from an agency, contact the agency for a refund' (How can I cancel my booking?); voluntary rebooking page: 'If the ticket was purchased through an intermediary: at a travel agency or through another airline, for cancellation contact the ticket issuer directly'; group bookings likewise 'contact the ticket issuer directly'. (2) date change: 'If you purchased your ticket through a travel agency change the dates via your travel agent'. (3) LOT-cancelled flights: for agency tickets 'you can also change your departure date the same way' (Ticket Change form or Contact Center) and 'you can make the change [of route] the same way'. (4) 24-hour rule: only for individual tickets bought via lot.com or the LOT Contact Center with a 080- ticket number; for agency or third-party tickets 'please contact the ticket issuer directly to verify the possibility'. (5) name corrections: if the ticket number does not begin with 080, 'LOT cannot correct the passenger details. Please contact the airline that issued the ticket'. (6) Conditions of Carriage 10.6: 'Refunds on the passenger's demand shall be made only by the carrier that originally issued the ticket or by its agent authorised to do so'. (7) LOT charges a transaction fee when LOT's Contact Center or an airport desk buys or changes a ticket (market table). The 'How to prepare before contact' page asks callers to have the booking reference (PNR) or the 080- ticket number ready and never to give the card CVV/CVC by phone.