Cancel your LEVEL flight with a Touriyo agent

• Help Center FAQ: 'LEVEL fare conditions do not include the possibility of refunds or cancellations.'
• If LEVEL cancels the flight you can change the date or request a voucher through My Booking (voucher generated immediately, valid two years); a refund must be requested as a claim via the Help Center link ('it is taking longer than usual to process refunds').
• The voucher FAQ states: 'At this time, voucher payments are not available to our customers' and expiry extensions must be requested.
• Conditions of carriage: cl. 3.4 'Non-cancellable tickets' - once paid the ticket cannot be cancelled by the passenger and the price is not refunded except where the conditions or the fare allow it; full refund if a passenger or a relative up to the second degree dies within ten days before departure; unused tickets may claim individual airport taxes back (management fee applies); tax increases give a right to terminate and be refunded within 7 days; schedule changes outside Regulation (EC) 261/2004 give a full refund if no acceptable alternative is offered; cancellations and delays of two hours or more follow EC 261/2004 and the Montreal Convention.

Flexibility page: 'If you made your booking through Iberia.com, a travel agency, or a third party, you must process the change directly through that channel.' Separate travel-agency phone lines per market (see phones). Conditions of carriage: no agent, employee or representative of LEVEL may alter or waive the conditions.