Change your LOT Polish Airlines flight with a Touriyo agent

• All fares, Transaction fee when buying or changing a ticket through the LOT Contact Center or at the airport - booking made in the USA market (no fee on lot.com): USD 45
• All fares, Same transaction fee - United Kingdom market: GBP 30
• All fares, Same transaction fee - Spain market: EUR 40
• All fares, Same transaction fee - India market: INR 900
• Flex (economy and business), Date change: No penalty fee; free if the same fare is available on the new date, otherwise the fare difference is paid
• Any fare, flight cancelled by LOT, One change of date within +/- 7 days of the original travel date: Free (once, no fare difference); beyond 7 days the fare difference to the currently available fare is paid
• Any fare, within 24 hours of purchase, One change (ticket number 080-, at least 24 hours before the first departure): Change fee waived; free if the same fare is available, otherwise the fare difference is paid
• Right after booking: Within 24 hours of purchase you can cancel for a full refund (even a non-refundable fare; the corporate-card surcharge is not refunded) or change the booking once, if ALL of these hold: the individual ticket was bought within 24 hours via lot.com or the LOT Contact Center; the ticket number starts with 080-; you ask within 24 hours of the ticket being issued; at least 24 hours remain before the scheduled departure of the first flight on the ticket.

What LOT states about tickets sold by a travel agency or intermediary: (1) cancel/refund: 'If you purchased your ticket from an agency, contact the agency for a refund' (How can I cancel my booking?); voluntary rebooking page: 'If the ticket was purchased through an intermediary: at a travel agency or through another airline, for cancellation contact the ticket issuer directly'; group bookings likewise 'contact the ticket issuer directly'. (2) date change: 'If you purchased your ticket through a travel agency change the dates via your travel agent'. (3) LOT-cancelled flights: for agency tickets 'you can also change your departure date the same way' (Ticket Change form or Contact Center) and 'you can make the change [of route] the same way'. (4) 24-hour rule: only for individual tickets bought via lot.com or the LOT Contact Center with a 080- ticket number; for agency or third-party tickets 'please contact the ticket issuer directly to verify the possibility'. (5) name corrections: if the ticket number does not begin with 080, 'LOT cannot correct the passenger details. Please contact the airline that issued the ticket'. (6) Conditions of Carriage 10.6: 'Refunds on the passenger's demand shall be made only by the carrier that originally issued the ticket or by its agent authorised to do so'. (7) LOT charges a transaction fee when LOT's Contact Center or an airport desk buys or changes a ticket (market table). The 'How to prepare before contact' page asks callers to have the booking reference (PNR) or the 080- ticket number ready and never to give the card CVV/CVC by phone.