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Get help with your LEVEL refund from a Touriyo agent

LEVEL's own number for the United States

+1 646 585 9797Hours LEVEL publishes: Available from 9am to 10pm (CET)

Checked against the airline's own pages on 18 October 2026 路 all of LEVEL's channels

Touriyo is an independent travel agency. We are not LEVEL and we do not act on its behalf. The number on this page reaches Touriyo; LEVEL's official channel is +1 646 585 9797 (source: www.flylevel.com/info/en-us/help-center, checked 18 October 2026).

A refund is LEVEL's decision and LEVEL's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against LEVEL's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call with your ticket number or booking reference.
  2. The agent checks LEVEL's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
  3. If Touriyo issued the ticket, we request the refund from LEVEL and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
  4. LEVEL decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What LEVEL publishes about this

  • No refundable fares published; refunds only in the statutory/contractual cases above (death, taxes, LEVEL-caused schedule change or cancellation under EC 261/2004).
  • Voucher for the full amount when LEVEL cancels the flight (My Booking), valid two years from creation; purchased seats refunded as vouchers on a date change; 'Check your voucher' tool at https://www.flylevel.com/nwe/voucher-info?forcedCulture=en.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.flylevel.com/info/en-us/help-center, https://www.flylevel.com/info/en-us/legal/conditions-of-carriage

Contact LEVEL directly

These are the numbers and pages LEVEL publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines LEVEL publishes for the United States

Reservations and customer service
+1 646 585 9797Hours LEVEL publishes: Available from 9am to 10pm (CET)Source: flylevel.com

Online, on LEVEL's own website

Contact page
https://www.flylevel.com/info/en-us/help-center
Baggage rules and fees
https://www.flylevel.com/info/en-us/services/baggage
LEVEL's lines in other countries (5)

Spain

Reservations and customer service
+34 93 122 65 65Hours LEVEL publishes: Available from 9am to 10pm (CET)
Reservations and customer service
+34 900 67 06 20Hours LEVEL publishes: Available from 9am to 10pm (CET)

Argentina

Reservations and customer service
+5411 5984-5995Hours LEVEL publishes: Available from 9am to 10pm (CET)

Chile

Reservations and customer service
+56 22 5856939Hours LEVEL publishes: Available from 9am to 10pm (CET)

Peru

Reservations and customer service
+51 1 708 9715Hours LEVEL publishes: Available from 9am to 10pm (CET)

Lines LEVEL publishes for all other countries

Reservations and customer service
+34 931 224 500Hours LEVEL publishes: Available from 9am to 10pm (CET)

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other LEVEL ticket: explain LEVEL's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that LEVEL or another agency issued: only the issuer can.
  • Decide or speed up a refund: LEVEL decides and pays it.

What LEVEL publishes about tickets bought through an agency

Flexibility page: 'If you made your booking through Iberia.com, a travel agency, or a third party, you must process the change directly through that channel.' Separate travel-agency phone lines per market (see phones). Conditions of carriage: no agent, employee or representative of LEVEL may alter or waive the conditions.

Sources: flylevel.com 路 checked on 18 October 2026

Questions people ask

Does Touriyo decide LEVEL refunds?

No. Only LEVEL decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under LEVEL's published rules and files the request for tickets Touriyo issued.

Which LEVEL tickets are refundable?

No refundable fares published; refunds only in the statutory/contractual cases above (death, taxes, LEVEL-caused schedule change or cancellation under EC 261/2004). Checked against LEVEL's own pages on 18 October 2026.

What happens to the value of a LEVEL ticket that is not refunded in money?

Voucher for the full amount when LEVEL cancels the flight (My Booking), valid two years from creation; purchased seats refunded as vouchers on a date change; 'Check your voucher' tool at https://www.flylevel.com/nwe/voucher-info?forcedCulture=en. Checked against LEVEL's own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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