Cancel your ITA Airways flight with a Touriyo agent

• Refunds follow the fare rules and are requested online in 'Manage my bookings' (website or app); one or more passengers of the same booking can be refunded.
• Flights to or from the USA: reservations can be cancelled without penalty within 24 hours if made at least 7 days before departure, via the refund page on the US website or the US call center 877-793-1717; refunds are only available through the website or call center.
• US Customer Service Plan (last updated September 30, 2026): refunds go back in the original form of payment, ITA will not retain a processing fee for refunds that are due, and when offering vouchers or credits instead of a refund it will disclose that the consumer is entitled to a refund.
• Agency tickets: the General Conditions of Carriage state 'Refunds of Tickets purchased through Authorized Agents are made by the Authorized Agents directly'; the Change and refund FAQ says to contact the issuing travel agency.
• Right after booking: Flights to or from the USA: cancellation without penalty within 24 hours of booking if made at least 7 days before departure, via the refund page on the USA website or the USA call center 877-793-1717; refunds only via website or call center. Online changes and refunds after 24 hours follow the fare rules for flights booked more than one week before departure.

ITA states explicitly: a ticket bought through a travel agency cannot be changed online - 'you will need to contact the travel agency that issued the ticket' (Change and refund FAQ); and 'Refunds of Tickets purchased through Authorized Agents are made by the Authorized Agents directly' (General Conditions of Carriage, refunds). Cases that cannot be handled online (special assistance, unaccompanied minors, extra baggage, upgrades, part-group changes) go to the Customer Information Assistance Office or the travel agency; for those cases CIAO handles the request free of charge. Group travel requests must be submitted through a travel agency.